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SAP CRM: Upgrades and Enhancement Packs eLearning Content (Popular and Relevant)

Here's a list of recent and popular eLearning content related to SAP CRM: Upgrades and Enhancement Packs, including demos, tutorials, podcasts and video (SCN-TV).

 

This list was compiled based on view statistics and includes all recent additions.  This is list is sorted alphabetically and will be updated quarterly.

 

Additional eLearning content can be found using the eLearning filter on the Custom Google Search for the New SCN.

 

eLearning
Type
SAP CRM 7.0 - Account Identification Overview
This is an overview of the new features for Account Identification within CRM7.0 Interaction Center featuring an Accounting Interaction Center Shared Service Scenario.
Demo
SAP CRM 7.0 - Account Identification Search Tab Configuration
See how IC Agents may search for a customer by the most relevant criteria. This video features CRM 7.0 Interaction Center Web Client and shows you just how flexible this capability is.
Demo
SAP CRM 7.0 - Account Planning Video
This short video shows the close integration from Bottom-up Account Planning in SAP CRM 7.0 Account Management.
Demo
SAP CRM 7.0 - Account Quick Create
This video shows the Account Quick Create – one of the new features in CRM 7.0 which improves the flexibility of CRM. This new feature enables the capturing of new Account-Records with some basic data during the creation of Leads, Activities, Opportunities, etc.
Demo
SAP CRM 7.0 - Accounting Interaction Center
This video gives a brief introduction into the CRM Accounting Interaction Center offering in CRM release 7.0.
Demo
SAP CRM 7.0 - Adding Custom Fields With The New Application Enhancement Tool
This video demonstrates the new Application Enhancement Tool part of CRM 7.0. Even non technical users can easily create custom fields and enable them in existing applications.
Demo
SAP CRM 7.0 - Adding Icons to the Toolbar in the Interaction Center
As of CRM 7.0 it is possible to use icons (or a combination of text and icons) in the buttons of the Interaction Center communication toolbar. In this short video we will see how to quickly and easily add icons to the toolbar buttons.
Note: John Burton is out sick this week. Filling in for him is the fearsome pirate captain Low-Carb.
Demo
SAP CRM 7.0 - Address Validation and Duplicate Check in the Interaction Center
Address validation and duplicate check capabilities, closely aligned with CRM WebClient are available within the Interaction Center WebClient with CRM 7.0 sp05. Here is a short video demonstrating the capability using SAP's Data Quality Management solution.
Demo
SAP CRM 7.0 - Agent Inbox Enhancements
The goal for this video  is to communicate enhancements of the Interaction Center Agent Inbox in SAP CRM 7.0. The Interaction Center Agent Inbox is an integral part of customer interaction processing for agents. The Agent Inbox allows for searching and processing of transactions, such as Service Orders, Sales Orders, Interaction Records, and workflow items such as e-mail, that an agent may process throughout his or her day, either while communicating with customers real-time, or working on back office tasks.
Demo
SAP CRM 7.0 - Appointment Scheduling in Web Channel
This video demonstrates how easy it is to schedule an appointment for a service request in CRM 7.0.
Demo
SAP CRM 7.0 - Approval Management for SAP IT Service Management
In this video you will learn how the new approval management function in SAP CRM 7.0 can be used for requests for change.
Demo
SAP CRM 7.0 - BI Interactive Sales Reporting
This video gives you a brief overview of the BI Interactive sales reporting in CRM.
Demo
SAP CRM 7.0 - Broadcast Messaging Overview
This video gives you a brief overview of Broadcast Messaging in Interaction Center of SAP CRM 7.0.
Demo
SAP CRM 7.0 - Call Transfer in CEBP
This demo shows one of the advantages of communication integration with the standard CRM business roles: transfer of a customer call to the right person at the right time, no matter if the person is a part of the interaction center or not.
Demo
SAP CRM 7.0 - Centrally re-Label a Field Using the Design Layer
Using the Design Layer in CRM 7.0 to centrally re-label a field in a particular form view and having this maintenance applied to all views in which this field label is maintained and related to.
