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SAP Support Information You Can Use

This document houses information relevant for users of SAP Support.  It will be maintained and updated frequently to ensure you have the most current content available.


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* Need a log-in/registration to access/update information





SAP Service Marketplace, also known as SMP (, is a landing page that leads to areas such as the SAP Community Network, the SAP Partner Portal, and the SAP Support Portal.





No Log in Required links


SAP Service Marketplace link:

Contacting CIC (Customer Interaction Center):

SAP Help Portal:

SAP Enterprise Support Information:


On Demand Support:

Free BI Tutorials:

Notifications of new Mobile BI releases: 

SAP Education:

Upgrading or Implementing BI4? Start here:

SAP Support Portal: SAP Support Portal


SAP Support Social Media Accounts:



SAP Product Support: @SAPSupportHelp




SAP Product Support:




SAP Service Marketplace How To Videos:

SAP Support Videos:


S-User ID login required


**SAP Business One Customer Portal:

**SAP PartnerEdge:

**SAP Sybase Support Portal:

**SAP Consulting, Solutions, and User Groups Area: 

**SAP Customer Relationship Management:

**Globalization: Country and Language Information:

**Performance and Scalability:


Need Login or Register to access/update info


*SAP Idea Place: SAP Idea Place:  Home

*SuccessFactors Support:

*Analytics Webinars on SCN (open to all):




SAP Support Portal links

** - S-user ID login required


Home page:

SAP Support Portal FAQs: Getting Started

SAP Customer Center of Expertise: Customer Center of Expertise

Remote Connections: Remote Support

SAP Support Services: Support Services | SAP Support Portal

SAP Early Watch Alert:

SAP Early Watch Check: 

SAP Going Live Functional Upgrade Check: SAP GoingLive Functional Upgrade Check | SAP Support Portal

SAP Going Live Check: SAP GoingLive Check | SAP Support Portal

SAP License Auditing Service:

SAP OS/DB Migration Check: SAP OS/DB Migration Check | SAP Support Portal

SAP Release Strategy:

SAP Solution Manager:

SAP Support Offerings: Support Programs & Services

SAP Enterprise Support:

Enterprise Support Academy:

SAP ActiveEmbedded:

SAP Standard Support:

SAP Upgrade Info: Upgrade Info | SAP Support Portal




**Contact Us:

**My Inbox:

**Logging a support incident: Report an Incident

**SAP Browser Certificate (SAP Passport): Browser Certificate (SAP Passport) - Help

**SAP Legal Change Notes:

**SAP Security Notes:

**SAP Hot News:

**Report on Side Effects of Notes: Side Effect Reports | SAP Support Portal

**SAP Notes/KBA's:SAP Note & Knowledge Base Article Search

**SAP Analytics Notifications:

**Remote Service Connections: Remote Connections

Note Assistant: Note Assistant | SAP Support Portal


**Software Downloads Main Page:  Software Downloads

**Software Downloads Support Packages and Patches: Support Packages and Patches | SAP Support Portal

**Software Downloads Installations: Installations and Upgrades | SAP Support Portal

**Software Download Basket: my Download Basket | SAP Support Portal

**SAP Maintenance Schedules: Schedules for Support Packages and Stacks

**SAP Support Package Stacks:

**Product Availability Matrix:


**License Key display and requests: Keys | SAP Support Portal

**Migration Keys: Migration Keys | SAP Support Portal

**Development Namespaces: Development Namespaces | SAP Support Portal

**USPS Unlock Tool:


**System Data and Maintenance:

**System Data Merge: Merge Analytics Systems | SAP Support Portal


**Request Installations and view deleted installations:

**Delete Installations:


**User Data and Maintenance:

**Request New Users: Request new users | SAP Support Portal

**Mass Updates of Authorizations: Mass updates of authorizations | SAP Support Portal



**SAP Release, Upgrade, & Maintenance: Release, Upgrade & Maintenance Info

**SAP Rampup programs:

**SAP Product and Solution Improvements and Innovations:

**SAP Product and Solution Road Maps:

**Ramp-Up Knowledge Transfer Learning:

**Hardware Quick Sizer:

**SAP Influence Programs:

**SAP Netweaver Guide Finder:

**SAP Maintenance Strategy:














How to find the right SCN product/solution topic space?





Difference between Knowledge Base Article and SAP Notes

SAP Knowledge Base Articles are support documents to help you to find answers to questions arising from your daily work with SAP software products. SAP BusinessObjects Notes have been renamed and are now part of the SAP Knowledge Base Articles database. Complementing the standard tool for coding corrections, SAP Notes, SAP Knowledge Base Articles are also found via SAP Notes Search and the SAP Message Wizard. Containing screenshots and direct links, SAP Knowledge Base Articles combine compact information with additional visualizations and references to other knowledge sources within SAP. With the rating option in the upper right hand corner of all SAP Knowledge Base Articles you are able to provide feedback, and this rating will help improve the general quality of SAP Knowledge Base Articles



Comparison chart SAP Notes vs. SAP Knowledge Base Articles


SAP NotesSAP Knowledge Base Articles


  • Complex technical issues
  • 80% of SAP Notes contain coding corrections
  • Technical language
  • Translated into English, German, Japanese


  • Incident-specific documents
  • No coding corrections
  • Instant publishing
  • User wording
  • Enriched content (embedded screenshots and direct links)
  • Optimized for search & find by providing more relevant keywords
  • Rating feature to provide feedback on the quality of an article


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