Frequently Asked Questions

created by SAP User

on Feb 18, 2009 12:00 AM, last modified by SAP User on Nov 27, 2011 9:04 AM

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This FAQ document isu00A0intended foru00A0SAP customers and for printer manufacturers who plan to join the program. If your company is already participating in the SAP Printer Vendor program, please read SAP Notes 1331008 , 1331512 and 1331614 .

SAP Customers

u00A0 I have printer A from company B. Is this printer supported by SAP?

u00A0 I cannot find my printer A from company B in the device type wizard. What can I do?

u00A0 I used to search for information about printer support for vendor X in SAP Note Y. Is this SAP Note still updated?

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Printer Vendors

u00A0 I need detailed information about the SAP Printer Vendor Program. Where can I find it?

u00A0 I would like to join the SAP Printer Vendor program. What do I need to do?

u00A0 I would like to certify my printer X for usage with SAP. Where can I certify my printer?

u00A0 What is the device type wizard?

u00A0 I would like to certify my portable printer for usage in SAP NW Mobile scenarios. How do I proceed?

SAP Customers

I have printer A from company B. Is this printer supported by SAP?

You can find the list of supported printers in the device type wizard. See SAP Note 1036961 u00A0for details.

I cannot find my printer A from company B in the device type wizard. What can I do?

There are several steps towards a solution. Please start with updating the wizard data.

Please check SAP Note 1103826 for the next steps.

I used to search for information about printer support for vendor X in SAP Note Y. Is this SAP Note still updated?

The old SAP Notes about printer support are frozen in their current status. From now on printer support is listed in the Printer Vendor Wizard Notes.

Please check SAP Note 1097990 for a complete list.

Printer Vendors

I need detailed information about the SAP Printer Vendor Program. Where can I find it?

On the website of the SAP Printing Team provides a section exclusively for the SAP Printer Vendor program. You can download an overview presentation and an overview document which lists the printer manufacturers which have already become PVP members.

I would like to join the SAP Printer Vendor program. What do I need to do?

Please send an e-mail to Print@sap.com and ask for participation in the program.

I would like to certify my printer X for usage with SAP. Where can I certify my printer?

We do not do certifications for single printers. Please join the SAP Printer Vendor program. As a member of this program you can provide a device type for your printer. Your development will undergo extensive testing and quality assurance. Once your printer model/device type combination has passed, it will be added to the device type wizard tool. Afterwards your printer becomes visible in the SAP system.

What is the device type wizard?

The device type wizard supports customer in creating an output device in the SAP system. The wizard shows all supported printer model/ device type combinations. For details see SAP Note 1036961 .

I would like to certify my portable printer for usage in SAP NW Mobile scenarios. How do I proceed?

Your companyu00A0produces portable printers operated from mobile computers and youu00A0want to haveu00A0your printer(s) listed in SAP Note 761833 (Delivered Drivers for Peripherals in SAP MI).

Note thatu00A0certification of mobile printers used in SAP NetWeaver Mobile is not within the scope of the SAP Printer Vendor program. Certification of drivers for the Windows Mobile operating system is done by theu00A0correspondingu00A0department at SAP together with the company Abaco. For further information, pleaseu00A0contactu00A0Stefan Wawrzineku00A0( stefan.wawrzinek@sap.com ).</p></div></div></div></div></div>