CRM Business Transformation Studies provide valuable insight into successful CRM implementations and best practices. Read how SAP customers have transformed their business successfully using SAP software to become more customer centric.
Day & Zimmermann is a top global contractor serving governments and commercial customers. Operating in more than 150 locations worldwide, the company struggled with an array of point solutions that impeded collaboration across business units and made it difficult to capture and report cost. To consolidate operations, Day & Zimmermann implemented SAP software for enterprise resource planning - later upgrading to the latest version of the SAP ERP application to derive even more benefits.
Learn how India's largest manufacturer of paints transformed its business with SAP Customer Relationship Management – moving from a strictly product-based company to a services model. Asian Paints achieved improved customer satisfaction of 80% and realized revenue totaling over US$16.6 million.
In this business transformation study, read how the German operations of Cherry used SAP Customer Relationship Management to better understand market needs, achieve continued growth, and help build new and lasting relationships with the company's network of partners, dealers, retailers, and customers.
Discover how this global market leader launched a major business planning project with support from SAP Trade Promotion Management. The results: reallocated trade spending, improved operations, better volume forecasting, streamlined promotion planning – and strengthened brand equity.
Read how a worldwide manufacturer and marketer of chemicals, fibers, and plastics is reponding faster to market conditions and pricing requests with SAP Price and Margin Management by Vendavo, which works with the company's existing SAP software to produce precise data-driven pricing.
Find out how this major manufacturer and distributor of healthcare products improved its sales reps' effectiveness by increasing their visibility into customer information – even when in the field. With SAP E-Commerce, Medline also increased and improved customer use of Medline.com.
Learn how the Port of San Diego used the SAP Customer Relationship Management application to enhance customer service to fulfill its vision of becoming a world-class port. Learn how the port reduced the time to respond to requests and standardized business processes.
See how a world leader in electronic design automation (EDA) software for semiconductor design improved efficiency and product quality to position itself for long-term growth by implementing SAP Customer Relationship Management in partnership with SAP.
Take a look at how this leading producer of tooling systems for sheet metal manufacturers positioned itself for growth with e-commerce solutions from SAP. Besides improving customer service and growing the business without adding staff, the company achieved a solid return on investment.