Segment Builder: error in Graphical Modeler

Jimmy Agarwal

May 23, 2012 8:44 AM

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Hi,

While using graphical modeler for segmentation, we are getting a java related error.

When the user clicks on "Settings" button, the applet that opens is not editable.

And when the user closes the applet, he is not able to use graphical modeler anymore.

He can access other things in the application like Account Management, but not graphical modeler. He has to log out from CRM and then log in again to use that.

The Java exception that occurs on opening the applet has the following line:

java.security.AccessControlException: access denied (java.net.SocketPermission xxxx.xxx.xxx.xxx:xxx connect, resolve)

Java version being used is 1.6.0_24

Can anyone please share if they have any idea about the cause for this and how this can be resolved?

Thanks in advance.

Regards,

Jimmy

Re: Segment Builder: error in Graphical Modeler

Anup Dattaraj Desai May 24, 2012 11:10 AM (in response to Jimmy Agarwal)

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Dear Jimmy,

If your CRM system is on EHP1 (i,e CRM 7.01) then apply manual steps suggested in Note 1720865 .
If its 7.0 or 6.0 then apply Note 1609928.
Hope this helps you.

Best Regards,
Anup
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- Re: Segment Builder: error in Graphical Modeler
  
  Jimmy Agarwal May 25, 2012 11:40 AM (in response to Anup Dattaraj Desai)
  
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  Hi Anup,
  
  Thank you for your suggestion.
  We tried that but it did not resolve the issue.
  The "Settings" applet appears correctly on my machine but on user's machine the problem occurs.
  We are having jre v1.6.19. User is having jre v1.6.24.
  
  Regards,
  Jimmy Agarwal
  
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  - Re: Segment Builder: error in Graphical Modeler
    
    Anup Dattaraj Desai May 26, 2012 4:37 PM (in response to Jimmy Agarwal)
    
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    Hi Jimmy,
    
    If its a case wherein issue occurs due to JRE versions difference then please make sure that the user's machine should have code in Java.policy file. You can refer to more details in Note 697572.
    
    Java.policy file can be found in below two paths:
    
    C:\Program Files\Java\jre6\lib\security
    C:\Program Files (x86)\Java\jre6\lib\security (if Windows 7 OS then update in both paths)
    
    Add these two lines of code before end of flower brackets (parentheses) in Java.policy file:
    
    permission java.io.FilePermission "<<ALL FILES>>", "read, write";
    permission java.awt.AWTPermission "accessClipboard", "read,write";
    
    Hope this helps you.
    
    Best Regards,
    Anup
    
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    - Re: Segment Builder: error in Graphical Modeler
      
      Jimmy Agarwal Jun 8, 2012 1:57 PM (in response to Anup Dattaraj Desai)
      
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      Hi Anup,
      
      Thanks for your suggestion. The SAP note was helpful.
      The issue was resolved by adding the following line to the java.policy file:
      
      permission java.net.SocketPermission "XXX.XX.XX.XX:XXXX", "connect, resolve";
      
      The user was then able to edit the Settings.
      
      Thanks,
      Jimmy
      
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      - Re: Segment Builder: error in Graphical Modeler
        
        Anup Dattaraj Desai Jun 8, 2012 2:26 PM (in response to Jimmy Agarwal)
        
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        Hi Jimmy,
        
        Thanks for the prompt response.
        Kindly request you to close the thread as answered.
        good luck.
        
        Best Regards,
        Anup
        
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