We have two SAPRouters at customer site, say route1 and route2.
We are mainitaing every detail in route1, whether its making entry in saproutetab file or its hosts file.
*saproutetab file on route1 has entry for route2.
But at SAP market place when we open OSS msg with SAP for any system, it shows our SAPRouter as "route2".
We have added few new systes to our landscapes recently, but we are facing OSS connectivity problem with them, though connections to old systems are working fine.
We have maintained details of new systems in route1 as its for old systems.
SAP is facing the below erro, while connecting to one of the system.
SAProuter 38.10 on 'route2'
hostname 'host_name' unknown
where <host_name>:8153 is the URL address of our system.
My guess is that in their routestring there is no mention of our SAPRouter "route1", could this be a problem?
What could be done to rectify this?
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