Time Entry Reporting SAP Solution Manager 7.1 Incident Management

[TammyPowlas]

Time Entry Reporting SAP Solution Manager Incident Management

Purpose: Report on time entered for incidents in Solution Manager Incident Management

Background:

Time can be entered for incidents and now you want to report on it.  Please see OSS note 1342891 for further information and background.

Program:

SAP offers program AI_SDK_SUGEN_REPORT, interestingly with no transaction assigned to it.

You can get to it through the SM_CRM transaction steps listed below:

Steps:

Transaction SM_CRM

Click on Incident Management

Select Solution Manager Reporting

Enter the appropriate selection criteria

Because we want to run it against all tickets, I have created a new program with minor modifications below:

Output looks like below: