1 2 3 4 17 Previous Next 251 Replies Latest reply: Jun 24, 2011 7:22 AM by Julius von dem Bussche Go to original post RSS
  • 15. Re: How to close a question which is not answered
    Mylene Euridice Dorias
    Currently Being Moderated

    Thank you, Harald. My sentiments exactly.

     

    As for waiting for new features: Olivier, do you still remember your wish for a 'Kill-List' ?

     

    >

    Marilyn Pratt wrote:

     

    > I've heard a rumor there is a community member evolving something like that.  You might want to watch for some browser extension thingy that is community generated.  But I say too much...

     

    [March 25th, 2008|Re: "Kill List" suggestion;.

     

    I'm watching ...

  • 16. Re: How to close a question which is not answered
    Mazin Mahmood
    Currently Being Moderated

    Hi Mylene,

     

    I think that something of the sort could already be in SDN. But, I am not sure how much has been incorporated so far.

     

    Just this morning when i tried to post, I got a few messages like

     

    > We are sorry but your message can not be posted since you have included an email address.

    > Please remove the email address and re-post.

    and

     

    >We are sorry but your message can not be posted since you have used forbidden words/phrases,  such as requesting for points, emails etc.

    >Please edit your post according to the forum guidelines and re-post.

     

    Not that i was really trying to post emails or forbidden words/phrases (Wink, Wink)

     

    Hmmmmm............ Just wondering if steps are indeed being taken in the right direction.

     

    Cheers,

    Mz

     

    Edited by: Rob Burbank on Apr 20, 2010 2:29 PM

  • 17. Re: How to close a question which is not answered
    Otto Gold
    Currently Being Moderated

    Mylène, that is a good point!! I would really apprecite such thing. But the problem is "somebody" thinks that only a small group of members would use such thing. By the way... would be interesting for the SDN team to check the people who appear on the ignores list of the members. Regards Otto

     

  • 18. Re: How to close a question which is not answered
    Marilyn Pratt
    Currently Being Moderated

    Offense?  Au contraire.  Valid, candid feedback is welcomed. 

    To answer the question of where.  For the time being here in the suggestion forums, and yes, the idea of a public system  to discuss feature/function is one our team advocates.  Harald and Otto, as an interim solution to an idea platform with voting capabilities, I can turn on polls in this forum.  If you formulate the questions and list them here I can create a poll. 

    For whom - community members - for what- your ideas of how to close a question.

    For the record, it was community input, lobby, critical mass of requests that brought about the close in the first place.  Hope some of the moderators will weigh in.

    Would also hope see to it that our solution team takes a look at this thread.

    A bit more patience.

  • 19. Re: How to close a question which is not answered
    Chris Paine
    Currently Being Moderated

    Dear Mods...

     

    Could I suggest the possibility of a new sticky? In much the same way in the Web Dynpro forums (both Java and ABAP) we have stickies for wishlists of future UI developments, a sticky in this forum for people to post their desires for future Forum developments/enhancements would seem to make sense.

     

    It would also mean that we'd not loose previous suggestions posted.

     

    I remember posting a request/suggestion for some sort of status indicator to be attached to the lists of forum messages - to indicate if the poster was someone who also responded to other's message or was just a leech - I think there was some debate about the idea, but nothing really happened - and now the thread is long lost in the annals of the past.

     

    A sticky would help us gather all these requests - and comments about them together in a way that could mean less duplication, and an easier way to publise and generate debate on these topics.

     

    And much as Otto et al are very pro-active in suggesting and debating these points, having the process/ideas open for input by the general community as a whole would be a nice thing! (in my opnion anyway).

     

    And as much as this thread does contain very valuable debate/info - the title doesn't really reflect the content that is being discussed anymore!

     

    Cheers,

     

    Chris

  • 20. Re: How to close a question which is not answered
    kishan P
    Currently Being Moderated

    Having Polls here are a great idea to guage Forum user's ideas/suggestions/comments. I feel there should be a more pro-active role by SAP in attending to these issues/suggestions. I know you (and a few others) do your best for the forums, but I cant say the same about SAP.

     

    pk

     

    PS: To have a new Poll I guess you need to remove the current Poll: Decide about the next forum UI & Structure - which is being polled for the last one year!

  • 22. Re: How to close a question which is not answered
    Matthew Billingham
    Currently Being Moderated

    I fully back the drive to improve the quality of the forum "experience". One quick win would be a FAQ dumping forum (I'm sure someone can come up with a polite name), where frequently asked questions can be dumped.  This requires no software change, but would enable moderators to quickly combat the hundred of FAQs asked each week.

     

    For software changes -

     

    1. I'd like to see the above implemented as a "one click" option from the moderators view, and the admin consol.

    2. Fully formatted longer posts.

    3. A closed but not resolved status.

     

    For 3, I think it is useful to allow on 10 open questions. But for this to work the members need to be able to switch from closed to opened.

     

    matt

  • 24. Re: How to close a question which is not answered
    Otto Gold
    Currently Being Moderated

    And much as Otto et al are very pro-active in suggesting and debating these points, having the process/ideas open for input by the general community as a whole would be a nice thing! (in my opnion anyway).

    Would be both honour and pleasure for me (or anybody else chosen to run such thing. But I wonder. How can we run such thing? I was ready to create a page outside SDN, but that would be crazy... to ask SAP to change SDN through an external site. So can anybody suggest something "more formal" than a thread but still open etc.?

    What I would love to have here (please don´t make me write a blog about next thing I would like to have here:))) would be the standard forum for this purpose, but with the option to vote for every thread! One poll is useless, we can start with one, finish it, get the result, pass it to the SAP guys, ask them to implement it (or better to say consider it?) and next what? No poll for next few month when we will wait for the wish to come true? Or start a new poll without any output of the first one? (I mean any real thing, of course there would be an "output").

