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SAP Cloud Appliance Library - FAQ

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Table of contents

 

General questions on CAL

 

What is SAP Cloud Appliance Library?
SAP Cloud Appliance Library (SAP CAL) is an on-demand solution (basically a website) that allows you to quickly deploy SAP Systems in your cloud account of the supported cloud providers.

 

How can I get access to SAP Cloud Appliance Library?
Simply connect to http://cal.sap.com - that it.

 

What do I have to pay?
Acces to SAP Cloud Appliance Library (http://cal.sap.com) is always free of charge. Once you start using it different costs may apply:

Free Trials: you have pay the infrastructure costs of the cloud provider, that's it.

Subscription: you need to bring in your own license for the SAP product (BYOL), you need to purchase a CAL subscription and you have to pay the infrastructure costs of the cloud provider

 

Which use cases are supported bySAP Cloud Appliance Library?
SAP Cloud Appliance Library supports use cases for business validation, test & demo, trial,development, proof of concept, training and evaluation as well as production deployment.

 

What problems does SAP Cloud Appliance Library address?
With SAP CAL, customers can start working directly witn an SAP system that is provisioned in less than 1 hour. SAP CAL enables rapid consumption of SAP content in cloud infrastructure, lowers the entry hurdle, and brings benefits of public/private infrastructure clouds to existing on-premise customers within their own cloud accounts. Standard SAP software or pre-configured SAP software is delivered as a software appliance into a central repository, and assembled and started up within the cloud infrastructure directly in the customers’ own cloud account.

 

In which countries is the solution available?
SAP Cloud Appliance Library is generally available in all countries without any limitations.

 

What are the supported languages for the SAP Cloud Appliance Library user interface?
The supported languages are English and German by default and French on request.

 

What are the supported browsers for SAP Cloud Appliance Library?
The supported browsers for Windows:
  • Internet Explorer 9 and upwards;
  • Firefox 10 (also known as Firefox Extended Support Release - ESR) and latest version;
  • Chrome latest version (currently version 20).
The supported browser for MAC OS X is Safari 5.1.

 

What are the supported cloud provider(s)?
The currently supported cloud provider is Amazon Web Services™ (AWS).

 

When will other cloud providers be supported?
We are currently in discussions with several cloud providers to have their cloud infrastructure supported with SAP Cloud Appliance Library.

 

Can I use my own operating system image?
All SAP solutions use preconfigured public images provided by OS vendors.

 

What happens if I have a problem with SAP Cloud Appliance Library?
Depending on the version of SAP Cloud Appliance Library you have, different support processes are in place:
  • If you purchased the subscription package for SAP Cloud Appliance Library you can open a normal support ticket within the SAP Service Marketplace Component for SAP Cloud Appliance Library: BC-VCM-CAL. Your ticket will then be processed by the SAP Cloud Appliance Library Operators.
  • If you are using the SAP Cloud Appliance Library - Test Drive Center to deploy free trials you usually don't have access to the SAP Service Marketplace to open tickets. Please use the CAL Discussion Forum to report your findings. You may also use the forum to give us general feedback.

 

What happens if I have a problem with my SAP system that I have deployed in my cloud account?
You can open a normal support ticket within the right product component and your ticket will be processed by the SAP support organization.

 

What kind of content will be available with SAP Cloud Appliance Library?
The software appliances in the library are standard SAP products (e.g. Business Suite on HANA), content enriched products (RDS), comprising ERP, CRM, and Netweaver content but also other content like Fiori or SAP IDES. Also, custom built appliances can be delivered as a consulting service through the SAP Services organization.

 

What do I have to pay?
Depending on the use case, different license/subscription costs are applied. However, access to SAP Cloud Appliance Library (http://cal.sap.com) is always free of charge.
Trials: you have pay the infrastructure costs of the cloud provider
Subscription: you need to bring in your own license for the SAP product (BYOL), you need to purchase a CAL subscription and you have to pay the infrastructure costs of the cloud provider

 

Can I save or transport the changes that I make to an SAP system that runs in my cloud account
Yes, this is technically possible. However, there is no automatic feature in CAL that provide this functionality. You will need to create the transports themselves, or engage the SAP Services teams for consulting.

 

Do you support appliances that contain multiple SAP products?
Yes, for example ERP on HANA - or an RDS landscape that contains ERP and CRM.

