15 Replies Latest reply: Jun 18, 2012 7:48 PM by Alex L. RSS

VAR Service Desk in Solman 7.1 WebUI

Kristoffer Pehrson
Currently Being Moderated


I'm setting up Service desk for use in a VAR setup and I would like the customer’s key users to logon and see their messages that they have created in our solution.

My problem is that I can't restrict the key users from seeing their Incident messages. How can this be done? They are set up as BP “Contact persons” linked to a BP “sold-to”. When I log on with the test key user that I have created I can see all the messages created in the system.

How can I hold the different texts separated between the support personnel and our customer’s key users? I would like to have specific text that I can enter but that is not shown to our customers.