How to avoid/solve 20% of your Webi Incidents ! - ...

former_member221162 · ‎02-04-2016

During the work with Web Intelligence reports you can face with different Font related issues.

Font related issues can be different:

What should you check?

1. Check if you have any problems with another font types. (e.g. Arial Unicode MS)

2. Re-Install the affected font on Server and Client machine

Download the font from internet.
Somtimes you can find fonts with different versions as well, use the latest if possible.
Open ’Control panel → Fonts’
Copy the downloaded font into the ’Fonts’ folder

3. Make sure, that you’ve modified the fontalias.xml on Server and Client:

Path for client: <SAP_BO_INSTALL FOLDER>\SAP BusinessObjects Enterprise XI 4.0\win32_x86\fonts
Path for server: <SAP_BO_INSTALL FOLDER>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\fonts

Example entry in fontalias.xml file in case of the Code 128 barcode font:

For PDF exporting the i18n.xml file needs to be edited, see example:

The i18n.xml file can be found under the following path on Client:

<SAP_BO_INSTALL FOLDER>\SAP BusinessObjects Enterprise XI 4.0\win32_x86\scripts\

Please always backup the files before editing, and restart Tomcat and SIA after you’re done.

4. If the issue is environment specific:

Compare the font version
Check the registry entries for nls parameters
Compare the environment variables
For character encoding see the port the tomcat is running in the tomcat/conf/server.xml and make sure URIEncoding=”UTF-8” parameter is set.
copy a character into a free report cell from Word document, where font appears good

Helpful SAP KBAs:

How to become more professional?

Visit „Troubleshooting by Scenario SAP” wiki page
Search for “webi font” on SAP Note & Knowledge Base Article Search page: https://support.sap.com/notes

See also:

How to avoid/solve 20% of your Webi Incidents ! - Fonts