Hi,
As per my understanding the BI setup is also performed as a part of the solman_setup wizard.
The basic setup wizard queries for the BI system (which could be on the same system/client as the SolMan) and then the activation tasks are performed.
Is the solman_setup wizard finished successfully?
http://wiki.sdn.sap.com/wiki/display/SMSETUP/Home
Regards,
Srikishan
Yes I did. I also redo the setup (to be sure) but still not working. What is very strange is that I created my own Interactive Report and it works. So why those coming with SolMan did not ?
hi,
you sure you had all steps executed in solman_setup and all are green. have you checked the authorisation of the user in BI RFC,whether that has enough Auth at your bi client/System.
check the notes i mentioned here with corresponding user
Errors And Solutions Related To The Automatic Users Created in Solman_setup SM 7.1
I just thought in another way,found the below, might be you can get some clue from below
http://scn.sap.com/thread/1425672
Please check.
Thanks.
Jansi
For the moment, all users in SolMan (both clients) have full authorizations (sap_all/sap_new). I also already read the thread you mentionned but it doesn't provide any solution. Or at least no solution that work for me :-\
Hi
Have you checked this note:
1. Note 1576693 - Source code corrs: Interactive reporting/IT Performance Rep
It addressed several problems of Interactive reporting.
Do you have a seperate system for BI for you are using Solution Manager system as default?
Have you tried updating BI- Cont to the latest version?
Please let us know if any of this helps.
Otherwise we will have to proceed with logs.
Best Regards
Saurabh
Hi Saurabh,
The note 1576693 has already been implemented on our system but it still does not work. We have 2 clients on the same system. One is dedicated to BI. How can I update the BI content ?
Regards,
Frédéric
Hello Frédéric
Here you can find the BI Content.
SAP Technology Components-->SAP SOLUTION MANAGER-->SAP SOLUTION MANAGER 7.1-->Entry by Component-->BI Content
Please update the BI Content to the latest:
1.SAPK-70603INBICONT
2.SAPK-71003INSTBCO
Please check if this helps.
Best Regards
Saurabh
Fujitsu Consulting India-FCI
Following BI Content are installed on the system:
- SAPK-70604INBICONT
- SAPK-71003INSTBCO
So the problem seams not to come from here :-\
Hi
Please check this Note:
Note 1558756 - Solution Manager 7.1 - BI Monitoring: Prerequisites
Best Regards
Saurabh
Fujitsu Consulting India-FCI
Hi,
I followed pre-requisites of the note but the problem is still there :-\
Hi Frédéric, have you found a solution to your problem? We are facing the same issue.
Thanks in advance.
Hi Angel,
unfortunately not for the moment: But I raised a call to SAP. So when I get some news, I will post them here as well.
On the other hand, I'm installing a new SolMan 7.1 SP5 for a customer where I will have also to configure ITSM. It will be a good comparison point.
Regards,
Frederic
Hi Angel,
I found that I had to apply oss note 1069281 and create a "dumy" logica system CRMBWDEST pointing to my BI client to make the error message BI Destination '' not reachable.
But now, I still have the same issue but with a my rfc namely set: BI Destination 'ITSM100ALE' not reachable.
So the feedback is only half good ^_^
So final answer:
If you have the message BI destination '' can not be reach, ensure that you have declared in BD54 a logical system CRMBWDEST and in BD97, assigned a bapi call rfc from solman system to CRMBWDEST.
If you get the message BI destination '<your CRMBWDEST rfc>' can not be reach, check table RSPOR_T_PORTAL. If the table is empty, it means that you are trying to call a report 7.x that requires a BI 7.x and a SAP Portal.
As I don't have any portal installed, it means that I can not use standard reports given by SAP o_O"
The mandatory Portal system to use standard ITSM reports given by SAP is unfortunately not mentionned in the configuration guide otherwise, I wouldn't have spent so much time to find the solution.
Information taken from SAP when looking for help (F1) on field BI Report type in SPRO -> CRM -> CRM Analytics -> Display SAP NetWeaver BW Reports then double click on any of the available reports starting with 0SRQ_
Report types with extension 7.x need a BI 7.0 system that is connected to a properly set-up SAP NetWeaver Portal. For more information, see the BI 7.0 documentation in the SAP Library.
Hi Frédéric
So for now u cannot use ITSM - interactive reporting with standard reports?
OR did you solved this?
Regards Dan
Hi Daniyar,
If you don't implement a SAP Portal, you cannot use the standard ITSM reports for Incident and Change Management (the ones from pur CRM are working).
We solved the issue by recreating the reports we needed o_O"
Regards,
Frederic.
