Within SAP Solution Manager ITSM services are
- Modelled as product of product type Service
- Structured in categories and hierarchies
- Defined by groups of attributes (set types)
- May be related to other service(s)
This document describes an example how services could be modelled with SAP Solution Manager ITSM.
This document is structured in five sub-documents. For navigation use the assigned links:
Part 1: Prerequisites
Part 2: Categories
Part 3: Service Products
Part 4: Authorizations
Part 5: Further Information
The example has been setup in a 7.1 SAP Solution Manager system with SP11.
