17 Replies Latest reply: Mar 5, 2012 11:25 PM by Paul Maraijko RSS

Sold-To Party and Reported missing when doing Help - Create Support Message

Brenda Westergren Deimerly
Currently Being Moderated

Sorry, I know this has been asked multiple times, but I'm missing something in the responses.  The responses I am finding either don't seem to apply to my situation, or aren't detailed enough to explain what I'm supposed to be doing.

 

Solution Manager 7.0 EhP1 SAPKITL435.

 

If we try to do a "Help - Create Support Message" from within our production Solution Manager system, the "Reported by" field is correct, but the Sold-To Party is blank.

 

If we try to do a "Help - Create Support Message" from within our non-production Solution Manager system, both the "Reported by" and  Sold-To Party fields are blank.

 

If we try to do a Help - Create Support Message" from another SAP system whose RFC is pointing to our non-production Solution Manager system, both the "Reported by" and  Sold-To Party fields are blank.

 

 

I've looked at IB52, as well as the SPRO activities under "Partner Determination Procedure."  I think a big part of my problem is that they just don'e make sense to me yet, because I can't figure out what I should be changing.

 

For example, IB52 looks to me like it only applies if you want to assign something to the same person all the time.  Am I missing something there, or is that an answer to a different question?

 

I also can't figure out if I need to create something new in "Define Access Sequences," or modify something existing, and, if I modify, to what?

 

Does anyone know where I could find specific instructions for setting this up?

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