Hi Frederic,
Yes i don't have it 
But i can't create own reports... can you help me.
Tcode /n/crmbw/config_wizard is showing all green with only 3 yellow messages. Zero red.
But when im putting direct link into Bus. Role i can't see it in web ui...but i can see Dashboards and Reports - work center.
Created thread for that http://scn.sap.com/thread/3221614
Kinda confused O_o...
Regards Dan
Actually, once you made the complete configuration (meaning tcode /crmbw/config_wizard show all green), you just have to assign the workcenter REPORT_SCH to the navigation profile specified in your business role.
To add the work center to your navigation bar profile:
SPRO -> Customer Relationship Management -> UI Framework -> Technical Role Definition -> Define Navigation Bar Profile
Select the correct navigation bar profile then in the menu tree, choose Assign Wor centers to navigation bar profile and add a new entry "REPORT_SCH"
A new enty in the menu in the crm web ui should appears named "Manage Reports" on the screen you have a search box to find all reports and manage them (create, edit or delete).
Regards,
Frederic.
Hi Frederic!!!
Added this work center, search always show 0 reports.... and also i don't have buttons create there or any of them....
Please can you answer in my thread? then i can reward you and close my question http://scn.sap.com/thread/3221614
Thank you
Dan
Go in transaction ORDYWB and in the menu, navigate to Goto -> BI Content Activation Workbench. Then select business category 03 and activate /CRMBW/INTERACTIVE_REPORTING.
Select:
Then activate (it takes a while) and it should be fine. Otherwise, please, add screenshots of the BI Content Activation Workbench, result of /CRMBW/CONFIG_WIZARD and errors.
Regards,
Frederic.
Hi thanks for reply.
Activation finished but no changes in web ui ....
second part
Activation of BI
log
OPOC_BW do i need activate this too ?
Don't need to activate OPOC_BW. Did you create the destination CRMBWDEST pointing to your SolMan client in BD97 ?
Can you add a print screen of the crm web ui once you selected the item "Manage Report" in the menu ?
Yes i did all u've mentioned in this thread BD97 and BD54
pic.BD97
CRM web ui Manage Report pic
Hi Daniyar,
sorry for the delay. For me it appears that you have authorization problems. I have exactly the same screen than you plus option to create, edit, delete reports.
check on this side. I think it exist a profile for ITSM reporting and dashboard. Try to activate it and assign it to users.
Regards,
Frederic
Hi Frederic!
I have sap_all on my user.
found some info :
This might be because of the user assignment. I assume you are using aleremote user to connect to BI. If you assign aleremote to different roles some data might show up.
aleremote
in my syst this user have following roles:
SAP_BC_USR_CUA_CLIENT
SAP_BC_USR_CUA_SETUP_CLIENT
Z_RFC
what about yours?
Regards Dan
Hi Daniyar,
sorry for delay I was a bit busy this week with an solman implementation :d
Well we are using a trusted connection between SolMan and BI clients but ALEREMOTE on our systems has the same roles than your plus:
Also, our users exists in both system with following roles:
Regards,
Frederic
I have a requirement , i need to control the Change request processing . Example : The Change Request is first Approved by Business Owner . Once Approved by Business Owner it is then Approved by Change Manager. The Requirement is if Business Owner approves the request instead of Change Manager it Gives Message that he is no authorized as we are controlling by B_USERSTAT. But in the actions the Options of Approve Change Request and Reject Change Request is not available for change manager to Approve it. My Requirement is to check the authorization and raise error message if Business Owner tries to approve the request for which he is not authorized. Please suggest BADI / Exit and which fields / structure to check for authrorization of business owner. Appreciare your help. Thanks Mahesh
Hi Mahesh,
you don't need to make any development to do what you want. Just create an approval procedure with at least 2 steps, create a new partner type "Business approver" and create an access sequence to determine it automatically based on your organizational model. If needed, create also a particular access sequence to determine the change manager. Finally by adjusting the authorization roles, you can say for example that change manager can only approve the step 2 of the approval procedure and business manager only the step 1. In this case, if someone try to approve a step forwhich his is not allowed to, then he will get an error message.
Frederic.
Hi Frederic,
Thanks for reply. It is already configured .But by mistake if user who is not authorised to perform the activity tries to appove or reject than he gets error message.
But
When you click on Actions 
There are no actions in the worklist . and the authorized User cannot approve as NO actions in the worklist.
This seems to be an issue due to missing authorizations. I didn't manage such granularity yet but check the roles of change manager. And add into it your object type for change request (assuming you did a copy of SMCR). Also, check somewhere in the role, there is a combination saying that object should have a particular status to be allowed to approved step 1.
You have to find here to correct mix.