Demo
SAP CRM 7.0 - Closed Loop Complaints & Return Management Process in ICSS
In this video we will demonstrate a closed loop Complaints & Return Management Scenario, where-in a user creates a complaint via ICSS (the E-Commercer Internet Self Service application); follow-up activity on the complaint via CRM gets reflected real-time in ICSS. Thus, users can track their complaints & returns real-time via ICSS as and when any processing happens via CRM.
Demo
SAP CRM 7.0 - Communication Enabled Business Processes with SAP CRM
Communication Enabled Business Processes (CEBP)enables organizations to provide better customer service and improved performance by tying together communications with business process within the Interaction Center.
Demo
SAP CRM 7.0 - Configurator UI Designer
This demo shows how to make a configurable product that looks ugly when it comes from engineering look good when it hits sales.
Demo
SAP CRM 7.0 - Contract Determination in Sales Orders
Automatic Sales Contract Determination in Sales Orders can help you to ensure customer satisfaction and retention. See how it works!
Demo
SAP CRM 7.0 - Create and Display National Address Versions
The Video shows how to maintain National Address Versions for Accounts and Contact Persons in CRM and how to display these Address e.g. in Chinese characters.
Demo
SAP CRM 7.0 - Creating a Lean CRM Sales Quotation
This video shows how easy it is to create a quotation in the CRM system. With simple personalization and customizing it is possible to set up a quoation which  perfectly meets the requirements of the sales employees. In this video we can see a lean quote with the most important fields and information for creating a quote automatically populates.
Demo
SAP CRM 7.0 - Creating ERP Sales Order from CRM Using CRM Product Catalog
This video shows how to create an ERP Sales Order from within the CRM Web Client using the JAVA product catalog to select products for the order.
Demo
SAP CRM 7.0 - Creating Opportunity with Service Items
This Video demonstrates how to create an Opportunity including Sales, Service Position and Resource Planning and Scheduling.
Demo
SAP CRM 7.0 - Credit Check in Opportunity Management
This demo shows Credit Check in CRM Opportunity Management.
Demo
SAP CRM 7.0 - Delivery-related Billing in CRM
This video shows a strong integration scenario between CRM and ERP: Creating orders in CRM, doing Logistic Execution in ERP, and creating invoices related to ERP deliveries in CRM.
Demo
SAP CRM 7.0 - Drag and Drop in CRM Calendar
This demo shows how users can use the new drag/drop functionality in SAP CRM 7.0 calendar.
Demo
SAP CRM 7.0  EhP1 - BP Confirmation in Call Transfer Scenario
In SAP enhancement package 1 for CRM 7.0, the calling customer could can be automatically confirmed when it is transferred from another agent and already confirmed.
Demo
SAP CRM 7.0  EhP1 - CAD Data Available for Alert and Rule Modeler
In SAP enhancement package 1 for CRM 7.0, you can use the CAD data, such as customer language, order number,to fill alert texts.
Demo
SAP CRM 7.0 - Enhancements in Groupware Integration
This video shows the enhancements of the client-based Groupware Integration in CRM 7.0.
Demo
SAP CRM 7.0 - ERP Quote in CRM WebUI
This video shows the ERP quotation in CRM WebUI and gives an overview of the general look and feel of this transaction. It is shown how you can work with product proposals or how a follow up ERP oder can be created.
Demo
SAP CRM 7.0 - Fast Order Entry
This demo shows how to make create an order with 6 line items in 6 seconds while the customer talks on the phone.
Demo
SAP CRM 7.0 - High Volume File Import to TREX
This video shows how to setup files as data source in customizing and how to upload data to TREX.
Demo
SAP CRM 7.0 - High Volume Segmentation
SAP CRM 7.0 addresses the specific needs of high-volume consumer marketing environments where marketers deal with large number of end-consumers, segments, and campaigns and orchestrate multiple communication channels. This video shows the highlights of CRM segmentation with CRM70.