 

 

Specific Questions for Amazon Web Services

 

How to create an AWS account?
You can use the procedure for creating an AWS account from the AWS documentation. For isolation we recommend using a separate AWS account for SAP Cloud Appliance Library. Such type of accounts can be created with the consolidated billing in AWS. For more information about the consolidate billing, see the AWS documentation.

 

How do I enable the Amazon EC2 Service for the user?
To enable AWS services for your account you have to associate a payment method to your account. Please see the AWS documentation for available payment options.

How do I get Access/Secret Key for my AWS account?

You can use the procedure from AWS documentation.

 

Is is possible to use an IAM role instead of the root AWS account?
Yes, this is possible. Please ensure that the IAM role has the following permissions configured: AmazonEC2FullAccess, AmazonVPCFullAccess, ReadOnlyAccess and AWSAccountUsageReportAccess. You can then use the access and secret key of the IAM role in CAL.

 

What is the default AWS region in CAL?
The default AWS region for SAP Cloud Appliance Library content is US-EAST-1.

 

 

What is the default Availability Zone (AZ) for the selected region?

The default AZ is a property of the AWS account of the customer. SAP CAL does not specify an AZ when starting an instance. If a default AZ is not set in the account the AWS backend will choose an appropriate AZ for you.

 

How is the recommended t-shirt sizing calculated?

Every SAP solution available in SAP CAL comes with a recommended t-shirt size. The t-shirt sizes may differ between the solutions. The recommended size is a guidance from SAP to satisfy the minimum requirements to run the solution on AWS. It does not provide any guidance on the maximum amount of application users which are supported, the guaranteed IOPS, response time and storage/network bandwidth. For additional sizing questions please get in touch with Amazon Web Services or take a look at the SAPS ratings of conducted Benchmarks on the AWS infrastructure available here: https://service.sap.com/sap/support/notes/1656099 (SAP S-User credentials required)

 

When will other AWS regions be supported?
If you need a solution that you have already purchased, to be available in a region different from US-EAST-1, you can open a normal support ticket within the SAP Cloud Appliance Library (BC-VCM-CAL) component and we enable the solution in your desired AWS region free of charge.

 

How to configure Amazon VPC?
Make sure to read this step-by-step tutorial for setting up a VPC on AWS with VPN access: http://scn.sap.com/docs/DOC-46629
Alternatively you can watch this video for configuring the Amazon virtual private cloud (VPC). For more information about Amazon VPC, see the AWS documentation.

 

How to connect to a running instance in AWS via the secure shell protocol (SSH)?
You can use the following procedure to connect to the running instance in AWS:
  1. You have to use your private key generated in the last step of Create Instancewizard from SAP Cloud Appliance Library.
    Note that the system does not keep the private key. If you do not save it locally, you lose the data and cannot access your solution instance.
  2. You can choose how to connect to your instance with:
    • SSH client for Linux operating systems
    • PuTTY client or mobaxterm for Windows operating systems. Mobaxterm provides a native SSH shell on Windows operating system.
          If you use the PuTTY client to connect to your instance, you have to download and install the following PuTTY executable files:
    • PuTTY client: putty.exe
    • PuTTY key generator: puttygen.exe
          Use the following steps to generate the private key from PuTTYgen:
          a. Log into your Windows operating system.
          b. Run the puttygen.exe key generator file.
          c. Choose Load to load the downloaded private key (.PEM file) from SAP Cloud Appliance Library.

          d. Choose Save private key to save the file locally in PuTTY’s native format (*.PPK)

          e. Choose Save.

  3. Log into your instance via a PuTTY client or a SSH client:

  If you use the PuTTY client, use the following steps to log into your instance:

    1. Log into your Windows operating system.
    2. Run the putty.exe client file.
    3. From the Category tree in the PuTTY Configuration dialog box, navigate to Connection -> SSH.
    4. Choose Auth and then choose Browse... to select the generated PuTTY private key from your local computer (see step 3).
    5. Choose Open.
    6. In the Category tree, navigate to Session.
    7. In the Host Name (or IP address) field, specify the IP address of your instance created in SAP Cloud Appliance Library.
    8. Choose Open. When the login prompt screen is displayed, enter root.

 

If you use the SSH client or mobaxterm, use the following steps to log into your instance:

    1. Open a command shell or mobaxterm and enter the following string:

          ssh -i <PEM_file_name> root@<instance_IP_address>

      For example, ssh -i privatekey.pem root@10.79.247.67

          2. When the login prompt screen is displayed, enter root.

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