2 Replies Latest reply: Mar 11, 2012 7:50 AM by Manfred Feger RSS

How to read the SLA time from service request in own report

Manfred Feger
Currently Being Moderated



we use the service profile and the response profile to calculate the SLA -Times in service requests (escalation time).


This escalation time is for example 120 Minutes after creation time or 30 Minutes, or 60 Minutes, ...


Now i created a BW report and i have all the timestamps in there. But i do not have this value 120 Minutes?


Is there a CRM function module or a table which will solve my requirement. I need to read this value in minutes with own coding.


thank you.

Kind regards