0 Replies Latest reply: Jan 17, 2012 1:22 PM by Anja Engelhardt RSS

Updates to NW Java Component Hierarchy in Service Marketplace

Anja Engelhardt
Currently Being Moderated

Dear Forum Members,

 

In SAP Active Global Support, we are underway with a project to simplify the component selection process for our customers. From our analysis of customer feedback and usability studies, we have found that customers have difficulty in navigating through the component hierarchy tree, and as such, often end up choosing incorrect components. We will therefore be reducing the number of NW Java components visible to customers.

 

Goal

Based on an analysis of incoming message volume, 112 components have been selected for hiding because of a lack of usage, or because they could be easily absorbed by other areas or parent components. see the list below which shows the components which will be hidden.

 

Benefit

The reduction of components will assist us in Support as less component granularity leads to swifter and easier dispatching. Secondly, the reduction will pay dividends on the SMP Message Wizard as fewer components being proposed to the customer in the SMP means easier component selection and increased satisfaction.

 

We plan to introduce component hiding from Thursday, the 26th of January 2012.

 

The affected components which will be removed from the SMP Message Wizard list are listed in [this Wiki page|http://wiki.sdn.sap.com/wiki/x/-Ia1Dw].

 

Furthermore, we will use this thread and the mentioned [Wiki page|http://wiki.sdn.sap.com/wiki/x/-Ia1Dw] to inform you, our customers, of any updates to the NW Java component hierarchy as and when we have such details.

 

Please feel free to post any comments or queries related to this topic and we will respond at our earliest convenience.

 

Kind Regards,

SAP NW Java Moderators

Actions