7 Replies Latest reply: Apr 29, 2012 1:12 AM by Phillip Putzback RSS

My user AD accounts will login to CMC but not the AD account that the server runs with

Phillip Putzback
Currently Being Moderated

Is this normal?

I have a svc_Bosso account created in AD and it runs everything according to the SSO authentication guide used to setup the server. I can use that AD account to login the Web intelligence tools but not the CMC. The account is an admin, and everything else works fine. The error I get it is.

  • Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)


I have a Business_Users group in AD that includes the service account and that is in the list on the CMC Authentication/Windows AD mapped AD member groups.


If I got to users and groups svc_Bosso is in the user list. I I right click and select member OF I see administrators, Domain\Business_Users and everyone.


Any ideas why I can't login to the CMC?