Demo
SAP CRM 7.0 - High Volume Setup: Creating Attribute Lists
This video will show you how to setup Attribute Lists for the TREX based High Volume Segmentation in CRM 7.0
Demo
SAP CRM 7.0 - High Volume Setup: How to Setup Data Sources for High Volume Segmentation
This video shows how to setup different data sources for high volume segmentation.
Demo
SAP CRM 7.0 - How to Access All Defined Business Roles in One Easy Step
Here's a quick tip on how to access all the defined business roles via the CRM and IC Web Client without association to the organizational model. Available in CRM 7.0 and greater this is ideal for non-production users,  administrators, support users, testers, developers, project team members, etc...
Demo
SAP CRM 7.0 - How to Create a Follow-up Sales Order From a Quotation
This video shows you how easily it is to create a sales order from a quote in SAP CRM 7.0.
Demo
SAP CRM 7.0 - How to Use Distribution Rules to Distribute an Opportunity to a Partner
This video will show the user how to use the rule poilices for distributing opportunity to channel partners.
Demo
SAP CRM 7.0 - Inbound eMail Processing in CRM
This demo shows how users can process e-mails reaching the personal MS Outlook Inbox to make them available in the CRM system for business use and to share with colleagues.
Demo
SAP CRM 7.0 - Integrated Duplicate Check
Within the recorded demo the automated de-duplication of a whole Account Target Group with Data Quality Management (DQM) is shown. DQM is a powerful frameset to ensure high data quality and offers different Task-Types for integrated Duplicate Check, External Postal Validation, External Duplicate Check or External Contend Validation.
Demo
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
With CRM 7.0 it is possible to download ERP Bill of Material (BOM) information into the CRM system where it can used to considerably accelerate the CRM Service Order creation process.
Demo
SAP CRM 7.0 - Interactive Scripting
Interactive script can help agents to go through complex service, deliver consistent information, or update customer master data etc. In this video, you can get an overview how a script is created and how it can guide an agent go through the process.
Demo
SAP CRM 7.0 - IT Item Management
In this video you will learn about the new object family IT item and how it can be used in IT service management scenarios.
Demo
SAP CRM 7.0 - IT Service Desk Management and Incident Management
Screencam about Incident Management or IT Service Desk Management in SAP CRM 7.0.
Demo
SAP CRM 7.0 - Knowledge Articles
Screencam about SAP CRM 7.0 Knowledge Article.
Demo
SAP CRM 7.0 - Lean Offline Scenarios
This video demonstrates one of the many Lean Offline Scenarios possible with SAP CRM 7.0.
Demo
SAP CRM 7.0 - Lean Opportunity Creation
This Video shows you how quick and easy it is to create an Opportunity.
Demo
SAP CRM 7.0 - Loyalty Management - Managing Tier Rules
See how a marketing manager can quickly maintain the rules in a loyalty program to incentivize members.
Demo
SAP CRM 7.0 - Loyalty Management in Interaction Center
This video shows how an IC Agent can perform various loyalty management related processes such as new member enrollment, campaign registration, and placing orders which earn points.
Demo
SAP CRM 7.0 - Loyalty Management in Interaction Center - Part II
This is the Part II of the video showing how an IC Agent can perform various loyalty management related processes such as point redemption and membership merge.
Demo
SAP CRM 7.0 - Loyalty Management with Bonus Campaign
In this video you will see how a marketing manager can maintain a marketing campaign to reward program members with bonus points for their activities.
Demo
SAP CRM 7.0 - Loyalty Management with CRM Web Channel
Loyalty Management with CRM Web Channel enables customers to earn miles and redeem miles for reward products. Customers can view all loyalty programm related transactions in the Web shop, regardless of the channel they have been performed through.
Demo
SAP CRM 7.0 – Mail Form Introduction in Interaction Center
Mail Form can be used in many ways to reduce manual effort, which can be used for marketing purpose and auto response via ERMS. In this video, I explain the creation of a mail form and show how an agent could use this mail form as a standard response when composing an email to the customer.
