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Table of contents
General questions on CAL
What is SAP Cloud Appliance Library?
SAP Cloud Appliance Library (SAP CAL) is an on-demand solution that enables SAP customers to quickly deploy demo, test, and training systems in the cloud. SAP CAL is powered by SAP HANA Cloud. It delivers SAP Business Suite content as software appliances directly into the Amazon Cloud accounts of existing Business Suite customers.
Did SAP Cloud Appliance Library ever have a different name?
SAP Cloud Appliance Library was codenamed project “Titanium” during the development phase.
What use cases are supported with SAP Cloud Appliance Library?
The launch version will support use cases for business validation, test & demo, proof of concept, training and evaluation. Development and QA scenarios will be supported in a later release. SAP CAL is currently not available for production deployment.
What problems does SAP Cloud Appliance Library address?
With SAP CAL, customers can start working directly in SAP systems in under an hour. SAP CAL enables rapid consumption of SAP content in cloud infrastructure, lowers the entry hurdle, and brings benefits of public/private infrastructure clouds to existing on-premise customers within their own cloud accounts. Standard SAP software or pre-configured SAP software is delivered as a software appliance into a central repository, and assembled and started up within the cloud infrastructure directly in the customers’ own cloud account.
In which countries is the solution available?
SAP Cloud Appliance Library is generally available in all countries without any limitations. If you wish to subscribe to SAP Cloud Appliance Library via the SAP Store you might be bound by the limitations of the number of countries that the SAP Store supports. For all subscriptions questions and clarifications please contact your SAP sales representative.
What are the supported languages for the SAP Cloud Appliance Library user interface?
The supported languages are English and German by default and French on request.
What are the supported browsers for SAP Cloud Appliance Library?
The supported browsers for Windows:
- Internet Explorer 9 and upwards;
- Firefox 10 (also known as Firefox Extended Support Release - ESR) and latest version;
- Chrome latest version (currently version 20).
The supported browser for MAC OS X is Safari 5.1.
What are the supported cloud provider(s)?
The currently supported cloud provider is Amazon Web Services™ (AWS).
When will other cloud providers be supported?
We are currently in discussions with several cloud providers to have their cloud infrastructure supported with SAP Cloud Appliance Library.
How can I get access to SAP Cloud Appliance Library?
There are two versions of SAP Cloud Appliance Library available.
- You can request access to SAP Cloud Appliance Library by searching for it in the Cloud Solutions section of the SAP Store (https://store.sap.com). The content subscription for this version of SAP Cloud Appliance Library needs to be purchased from SAP. You can find the package here https://store.sap.com/sap/cp/ui/resources/store/html/SolutionDetails.html?pid=0000011590 and you need an S-User as well as "Buyer" permissions in the SAP Store. This link provides a comprehensive link of all solutions available: SAP Cloud Appliance Library - Virtual Appliances
- You cannot request access to the SAP Cloud Appliance Library - Test Drive Center directly - because you will get it automatically if you subscribe for one of the FREE Trial solutions in SCN or the HANA Marketplace. You find a list of these FREE Trial solutions here: Free Trial offerings via SAP Cloud Appliance Library
Can I use my own operating system image?
All SAP solutions use preconfigured public images provided by OS vendors.
What happens if I have a problem with SAP Cloud Appliance Library?
Depending on the version of SAP Cloud Appliance Library you have, different support processes are in place:
- If you purchased the subscription package for SAP Cloud Appliance Library you can open a normal support ticket within the SAP Service Marketplace Component for SAP Cloud Appliance Library: BC-VCM-CAL. Your ticket will then be processed by the SAP Cloud Appliance Library Operators.
- If you are using the SAP Cloud Appliance Library - Test Drive Center to deploy free trials you usually don't have access to the SAP Service Marketplace to open tickets. Please use the to report your findings. You may also use the forum to give us general feedback.
What happens if I have a problem with my SAP system that I have deployed in my cloud account?
You can open a normal support ticket within the right product component and your ticket will be processed by the SAP support organization.
What kind of content will be available with SAP Cloud Appliance Library?
The initial set of software appliances includes standard SAP products (e.g. Business Suite), and content enriched products (RDS), comprising ERP, CRM, and Netweaver content. Also, custom built appliances can be delivered as a consulting service through the SAP Services organization.
The future plan for SAP CAL is to build content for all industry solutions and Lines of Business, including additional content enriched products (RDS).
What is the licensing model?
Licensing is based on a subscription model, in which customers pay a monthly subscription fee for every instance of an appliance that they start in their cloud account. (Monthly fee per instance per month charges apply.)
The subscription charge does not include the cost of the infrastructure and the operating system, which are obtained by the customer directly from the cloud service provider.
The minimum contract duration is 3 months.
Does SAP Cloud Appliance Library change the licensing model for on-premise software?
No, there is no change to the licensing model for SAP on-premise software.
What are the prerequisites to subscribe to SAP Cloud Appliance Library?
SAP CAL is currently available to existing SAP customers who have licenses for the products that are contained within the appliances.
