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SAP Support Information You Can Use

This document houses information relevant for users of SAP Support.  It will be maintained and updated frequently to ensure you have the most current content available.

** You need a S-user ID to access

* Need a log-in/registration to access/update information

 

 

 

 

SAP Service Marketplace, also known as SMP (http://service.sap.com), is a landing page that leads to areas such as the SAP Community Network, the SAP Partner Portal, and the SAP Support Portal.

 

 

 

 

No Log in Required links

 

SAP Service Marketplace link: http://service.sap.com

Contacting CIC (Customer Interaction Center): http://service.sap.com/contactsap

SAP Help Portal: http://help.sap.com

SAP Enterprise Support Information: http://www.sapsupport.info

SAP Support Portal How To Videos: http://youtube.com/sapsmptv

On Demand Support: https://www.sme.sap.com/irj/sme/help

Free BI Tutorials: http://sap.com/learnbi

Notifications of new Mobile BI releases: http://scn.sap.com/community/mobile/businessobjects/blog/2012/12/06/get-notified-of-new-mobile-bi-app-releases 

SAP Education: http://training.sap.com

Upgrading or Implementing BI4? Start here: www.sap.com/upgradebi

SAP Support Portal: SAP Support Portal

 

 

S-User ID login required

 

**SAP Business One Customer Portal: http://service.sap.com/smb/sbocustomer

**SAP PartnerEdge: http://partneredge.sap.com

**SAP Sybase Support Portal: http://service.sap.com/sybase/support

**SAP Consulting, Solutions, and User Groups Area: http://service.sap.com/login 

**SAP Customer Relationship Management: http://service.sap.com/crm

**Globalization: Country and Language Information: http://service.sap.com/globalization

**Performance and Scalability: http://service.sap.com/performance-scalability

 

Need Login or Register to access/update info

 

*SAP Idea Place: SAP Idea Place:  Home

*SuccessFactors Support: https://support.successfactors.com/

*Analytics Webinars on SCN (open to all): http://scn.sap.com/community/webinars/business-analytics

 

 

 

SAP Support Portal links

** - S-user ID login required

 

Home page: http://support.sap.com

**Logging a support incident: Report an Incident

**Software Downloads:  Software Downloads

**License Key requests: Keys

**Enterprise Support Academy: http://support.sap.com/esacademy

**System Data and Maintenance: System Data

**User Data and Maintenance: http://support.sap.com/user-admin

**Remote Connections: Remote Support

SAP Support Portal FAQs: Getting Started

**SAP Release, Upgrade, & Maintenance: Release, Upgrade & Maintenance Info

**SAP Rampup programs: http://service.sap.com/rampup

SAP Customer Center of Expertise: Customer Center of Expertise

**SAP Product and Solution Improvements and Innovations: http://service.sap.com/findinnovation

**SAP Product and Solution Road Maps: http://service.sap.com/roadmap

**Ramp-Up Knowledge Transfer Learning: http://service.sap.com/rkt

**SAP Maintenance Schedules: Schedules for Support Packages and Stacks

**Remote Service Connections: Remote Connections

**Hardware Quick Sizer: http://service.sap.com/quicksizer

**SAP Browser Certificate (SAP Passport): Browser Certificate (SAP Passport) - Help

**SAP Support Offerings: Support Programs & Services

**SAP Influence Programs: http://service.sap.com/influence

**SAP Notes/KBA's:SAP Note & Knowledge Base Article Search

**SAP Netweaver Guide Finder: http://service.sap.com/guidefinder

 

 

 

SCN product/solution topic spaces

 

 

 

http://scn.sap.com/docs/DOC-18467

 

 

Twitter

SAP Support Customer Experience: @SAPSupportCE

SAP Product Support: @SAP_Gsupport

 

Facebook

SAP Product Support: http://www.facebook.com/SapProductSupport

 

 

YouTube

SAP Service Marketplace: http://youtube.com/sapsmptv

 

Difference between Knowledge Base Article and SAP Notes

SAP Knowledge Base Articles are support documents to help you to find answers to questions arising from your daily work with SAP software products. SAP BusinessObjects Notes have been renamed and are now part of the SAP Knowledge Base Articles database. Complementing the standard tool for coding corrections, SAP Notes, SAP Knowledge Base Articles are also found via SAP Notes Search and the SAP Message Wizard. Containing screenshots and direct links, SAP Knowledge Base Articles combine compact information with additional visualizations and references to other knowledge sources within SAP. With the rating option in the upper right hand corner of all SAP Knowledge Base Articles you are able to provide feedback, and this rating will help improve the general quality of SAP Knowledge Base Articles

 

 

Comparison chart SAP Notes vs. SAP Knowledge Base Articles

 

SAP NotesSAP Knowledge Base Articles

 

  • Complex technical issues
  • 80% of SAP Notes contain coding corrections
  • Technical language
  • Translated into English, German, Japanese

 

  • Incident-specific documents
  • No coding corrections
  • Instant publishing
  • User wording
  • Enriched content (embedded screenshots and direct links)
  • Optimized for search & find by providing more relevant keywords
  • Rating feature to provide feedback on the quality of an article

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