Demo
SAP CRM 7.0 - Marketing End-to-End Part 1: Segmentation
To help provide an overview of the key capabilities that are supported by SAP CRM Marketing and how they can support marketers, we have created an end-to-end demo. In part 1 of 5, you will get an overview of how to use the High volume segmentation to create a target group of high value customers to be used in our multi-wave campaign.
Demo
SAP CRM 7.0 - Marketing End-to-End Part 2: Usability
To help provide an overview of the key capabilities that are supported by SAP CRM Marketing and how they can support marketers, we have created an end-to-end demo. In part 2 of 5, you will get an overview of usability enhancements provided on the UI as well as in the search results lists.
Demo
SAP CRM 7.0 - Marketing End-to-End Part 3: Campaign Design
To help provide an overview of the key capabilities that are supported by SAP CRM Marketing and how they can support marketers, we have created an end-to-end demo. In part 3 of 5, you will get an overview of how to set up a campaign with an email form and survey, and also get an overview of its flow through campaign automation.
Demo
SAP CRM 7.0 - Marketing End-to-End Part 4: Campaign Execution
To help provide an overview of the key capabilities that are supported by SAP CRM Marketing and how they can support marketers, we have created an end-to-end demo. In part 4 of 5, you will see how the multi-channel campaign is integrated into the E-commerce site and Interaction/call center. In addition, you will get an overview of the order management process and tracking in the campaign, as well as interesting real time order management capabilities.
Demo
SAP CRM 7.0 - Marketing End-to-End Part 5: Lead Generation and Distribution
In part 5 of 5, you will see how to generate leads from a campaign and distribute those leads to appropriate channels according to pre-set distribution rules.
Demo
SAP CRM 7.0 - Multi Chat for Interaction Center
This video blog showcases multi chat capabilities in  SAP CRM 7.0 for the Interaction Center.
Demo
SAP CRM 7.0 - Opportunity to Quote
This video shows you how quick it is to process opportunity and ERP quote with the CRM WebClient UI as a sales professional.
Demo
SAP CRM 7.0 - Outbound eMail Processing
This video shows the process of outbound e-mails in CRM 7.0.
Demo
SAP CRM 7.0 - Partner Channel Management
This SAP CRM 7.0 video is a quick look at the SAP CRM Partner Channel Management Business on-behalf process and seamless integration between partner and brand owner.
Demo
SAP CRM 7.0 - PCM Automatic Lead Distribution Demo
This video shows how easy it is for channel managers to automatically distribute a lead to a partner based on a predefined rule.
Demo
SAP CRM 7.0 - PCM Partner Registration Demo
This video shows how a partner registers using a web form and the channel manager completes the processing of the partner.
Demo
SAP CRM 7.0 - Pipeline Performance Management Part 1
This video gives you a brief overview of how SAP CRM's Pipeline Performance Management enables you better manage your sales pipeline
Demo
SAP CRM 7.0 - Pipeline Performance Management Part 2
This video gives you a brief overview of Sales Pipeline Change view: An innovative way of tracking changes in sales pipeline.
Demo
SAP CRM 7.0 - Postal Validation in Account Management
This video shows how postal validation works within the creation of a new account-record and how this helps to avoid also the entry of redundant account-records.
Demo
SAP CRM 7.0 - Pricing: Automatic Pricing in Business Transactions
This video provides an overview of pricing in CRM business transactions. It shows how easy it is to automatically compute prices based on predefined price master data and business rules.
Demo
SAP CRM 7.0 - Problem Management
Screencam about SAP CRM 7.0 Problem Management.
Demo
SAP CRM 7.0 - Quick Creation of Contacts
Within this Demo the easy and quick creation of a Contact starting from a Lead is shown. This enables to create new Contacts without cumbersome cross-navigation.
Demo
SAP CRM 7.0 - RTOM in IC
In this video see how RTOM offers are displayed in the IC and how they react to session events.
Demo
SAP CRM 7.0 - RTOM Offer Creation in BLS
In this demo see how RTOM offers are defined in the BLS (Business Logic Studio) UI.