Customers who do not have licenses for the products within the appliances will need to contact their AE to obtain them.
What are the components of SAP Cloud Appliance Library?
SAP Cloud Appliance Library consists of two parts: the management console, which runs in the SAP Cloud, and the SAP software appliances. Customers who subscribe to SAP CAL are provided access to the console via a tenant, which they can log into. The appliances that they have subscribed to are visible within this management console, and customers can activate these appliances directly from there.
Can I save or transport the changes that I make to an SAP system that runs in my cloud account
Yes, this is possible. However, there is no automatic tool to provide this save and port functionality. You will need to create the transports themselves, or engage the SAP Services teams for consulting.
Do you support appliances that contain multiple SAP products?
The launch version ships with appliances that contain single products only. Future releases will be enhanced to include business scenarios that span multiple products.
Specific Questions for Amazon Web Services
How to create an AWS account?
You can use the procedure for creating an AWS account from the AWS documentation
. For isolation we recommend using a separate AWS account for SAP Cloud Appliance Library. Such type of accounts can be created with the consolidated billing in AWS. For more information about the consolidate billing, see the AWS documentation
How do I enable the Amazon EC2 Service for the user?
To enable AWS services for your account you have to associate a payment method to your account. Please see the AWS documentation for available payment options.
How do I get Access/Secret Key for my AWS account?
You can use the procedure from AWS documentation.
Is is possible to use an IAM role instead of the root AWS account?
Yes, this is possible. Please ensure that the IAM role has the following permissions configured: AmazonEC2FullAccess, AmazonVPCFullAccess, ReadOnlyAccess and AWSAccountUsageReportAccess. You can then use the access and secret key of the IAM role in CAL.
What is the default AWS region in CAL?
The default AWS region for SAP Cloud Appliance Library content is US-EAST-1.
What is the default Availability Zone (AZ) for the selected region?
The default AZ is a property of the AWS account of the customer. SAP CAL does not specify an AZ when starting an instance. If a default AZ is not set in the account the AWS backend will choose an appropriate AZ for you.
How is the recommended t-shirt sizing calculated?
Every SAP solution available in SAP CAL comes with a recommended t-shirt size. The t-shirt sizes may differ between the solutions. The recommended size is a guidance from SAP to satisfy the minimum requirements to run the solution on AWS. It does not provide any guidance on the maximum amount of application users which are supported, the guaranteed IOPS, response time and storage/network bandwidth. For additional sizing questions please get in touch with Amazon Web Services or take a look at the SAPS ratings of conducted Benchmarks on the AWS infrastructure available here: https://service.sap.com/sap/support/notes/1656099 (SAP S-User credentials required)
When will other AWS regions be supported?
If you need a solution that you have already purchased, to be available in a region different from US-EAST-1, you can open a normal support ticket within the SAP Cloud Appliance Library (BC-VCM-CAL) component and we enable the solution in your desired AWS region free of charge.
How to configure Amazon VPC?
Alternatively you can watch
for configuring the Amazon virtual private cloud (VPC). For more information about Amazon VPC, see the AWS documentation
How to connect to a running instance in AWS via the secure shell protocol (SSH)?
You can use the following procedure to connect to the running instance in AWS:
- You have to use your private key generated in the last step of Create Instancewizard from SAP Cloud Appliance Library.
Note that the system does not keep the private key. If you do not save it locally, you lose the data and cannot access your solution instance.
- You can choose how to connect to your instance with:
- SSH client for Linux operating systems
- PuTTY client or mobaxterm for Windows operating systems. Mobaxterm provides a native SSH shell on Windows operating system.
If you use the PuTTY client to connect to your instance, you have to download
and install the following PuTTY executable files:
- PuTTY client: putty.exe
- PuTTY key generator: puttygen.exe
Use the following steps to generate the private key from PuTTYgen:
a. Log into your Windows operating system.
b. Run the puttygen.exe key generator file.
c. Choose Load to load the downloaded private key (.PEM file) from SAP Cloud Appliance Library.
d. Choose Save private key to save the file locally in PuTTY’s native format (*.PPK)
e. Choose Save.
3. Log into your instance via a PuTTY client or a SSH client:
If you use the PuTTY client, use the following steps to log into your instance:
- Log into your Windows operating system.
- Run the putty.exe client file.
- From the Category tree in the PuTTY Configuration dialog box, navigate to Connection -> SSH.
- Choose Auth and then choose Browse... to select the generated PuTTY private key from your local computer (see step 3).
- Choose Open.
- In the Category tree, navigate to Session.
- In the Host Name (or IP address) field, specify the IP address of your instance created in SAP Cloud Appliance Library.
- Choose Open. When the login prompt screen is displayed, enter root.
If you use the SSH client or mobaxterm, use the following steps to log into your instance:
- Open a command shell or mobaxterm and enter the following string:
ssh -i <PEM_file_name> root@<instance_IP_address>
For example, ssh -i privatekey.pem email@example.com
2. When the login prompt screen is displayed, enter root.