Solution Manager - Charms and service desk

shiv Mishra

May 17, 2012 1:50 PM

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Dear Expert,

i am new in solution manger and my boss is asking to me to implement the charms and service desk and also telling me to provide the training of users about the service desk and charms.

So kindly provide me help .

Regards'

Shiv

Re: Solution Manager - Charms and service desk

Mahesh Kumar M May 17, 2012 5:10 PM (in response to shiv Mishra)

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Hi Shiv Mishra,

I remember when i implemented i have followed following links and it helped me lot to configure.

Hope following links will help you.

Change Request Management

--------------------------

http://scn.sap.com/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario

http://scn.sap.com/people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples

Service Desk

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http://scn.sap.com/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

http://scn.sap.com/docs/DOC-16592

Re: Solution Manager - Charms and service desk

shiv Mishra May 18, 2012 1:24 PM (in response to Mahesh Kumar M)

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Hi Mahesh,

after charms configuration, whatever authorization we can provide of solution manager users. such those users can be use change request management.

Re: Solution Manager - Charms and service desk

Mahesh Kumar M May 18, 2012 1:45 PM (in response to shiv Mishra)

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Hi Shiv,

Following are standard roles provided by sap

SAP_CHANGEMAN_ADMIN	SAP Change Manager Administration Authorization
SAP_CHANGEMAN_DEVELOPER	SAP Change Manager Developer
SAP_CHANGEMAN_OPERATOR	SAP Change Manager IT Operator
SAP_CHANGEMAN_PROJECTASSISTANT	SAP Change Manager Project Assistant
SAP_CHANGEMAN_PROJECTLEAD	SAP Change Manager Project Lead
SAP_CHANGEMGMT_ADMIN
SAP_CHANGEMGMT_CREATE	Role for Change Management Creator
SAP_CHANGEMGMT_DISPLAY	Role for Change Management Display User
SAP_CHANGEMGMT_PROCESS	Role for Change Management Processor

Re: Solution Manager - Charms and service desk

shiv Mishra May 22, 2012 7:57 AM (in response to Mahesh Kumar M)

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Hi Mahesh,

i have done the configuration of charms could you tell me how configure of portal in solman for charms.

Regards Shiv
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Re: Solution Manager - Charms and service desk

Srikishan D May 18, 2012 7:02 AM (in response to shiv Mishra)

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Hi,

Additionally, if you are planning with SolMan 7.1 - check official CHARM Guide:
https://websmp206.sap-ag.de/~sapidb/011000358700001056012011E.PDF

Regards,
Srikishan
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