Demo
SAP CRM 7.0 - Sales Contract Management
SAP CRM Sales Agreement and Contract Management enables you to increase customer retention. This demo shows how easy it is to create a sales contract as follow-up of a sales agreement.
Demo
SAP CRM 7.0 - Sales Methodology
This Video gives you overview of what is covered by the Sales Methodology at SAP. (e.g. the Sales Assistant, Surveys, Competitor Informations etc.)
Demo
SAP CRM 7.0 - SAP Interactive Forms with Resource Planning
This video shows you a nice scenario using the resource planning together with a SAP Interactive Forms by Adobe for Service Order Confirmation.
Demo
SAP CRM 7.0 - Solution Selling
This video demonstrates how to sell Products together with the appropriate Services like the on-site installation service or the 3-year maintenance contract.
Demo
SAP CRM 7.0 - Territory Management
This demo gives an brief overview of the territory management capabilities in CRM 7.0.
Demo
SAP CRM 7.0 - Three Versions of the Account Overview-Page
Account Overview-Page, Account Fact-Sheet and PDF Fact-Sheet are three ways to display information of the Account in CRM Web UI. The Video describes these different views of the Account and different use-cases for these Overview-Pages.
Demo
SAP CRM 7.0 - Time-dependent Contacts
In SAP CRM 7.0 Time-dependency for Contact Relationships users now can have a better overview of current Contacts with related Accounts and information on past customer contacts.
Demo
SAP CRM 7.0 - Warranty Claim Processing
This video describes how the warranty claim process works with SAP CRM.
Demo
SAP CRM 7.0 - Web Channel Product Catalog Integration with CRM Web UI
In CRM 7.0, Web Channel product catalog application is integrated with CRM Web UI. It is now possible for CRM internal users (e.g. Sales Managers and IC Agents) to launch Web Channel product catalog application from CRM Sales Order and Quotation Management - for browsing, searching and selecting products.
Demo
SAP CRM 7.0 - Web Service Tool Enhancements
This video describes one key enhancement of the CRM Web Service Tool: Usage of pre-delivered templates by using the templates, customers and partners can speed up the web service creation process significantly.
Demo
SAP CRM 7.0 - Working with Product Proposals in CRM Quotations
See how you can work with product proposals in CRM Quotations. Focus on interactive selling the product proposal lists products in an additional view. The proposed products can be transferred very easy to the quote. It is possible to have product proposals for: Accessories, Up-/Down-Selling Products, Cross-Selling Products, Top n Product List, Campaign/Trade Promotion Products
Demo
SAP CRM 7.0 EhP1 - C Alert for Incomplete Emails
In SAP enhancement package 1 for CRM 7.0, when the account is confirmed, the agent can receive an alert indicating the number of incomplete emails from that customer. By clicking the link, the agent can view the emails with open and in process status from that customer.
Demo
SAP CRM 7.0 EhP1 - Campaign Templates
Campaign templates is a new functionality that is available with CRM 7.0 EhP1 in the area of MRM - Marketing Program Management. Marketers can now leverage campaign templates to support company standards and set up a library of best practice campaigns for use within their organization. View this video for an overview of Campaign Templates.
Demo
SAP CRM 7.0 EhP1 - Checklists for Service Orders and Service Requests
In SAP enhancement package 1 for CRM 7.0, you can use checklists in service order and service request processing.
Demo
SAP CRM 7.0 EhP1 - Compare Two Installed Bases
In SAP enhancement package 1 for CRM 7.0, you can compare two installed bases or two different timestamps of the same installed base.
Demo
SAP CRM 7.0 EhP1 - CRM Interactive Reporting
This is a video on the enhanced capabilities of CRM Interactive Reporting in SAP EHP1 for SAP CRM 7.0
Demo
SAP CRM 7.0 EhP1 - CRM Sales Dashboards - Competitor Analysis
With Enhancement Pack 1 for SAP CRM 7.0, we are shipping pre-packaged dashboards for different sales roles thereby empowering your sales organisation to have instant access to actionable sales analytics. This short video outlines some of the key features of the Competitive Analysis dashboard.
