Create & manage a dispute case in FBL5N for Customer Line Item

[Former Member]

Purpose

This component contains functions for processing receivables-related dispute cases. It supplements the logistics process chain Purchase Order – Delivery – Invoice – Payment in the stage between invoice and payment if there are discrepancies with the customer. In the case of an underpayment, you can create a dispute case in the system. Here you can collect all of the data and information required for processing the case. This is data that already exists in accounting and new data that you enter for a dispute case. You can usually create a dispute case from the transaction where you determine the underpayment. For example,  post processing of an account statement or analysis of overdue open items. When you create the dispute case, the system copies information from the accounting document (for example, disputed amount) into the dispute case automatically.

Either enter the customer code if already known or use the search criteria. Execute the report and the below screen then appears.

Double click on the AR open item which is a disputed item to create a dispute case.

Click on Create Dispute Case  to begin creating a dispute case. The following screen will appear

Give a title to the dispute case

Select reason as applicable

click on save button now check message will display that Dispute case is created now

Now to check the dispute cases use to t code UDM_DISPUTE

click on 

the Original AR Amount and total value of dispute cases can be seen here

double click on any of the case Id line item

Note :

When you create a dispute case, the system enters the value of the disputed line items in the field Original Disputed Amount. The currency of these items determines the currency of the dispute case. The original disputed amount is subsequently only reduced by the relevant amount The Disputed Amount is the remaining open amount of a dispute case. When you create the dispute case, the disputed amount is the same as the original disputed amount. At any time, it contains the current total of the disputed items. Refer the screen below where the amount pending is shown as disputed. It will show under disputed till the time it is either collected or written-off.