SAP Support Information You Can Use

This document houses information relevant for users of SAP Support.  It will be maintained and updated frequently to ensure you have the most current content available.

** You need a S-user ID to access

* Need a log-in/registration to access/update information

No Log in Required links

SAP Service Marketplace link: http://service.sap.com

Contacting CIC (Customer Interaction Center): http://service.sap.com/contactsap

SAP Help Portal: http://help.sap.com

SAP Enterprise Support Information: http://www.sapsupport.info

SAP Support Portal How To Videos: http://youtube.com/sapsmptv

On Demand Support: https://www.sme.sap.com/irj/sme/help

Free BI Tutorials: http://sap.com/learnbi

Notifications of new Mobile BI releases: http://scn.sap.com/community/mobile/businessobjects/blog/2012/12/06/get-notified-of-new-mobile-bi-app-releases 

SAP Education: http://training.sap.com

S-User ID login required

**SAP Business One Customer Portal: http://service.sap.com/smb/sbocustomer

**SAP PartnerEdge: http://partneredge.sap.com

**SAP Sybase Support Portal: http://service.sap.com/sybase/support

**SAP Consulting, Solutions, and User Groups Area: http://service.sap.com/login 

**SAP Customer Relationship Management: http://service.sap.com/crm

**Globalization: Country and Language Information: http://service.sap.com/globalization

**Performance and Scalability: http://service.sap.com/performance-scalability

Need Login or Register to access/update info

*SAP Idea Place: https://cw.sdn.sap.com/cw/community/ideas

*SuccessFactors Support: https://support.successfactors.com/

*Analytics Webinars on SCN (open to all): http://scn.sap.com/community/webinars/business-analytics

**SAP Support Portal links - S-user ID login required

**Home page: http://service.sap.com/support

**SAP Support Portal Welcome Page: http://service.sap.com/support-welcome

**Logging a support message: http://service.sap.com/message

**Software Downloads:  http://service.sap.com/swdc

**License Key requests: http://service.sap.com/licensekey

**XSearch:  http://service.sap.com/xsearch

**Enterprise Support Academy: http://service.sap.com/esacademy

**Enterprise Support Information: http://service.sap.com/enterprisesupport

**System Data and Maintenance: http://service.sap.com/system-data

**User Data and Maintenance: http://service.sap.com/user-admin

**Remote Supportability: http://service.sap.com/remote-supportability

**Product Availability Matrix: http://service.sap.com/pam

**Product Availability Matrix new (beta): https://service.sap.com/sap/support/pam

**SAP Support Portal FAQs: http://service.sap.com/FAQs

**SAP Maintenance Strategy: http://service.sap.com/maintenance

**Personal Profile information: http://service.sap.com/myprofile

**Release Notes: http://service.sap.com/releasenotes

**Installation and Upgrade Guides: http://service.sap.com/instguides

**SAP Rampup programs: http://service.sap.com/rampup

**SAP Customer Center of Expertise: http://service.sap.com/coe

**SAP Product and Solution Improvements and Innovations: http://service.sap.com/findinnovation

**SAP Product and Solution Road Maps: http://service.sap.com/roadmap

**Ramp-Up Knowledge Transfer Learning: http://service.sap.com/rkt

**SAP Maintenance Schedules (BI forward fit plan at bottom of page): http://service.sap.com/sp-stacks

**Remote Service Connections: http://service.sap.com/access-support

**Hardware Quick Sizer: http://service.sap.com/quicksizer

**SAP Trust Center Services: http://service.sap.com/tcs

**SAP Support Offerings (other than Enterprise Support): http://service.sap.com/supportofferings

**SAP Influence Programs: http://service.sap.com/influence

**SAP Notes/KBA's: http://service.sap.com/notes

SCN product/solution topic spaces0

http://scn.sap.com/docs/DOC-18973

Twitter

SAP Support Customer Experience: @SAPSupportCE

SAP Primary Support: @SAP_Gsupport

Facebook

SAP Primary Support: http://www.facebook.com/SapPrimarySupport

YouTube

SAP Service Marketplace: http://youtube.com/sapsmptv

Difference between Knowledge Base Article and SAP Notes ( taken from the SAP Support Portal )

SAP Knowledge Base Articles are support documents to help you to find answers to questions arising from your daily work with SAP software products. SAP BusinessObjects Notes have been renamed and are now part of the SAP Knowledge Base Articles database. Complementing the standard tool for coding corrections, SAP Notes, SAP Knowledge Base Articles are also found via SAP Notes Search and the SAP Message Wizard. Containing screenshots and direct links, SAP Knowledge Base Articles combine compact information with additional visualizations and references to other knowledge sources within SAP. With the rating option in the upper right hand corner of all SAP Knowledge Base Articles you are able to provide feedback, and this rating will help improve the general quality of SAP Knowledge Base Articles

Comparison chart SAP Notes vs. SAP Knowledge Base Articles