Within SAP Solution Manager ITSM services are
- Modelled as product of product type Service
- Structured in categories and hierarchies
- Defined by groups of attributes (set types)
- May be related to other service(s)
This document describes an example how services could be modelled with SAP Solution Manager ITSM.
This document is structured in five sub-documents. For navigation use the assigned links:
Part 1: Prerequisites
Part 2: Categories
Part 3: Service Products
Part 4: Authorizations <<< You are here
Part 5: Further Information
The example has been setup in a 7.1 SAP Solution Manager system with SP11.
AUTHORIZATIONS
In case we see the maintenance of service products in the responsibility of an ITSM administrator first of all a copy of the standard composite role SAP_SUPPDESK_ADMIN_COMP has to be assigned to the user of that administrator.
Additionally the following authorizations are required:
Authorization object UIU_COMP
Field | Description | Values |
COMP_NAME | Component Name | AIC_PRD02 |
COMP_PLUG | Inbound Plug | CREATE, OVERVIEW, SAVEDSEARCHEDIT, SAVEDSEARCHGO, SEARCH |
| width="111"> COMP_WIN | Component Window Name | AIC_PRD02/MainWindow, MainWindow |
Authorization object COM_CAT
Field | Description | Values |
ACTVT | Activity | 03 |
Authorization object COM_HIER
Field | Description | Values |
ACTVT | Activity | 03 |
Authorization object B_USERSTAT
Field | Description | Values |
ACTVT | Activity | 01 |
BERSL | Authorization key | '' |
OBTYP | Object Category | PRD |
| STSMA | Status Profile | * |
Authorization object COM_IL
Field | Description | Values |
ACTVT | Activity | 01, 02, 03, 06 |
RELTYPE | Relationship Type | SCDEC, SCDECI, SERVI, SERVII |
If for billing purpose in assignment block Prices the price information shall be added additionally the following authorizations are required:
Authorization object /SAPCND/CM
Field | Description | Values |
/SAPCND/AP | Application as Condition Techn | CRM |
/SAPCND/CT | Condition Table | * |
/SAPCND/TY | Condition Type | * |
| /SAPCND/US | Usage for Condition Technique | PR |
| ACTVT | Activity | 01, 02, 03 |
Authorization object PLOG
Field | Description | Values |
INFOTYP | Infotype | * |
ISTAT | Planning Status | * |
OTYPE | Object Type | O |
| PLVAR | Plan Version | 01 |
| PPFCODE | Function Code | DISP |
| SUBTYP | Subtype | * |
If the same user also shall be able to maintain the hierarchies and categories additionally the following authorizations are required:
Authorization object S_TCODE
Field | Description | Values |
TCD | Transaction Code | COMM_HIERARCHY |
Authorization object COM_CAT
Field | Description | Values |
ACTVT | Activity | 01, 02, 06 |
Authorization object COM_HIER
Field | Description | Values |
ACTVT | Activity | 01, 02, 06 |
Back to Part 3: Service Products << End of Part 4: Authorizations >> Continue with Part 5: Further Information