    If you can vote for a thread, if you can comment it, then that is a kind of a wish-zilla I am asking for for some time. Everybody can add his idea, it can be moderated, really cool would be a tool to display the list of names who were for or against an idea so somebody (me to ask about the details, SAP to ask if the guy is serious etc.).

    I would thank very much to anybody, who would suggest any mechanism existing by now on SDN we could use for this one, because I cannot find one. Polls are not enough. Reviewing the content (give five start here) would not work here either. Maybe if people could use their SDN points to "pay" for the new features? That would be a measure. Well, I am looking forward to the day SAP will start that "SDN points as virtual money" thing as mentioned above, but this could be a good start. I think the points can be used in many ways. For example people could give their points to the guy they think would be a good mentor/ moderator/ any other useful status that can help community. I would give my points to support a guy I belive in.

    But, back to the topic. Maybe if we could have a poll for each thread in this dedicated forum? There are so many strategies. Everyone of us has his own ideas and will not be easy to find a compromise but I hope, I wish we can change something here for a brighter future of the Community.

    Regards Otto

     

  • 25. Re: How to close a question which is not answered - and other improvements...
    Otto Gold
    Currently Being Moderated

    One more idea... we can create a sticky for this topic. Anybody with a new idea (not mentioned by anybody else yet) could create a new thread, add it to the sticky and describe the idea and some variants of the solution in the first post. Next people can start talking about that and the author of the thread could "moderate" his thread.

    How he or she would do that: can ask question, can discuss with other people and especially:

    an author, after reading and considering all the ideas, can use Edit button to improve the original idea

    This way we would:

    - have a "dedicated forum" = the sticky

    - everybody can work on his/ her ideas

    - anybody can participate

    - we could create polls for the best ideas suggested what we could measure:

    a) the level of the maturity - one can estimate if the thread is worth considering by the community as a final suggestion

    b) the number of the members discussing the suggested (number of posts, level of agreement etc.)

    c) number of views of the thread

    d) any other suggestions?

    We could start immediately, what do you people think about it? Otto

  • 26. Re: How to close a question which is not answered - and other improvements...
    Rob Burbank
    Currently Being Moderated

    My thoughts on the matter at hand:

     

    Giving posters the opportunity to mark a question as u201Csolvedu201D when it really isnu2019t and allowing only ten open threads at a time was done for two reasons:

     

    1)     It forces people to revisit their old posts and u201Cdou201D something with them. Quite often, we would have a question with many good or many contradictory responses, but the OP would not give any response to indicate which ideas did or did not help.

    2)     I believe the idea was to encourage posters to show which ideas helped by assigning points.

     

    But this did have some negative consequences:

     

    The posters who didnu2019t care before still donu2019t care after the changes. When they reach the ten post limit, they will simply go through some of their old posts and mark them as solved without either providing meaningful feedback or assigning points to answers that helped. Quite often, rather than meaningful feedback, the original poster will add a meaningless comment like u201Csolvedu201D or u201Casdu201D or u201C.u201D If you follow my comments to these posts, you know how I feel about it. (It brings old posts to the top of the forum list and pushes current, relevant questions down.)

     

    So from this standpoint, the current system doesnu2019t work at all and is worse than before. But what to do?  Scrapping the current system will leave the problems described above.

     

    I think we need to change the way posts are marked as resolved. Now the text for this option says u201CMark as answeredu201D. Change this to u201CMark as no suitable answer foundu201D or something like that. Change the icon that appears beside it to something that indicates this. But give the moderators the opportunity to remove this and ask for an explanation if it appears that suitable answers were given. This would be more work for the moderators, but the community could help out if a new category were added to the abuse button.

     

    Threads could still be resolved by assigning full points to an answer u2013 no change needed there.

     

    Rob

  • 27. Re: How to close a question which is not answered - and other improvements...
    Thomas Zloch
    Currently Being Moderated

    Summary of my thoughts regarding closing threads (a lot has been mentioned in this thread already):

     

    - introduce "not answered" status in addition to the existing "answered" status

    - "answered" threads are found by the search, "not answered" ones are not found (just like deleted or locked ones)

    - moderators in their SME role can set the appropriate status if required

    - remove the comment box when status "answered" or "not answered" is being set, OP can make another "normal" post to their thread if required

    - keep the limit of ten open threads before new ones can be unleashed (in my very personal opinion three would be more than sufficient...)

     

    Regarding the polls, worth a try, maybe the old "more abuse categories" and "negative points for dangerous replies" initiatives will have a second or third chance this way...

     

    Thomas

  • 28. Re: How to close a question which is not answered - and other improvements...
    Matthew Billingham
    Currently Being Moderated

    I want to be able to search open threads - it helps with moderating, to find offending words and phrases. Maybe unanswered closed questions could be simply archived (deleted)?

  • 29. Re: How to close a question which is not answered - and other improvements...
    Chris Paine
    Currently Being Moderated

    Controversially - I'd quite like to still be able to search threads that have been closed as "unanswered".

     

    Having just gone through a bit of housekeeping myself - some of the thread's I've had open for a long time, which were not resolved, still had some useful bits of information and suggestions in them. It would possibly be useful when searching to find that someone else had the same problem, and look at what they tried to resolve it.

     

    I would like, however, to have this as an option to search for these types of thread - with the default search being those threads that had actually been marked as answered or not yet closed.

     

    Within that subset of threads that are marked as answered I'd also like to be able to filter by those which are marked as having an answer which is a solution - and those which are not. - This would be particularly useful because of the huge number of current threads which are currently marked as answered - but have not provided a solution.

     

    Finally - thanks for making this thread a sticky and renaming it! I hope there is much constructive feedback.

     

    Chris

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