Configuring and using the Business Card Scanner in SAP Cloud for Customer for the Android Phone

[pushkar_ranjan]

This document outlines how to configure and use the Business Card Scanner functionality available with the C4C SaaS offering from SAP.

To setup Business Card scanner you need to first obtain the license key from ABBYY.

Visit http://cloud.ocrsdk.com for more details.

You will receive an e-mail from ABBYY with Application Name & password.

Then as a Key User login to Cloud for customer, navigate to Administrator  Mash-up Web services

You will find a pre-delivered web service called “Business Card Scanner Service” select that and maintain the API Key, i.e basic_username = <Application Name>, basic_password = <password> (as provided by ABBYY via the email outlined above)

Please see the end to end lead capture via business card scanning flow outlined in a series of screenshots below:

Step 1: Open the Cloud for Customer app on the Android Phone

Step 2: Navigate to Leads by touching the screen appropriately

Step 3: Once the leads are listed, touch the screen on the top right graphic

Step 4: Select the Scan menu to activate the Android Phone camera. Set the business card on a flat surface and center it in the frame offered for scanning the business card with steady hands (Information on display below is redacted for privacy)

Step 5: Take a satisfactory photo and touch OK to further process the operation (Information on display below is redacted for privacy)

Step 6: C4C sends the scan to ABBYY

Step 7: ABBYY processes the image for information recognition

Step 8: ABBYY sends back the information extracted from the image (Information on display below is redacted for privacy)

Step 9: Scroll down further to see other related information for this new lead

Step 10: Touch Save and Close from the menu accessible via the top right of the screen to update and save the information

Step 11: A confirmation message regarding the new lead information is shown on the screen, touch OK (Information on display below is redacted for privacy)

Step 12: The new lead scanned into C4C with the business card scanner is displayed in the list of leads (Information on display below is redacted for privacy)

Step 13: Navigate back to the menu of the C4C Android Phone application

We hope you enjoy this convenient functionality offered up with SAP Cloud for Customer and capture leads Simply and get to Engage Your Customers Like Never Before.

Thank you.

P.S. - The following is the error message you get in case you have exceeded your quota of scans provided by your license to the ABBYY business card scanning engine.

A BIG THANK YOU to sushant.potdar for the help in getting the screenshots of the business card scanner in action on the Android Phone application.