Hi experts,
we have got a CRM 7.0202 System and we want to display the telephonenumber in the Partner-Tab of a ticket as a hyperlink.
We want that the user can click on the telephonenumber and then a BCM call will be started.
Is anybody familiar with that feature? Is this a standard-feature?
Thanks for your help!
Regards,
Tobias
Hi Tobias,
You'll have to change GET_P method for that node. An example of the code you need, is at class CL_CRMCMP_B_BUPADETAILB2B_CN07, at method GET_P_TELEPHONETEL.
Try to check if it helps you a little more.
Kind regards,
Garcia
Hi Bruno,
thanks for your fast response. I have checked your example but it is still not working
I found another example in the same method in class CL_ICCMP_BP_BUPACOMMACCOU_CN01 but it is not working too.
Do i only need to edit the P-Getter-Method?
I have uploaded a screenshot that you can get an idea of what i exactly want...
Regards,
Tobias
Hi Tobias,
Try one more thing. Additionally to the coding part, can you check if you have assigned a CMS_ROLE profile (ex: DEFAULT_IC) to your business role? If not, can you add it and test again?
Kind regards,
Garcia
Hello Bruno,
the problem was, that the CMS Role "CMS_ROLE" wasn assigned to our business role! Now it works fine!
THANKS A LOT!!!