Demo
SAP CRM 7.0 EhP1 - CRM Sales Dashboards - Pipeline Sourcing
With Enhancement Pack 1 for SAP CRM 7.0, we are shipping pre-packaged dashboards for different sales roles thereby empowering your sales organisation to have instant access to actionable sales analytics. This short video outlines some of the key features of the Pipeline Sourcing dashboard.
Demo
SAP CRM 7.0 EhP1 - CRM Sales Dashboards - Sales Cycle
With Enhancement Pack 1 for SAP CRM 7.0, we are shipping pre-packaged dashboards for different sales roles thereby empowering your sales organisation to have instant access to actionable sales analytics. This short video outlines some of the key features of the Sales Cycle dashboard.
Demo
SAP CRM 7.0 EhP1 - CRM Sales Interactive Report Funcationality in EhP1
CRM sales dashboards alert function, the comparison of BW report and interactive report's on properties, benefits, how to create an interactive report, and combination of sales orders and opportunities, which is a new feature in CRM 7.0 EhP1.
Demo
SAP CRM 7.0 EhP1 - Dashboard on Homepage
In this video I will show you how to integrate a report or dashboard into the homepage of a CRM business role.
Demo
SAP CRM 7.0 EhP1 - Inbound Warranty Claim
This video demonstrates the capabilities of the Inbound Warranty Claim which has been delivered with SAP CRM 7.0 EhP1.
Demo
SAP CRM 7.0 EhP1 - Installed Base Usability Improvements
In SAP enhancement package 1 for CRM 7.0, there are some usability improvements in Installed Base management.
Demo
SAP CRM 7.0 EhP1 - Leveraging Partners in Loyalty Programs Using SAP EhP1 for CRM 7.0 Video, Part I
SAP EhP1 for CRM 7.0 enables the end-to-end partner management process including registration of new members by the partner, handling of partnerships in the loyalty program, pricing of points for the partner using pricing procedures, and integration to the CRM Billing Engine for partner billing. Integration to Partner Channel Management (PCM) enables the partners to manage their partnership using the PCM application.
Demo
SAP CRM 7.0 EhP1 - Marketing Funds Management
Improve budget control and spend visibility with Marketing Funds Management. See how you can now establish marketing budgets and directly track funds consumed from campaigns, and related ERP purchase commitments and settlements, in CRM.
Demo
SAP CRM 7.0 EhP1 - Marketing Task Management
This video provides an overview of the new Marketing Task Management functionality that is available with CRM 7.0 EhP1 and is part of MRM - Marketing Program Management. It helps marketers manage the creation and execution of campaign related tasks and activities.  It also provides a central view and helps manage all relevant campaign tasks as per corporate guidelines and best practices.
Demo
SAP CRM 7.0 EhP1 - New Marketing Calendar
This video shows some of the highlights of the new integrated Marketing Calendar.
Demo
SAP CRM 7.0 EhP1 - New UI Features
Learn about new UI features in SAP CRM 7.0 EhP1 by taking a tour with a sales rep using favorites, tags and central sharing tool.
Demo
SAP CRM 7.0 EhP1 - Object Segmentation for High Volume Segmentation
This demo highlights an important feature that will become available for High Volume Customer Segmentation in CRM 7.0 EhP1. Object Segmentation is a generic functionality that allows marketing professionals to segment on business objects such as products, contracts, points-of-delivery etc. and how to get to the corresponding contact persons.
Demo
SAP CRM 7.0 EhP1 - Order to Cash
Talks about some of the new features in Order Management space in SAP CRM 7.0 EhP1.
Demo
SAP CRM 7.0 EhP1 - Rapid Applications (Part 1)
In SAP CRM 7.0 EhP1 -The Rapid Applications enable customers to integrate existing data from databases or web services into CRM applications. The toolset is seamlessly integrated in the UI configuration tool and available in the web client. Creating new content (applications, views) can be performed without deep technical knowledge
Demo
SAP CRM 7.0 EhP1 - Rapid Applications (Part 2)
In SAP CRM 7.0 EhP1 -The Rapid Applications enable customers to integrate existing data from databases or web services into CRM applications. The toolset is seamlessly integrated in the UI configuration tool and available in the web client. Creating new content (applications, views) can be performed without deep technical knowledge
Demo
SAP CRM 7.0 EhP1 - Related Campaigns in RTOM Offers
In this video, we can see how to link existing campaigns to Real Time Offer Management offers.
