2 Replies Latest reply: Mar 11, 2012 7:50 AM by Manfred Feger RSS

How to read the SLA time from service request in own report

Manfred Feger
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Hi,

 

we use the service profile and the response profile to calculate the SLA -Times in service requests (escalation time).

 

This escalation time is for example 120 Minutes after creation time or 30 Minutes, or 60 Minutes, ...

 

Now i created a BW report and i have all the timestamps in there. But i do not have this value 120 Minutes?

 

Is there a CRM function module or a table which will solve my requirement. I need to read this value in minutes with own coding.

 

thank you.

Kind regards

 

Manfred

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