0 Replies Latest reply: Feb 22, 2012 12:21 PM by Harshini Gunatilaka RSS

Create messages on Solutions manager system it self.

Harshini Gunatilaka
Currently Being Moderated

Hi ,


On our customer solutions manager system we don't have access to directly log messages via the solutions manager itself, but from the customers ECC (SAP production system)

When we select Help --> Create support message, we get the error "You dont have authorization to create a support message".


Would any one know how this restriction is made where you restrict users from logging messages directly on SM.

Its it a standard role with authorisation. If so please advise the role.


Thank you & regards,


  • Re: Create messages on Solutions manager system it self.
    Dragana Manojlovic
    Currently Being Moderated

    Dear Harshini,


    I dont know if in solution manager additonally a authorization is needed maybe you can ask one colleague by open a ticket under component SV-SMG* . For Service Marketplace your user id must have the authorization object" create sap customer message".


    Best wishes,


    Dragana Manojlovic

    SMP TECH Senior Support Consultant II  | AGS Primary Support | Global Support Center Austria

    SAP Österreich GmbH | Lassallestrasse 7b | A-1021 Vienna | Austria