Demo
SAP CRM 7.0 EhP1 - Relationship Segmentation for High Volume Segmentation
This 2-minutes video highlights an important feature that will become available for High Volume Customer Segmentation in CRM 7.0 EhP1. Relationship Segmentation is a generic functionality that allows marketing professionals to segment on organizational data and converting the segment into the details of the corresponding contact persons within these organizations.
Demo
SAP CRM 7.0 EhP1 - RTOM Real Time Event Based Recommendations in CRM
In this video see how the real time offer management system knows how to adapt its recommendation according to real time session information.
Demo
SAP CRM 7.0 EhP1 - Rule Modeler Enhancements Part I: Show Policy Relationships
Many times customers have implemented solutions where rule policies invoke other rule policies, resulting in a nested policy structure. This can lead to administrative issues in locating policies either called by or calling other policies. New functionality in the Rule Modeler Interaction Center Manager role helps to alleviate this issue by providing a graphical overview of nested policies.
Demo
SAP CRM 7.0 EhP1 - Rule Modeler Enhancements Part II: Usability Improvements
This is the second part of a two-part series showcasing Rule Modeler enhancements as part of SAP CRM 7.0 Enhancement Package One. In this video various usability enhancements for both the Search and  Policy Detail views are discussed. Most of these enhancements are the result of direct customer feedback.
Demo
SAP CRM 7.0 EhP1 - Sales Mashups
New features with Sales Mashups in SAP CRM 7.0 EhP1
Demo
SAP CRM 7.0 EhP1 - Savo and Sales Opportunity
This Video outline how SAVO helps you to structure your corporate assets and to define your subject matter experts for certain areas. By integrating SAVO into SAP CRM Opportunity Management, the sales rep gets perfect support in closing his deal.
Demo
SAP CRM 7.0 EhP1 - Service Analytics
Organizations have struggled to balance customer satisfaction with the requirement to increase revenue and minimize the cost of customer service. Managing these conflicting goals is difficult, but is complicated even further by the many different functions and supporting processes involved in serving customers. This video helps you to understand better as to how SAP CRM 7.0 Enhancement Pack 1 allows you to achieve a customer-centric environment by providing information that is timely, accurate, and readily shared among different groups.
Demo
SAP CRM 7.0 EhP1 - Service Request Time Recording
In SAP enhancement package 1 for CRM 7.0, you can enter your time recording directly in the service request.
Demo
SAP CRM 7.0 EhP1 - Shared Tools
This Video shows you how to manage the Share Tool out of SAP CRM. The Share Tool enables you to share your Favourites, Reports, saved Searches, Tags etc. with your Colleagues.
Demo
SAP CRM 7.0 EhP1 - Vendavo Integration
Price Margin Management capability that is delivered with integration to Vendavo solution in EHP1 for SAP CRM 7.0
Demo
SAP CRM 7.0 EhP1 - Web Mashup Functionality
In SAP CRM 7.0 EhP1 -The web mashup functionality allows customers and partner to easily define new content that combines data and services from internal and external sources.  Supports widgets based on both URL or HTML/JS script.  Application data is made available via the central attribute tagging functionality in SAP CRM. Intuitive and user friendly definition of mashups in the CRM Web UI
Demo
SAP CRM 7.0 EhP1 - Xcelsius Dashboard Integration
In this video I will show you how to integrate an SAP BusinessObjects Xcelsius dashboard into a CRM Business Role.
Demo
SAP CRM Complaints Management with SAP ERP Advanced Returns Management
This video demonstrates the new integration of SAP CRM Complaints Management with SAP ERP Advanced Returns Management.
Demo

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