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Moderator Message This started as a discussion of "How to close a question which is not answered". It has since then widened into a discussion on how to improve the forum". Please take the time to read through the thread before adding your own comments.
As per the rules in SDN forums we are allowed to have just 10 open questions at any point in time.
Suppose i have a question which has not been answered sufficiently and I want to close it so that i can raise another question.
Is there any way to do this other than using the "Answered" link.
I mean my question is not answered, so it doesn't make sense to mark it as answered and confuse the other SDN users.
Edited by: Matt on Apr 21, 2010 9:23 AM - changed subject
Edited by: Matt on Apr 22, 2010 7:09 AM - added mode message, changed subject
Yes and No.
Yes, because it can be done.
No, because it should not be done
Edited by: Marilyn Pratt on Jun 18, 2010 1:06 AM - consolidated MZ's post to bump up TOC from Mylene
As a matter of fact SDN does insist that. So please keep replying on your threads as "not answered" so that more people see it and reply to them.
Just in case of urgencies, close one least priority (unreplied) thread of yours and post a new one.
PS - If I were in your place, I would -
1. Cultivate a habit of closing the threads as and when they were answered - not procrastinating it.
2. Before posting, Search thoroughly in SDN for the same kind of queries, if answered earlier. (This relates to your recent query of "your company name not being in the top contributors' list")
Edited by: Zubin Shah on Apr 16, 2010 1:46 PM
If you've a question that's two months old and still not answered, then there's a few possibilities.
1. No one has an answer
2. There is no answer
3. No one wants to answer
4. The question was missed by the people who know the answer
Only in case 4, will you have a hope. The trick there is to answer the question yourself to bump it to the top - but try to rephrase the question or add more information, in case 1-3 were the real cause. If you still don't get an answer, then point 1-3 apply. At that point, mark the question as answered, but don't leave a comment. The field isn't obligatory. Your question remains where it is - 50 pages from the top of the list - so no newbies get confused.
In the absence of a "close without being marked answered" button, it's the best I can suggest.
The system was brought in to prevent people spamming the forums with 40 seperate interview questions, and to encourage people to follow up on questions they've asked. It's also useful for moderators, as we can lock an unanswered question, and if you've got ten locked unanswered questions, you have to send a note to sapnetwork at sap.com to get it sorted out...
I can understand your frustration, but it does help keep the forums tidier.
> So please keep replying on your threads as "not answered" so that more people see it and reply to them.
This must be treated with causion, respect for the others in the forum and patience.
Some people "pimp" their posts every 10 minutes to keep it at the top, which is not a scalable solution for everyone to do the same.
I would rather say that if no once has answered within a day or 2, then provide more information about what you have found out in the meantime about a possible solution.
Thanks for your elaborate reply.
Its nice to know that a lot of thought has been put into deciding whether to enable this feature or not.
The interview example really drove a point - Some people just can't help spamming.
I am now convinced why the "close and mark the post unanswered" is not enabled.
Here's to all the moderators who keep the forums clean and keep sdn as good as it is today.
Ever since the 10 open questions only feature was brought-in there has been a huge public demand for a closed but not resolved option. But it has so far not seen the light of the day (I really wonder whats the difficulty in adding one more option in the thread closing category. And if difficulty is not the issue, then what is? Why is there no official comment from the SCN/Jive team regarding some of these suggestions? ).
Same is the case with SCN search, which to say the least, is pathetic. I guess Im not the only one losing patience waiting for these features to be enabled/improved. For the time-being I just keep reporting every basic question in ABAP General to cut down on the noise and make the search marginally
Edited by: kishan P. Added little more rant.
And wouldn't it be nice to be able to search for questions that were marked as resolved - and know that they really were, rather than just closed so the poster could ask another 10 questions without searching the forums first... Maybe the search that the aformentioned and much derided SCN user neglected to do before posting the same question again would then be a little more helpful - and they might not just post again? (I can live in hope no?)
Thanks a lot for the reply, it's good to see that even the not-so-polite rant postings are taken serious and get attention. I think that most of us truly appreciate the platform SAP is providing, but we're a bit tired with some of the application features/limitations. So I hope nobody takes offense when we're venting a bit...
Waiting for more input here.
I neither understand the <em>more input</em> (for what and by whom) nor the <em>here</em> (this thread or this forum). The missing functionality for dealing with unanswered questions seems obvious enough. At least that should be one topic that everybody agrees on. I suspect that the same applies to the rather poor <em>search capabilities</em>. Though as we can see in the forums, lots of people apparently seem to prefer to quickly shoot some questions instead of wasting their time with any research...
Continue to convince us please.
Is that a polite way of saying <em>keep on whining</em>? If yes, then no problem, I think we all need to do that from time to time...
If the feedback from the community is truly important, I'd say that there should be a public system for posting bugs/feature requests on which people could vote. This should be prominently placed in the forums and would allow easier feedback. The voting feature could be used to possibly limit the bugs/requested features to look at (e.g. top ten list) and then be classified by SAP based on implementation effort (with the usual disclaimer that no feature might ever be implemented just because it's wanted). Needless to say that it should be easy to search for already existing requests, but in general I'd assume that fairly soon there would be more voting (on top requests) than posting new ones...
To channel requests and avoid too many silly postings in this bug/feature tool one could imagine using earned <em>forum points</em> possibly as a currency for putting a value to the requests (i.e. I could vote to say if feature A gets implemented I'd pay it with N forum points, which are deducted from my account once the feature is present). I'm not sure if that is a good idea, but at least it might ensure that people who truly care about the platform enter their comments. At least it seems that often systems, which implement some artificial monetary system and try to optimize on cost, yield very good results...
Harald, you have my full support. I have been thinking about these things for a while but didn´t find courage to write a blog or something about that because we all understand that is not easy for both sides (remember the "politics", remember this is a commercial products support site etc.). All of the mentioned could be found in some of my personal emails but didn´t want to start a public struggle about it.