The script does not launch for the first account, but after I confirmed the 1st account, I went manually to scripts and then ended the interaction. I typed in another account and then when I confirmed this account, it takes me automatically to the script.
In the Rule Modeler, I have linked business role to my profile.
Condition : Current Event = Confirmed Business Partner
Action : Choose Option: Launch Script with the Script ID = <chosen script>
Check the [Note 1533781 - Launch Script does not work from Rule Policies|https://service.sap.com/sap/support/notes/1533781]
Hope this will help you.
Thanks for the reply. My problem is almost solved.
One more requirememnt is to launch a survey upon clicking the next button in the script.
But I get the following error.
Script cannot continue; confirm business partner first
I have created a script profile and assigned my script ID to the script profile.
Also, I have assigned this script profile to the business role.
Is there any other config to be maintained ? please help me out with your inputs.
it can. In few words you need to transfer the choice from IVR to CRM via CAD. Then create an attribute in IDI context of Repository which will get this information from CAD through some (also created by you) Fact Gathering service. After that you'll be able to create rules in Rule Modeler similar to this:
if zIVRchoice = 'Service' then Launch Script ServiceScript.
if zIVRchoice = 'Claim' then Launch Script ClaimScript
and so on.
PS: by the way, it's better to start new topic if your question has small relation to the topic.
According to the document, all the config seems to be fine. With the same config settings, the survey in a script is working in other system but not in the system which has got the requirement.
Are there any services to be activated in BASIS point of view ?
Thanks in Advance,
it's hard to tell what is wrong in your scenario. Survey in a script works quite well in our system in the same scenario.
The one I can suggest is to check your script and settings according to [best practise building block|http://help.sap.com/bp-crm] C78 CRM Interaction Center. There is an example of the script with a lead survey.
Did the launch of script upon BP confirmation worked in your system. Was the Note 1533781 suggested by Andrei useful to launch the script.
Could you kindly provide an update on this message, as I am on CRM 6.0. When I see the notes correction instruction, it appears to be be applicable to CRM 6.0 as well, as the correction involves loading the component set SRC_ONLY as against loading component SRC.