Installing Webi Rich Client (JRE error)

Peter Fu Jul 13, 2012 7:45 PM

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Hi everyone,

Yesterday, I installed SBOP BI Platform 4.0 Clients FP3 - Windows (32B) from Service Marketplace and I have not been able to start the Webi rich client.

I immediately get a "Fatal Error" pop-up with the following message "Can not load JRE library - Press OK to start debugger". Pressing "OK" doesn't seem like it does anything.

I have tried reinstall BI platform FP3 and tried FP2. I have tried various versions of Jave runtime environment (release 6.0 updates 22, 25, and 33) and I still get the same error.

Has anyone else faced this problem and does anyone know of a possible work around?

Thanks for your time!

Cheers,

Peter

Installing Webi Rich Client (JRE error)

Peter Fu Jul 13, 2012 7:53 PM (in response to Peter Fu)

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On a side note, I have been able to use the BI launch paid webi thin client without java related problems.
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- Re: Installing Webi Rich Client (JRE error)
  
  Tauseef Ali Mir Jul 13, 2012 9:20 PM (in response to Peter Fu)
  
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  I think reinstalling Java runtime should fix it.
  
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  - Re: Installing Webi Rich Client (JRE error)
    
    Peter Fu Jul 15, 2012 7:20 PM (in response to Tauseef Ali Mir)
    
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    I have tried reinstalling Java runtime and I have also tried older versions of Java runtime and i still experience the same issue.
    
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Re: Installing Webi Rich Client (JRE error)

HARDIK NIMBARK Jul 15, 2012 1:13 PM (in response to Peter Fu)

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Hi Peter,

Are you facing the issue on all client machines or only specific one ? And did you try installing the client tools on server ? Are you facing the same problem ?
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- Re: Installing Webi Rich Client (JRE error)
  
  Peter Fu Jul 15, 2012 7:22 PM (in response to HARDIK NIMBARK)
  
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  Hi Hardik,
  
  I have tested this on different machines and VMs and I have not been able to replicate the JRE error. It seems to be specific to my local client machine that is experiecing this issue.
  
  Best regards,
  Peter
  
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  - Re: Installing Webi Rich Client (JRE error)
    
    Simone Caneparo Jul 16, 2012 4:07 PM (in response to Peter Fu)
    
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    Hi Peter,
    
    I am afraid there is no easy solution, please check this KB article
    https://service.sap.com/sap/support/notes/1716358
    in this case they had to rebuild the OS...
    If you are familiar with MS ProcessMonitor you may wish to find out what is the component failing to be loaded...
    
    thanks
    
    Simone
    
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    - Re: Installing Webi Rich Client (JRE error)
      
      Peter Fu Jul 16, 2012 5:42 PM (in response to Simone Caneparo)
      
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      Hi Simone,
      
      Thanks for the information.
      
      Now that I think about it, I have been having problems loading some MS office programs where it cites a missing library but powerpoint, excel and word seem to have this automated repair program. It was a reoccuring issue until I completely uninstalled MS office and reinstalled it but the issues came back about a week later.
      
      It's quite possible that the problems I've been experiencing is due to my OS. I'll try to do some tests.
      
      Thanks!
      
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      - Re: Installing Webi Rich Client (JRE error)
        
        Simone Caneparo Jul 16, 2012 7:18 PM (in response to Peter Fu)
        
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        thanks for letting us know, you may also wish to consider the restore functionality of the OS, maybe you have a saved point in which the problem doesn't occur...
        
        thanks!
        
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