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  • 150. Re: Suggestions for forum improvements
    Otto Gold
    Currently Being Moderated

    Perhaps (keeping somewhat more to the thread topic) the forum engine could automatically inspect links and depending on where there were linking to provide an icon - a little SAP blog icon, a little SAP forum icon, an SAP article icon, an external link icon...?

    I would love to see such functionality for the links.

     

    Together with my ideas about links from this thread:

    The degradation of SDN

    The interaction should be around the content and not with the tools.

    My idea (start with the simple things because they mostly help the most):

    (just an example of tiny details that could help imo): In nearly every thread a hyperlink is used/ provided. Would be cool if the page/ the engine understand that it is a link and let me vote for the relevance. The everytime I would read a thread which is not mine, I would see if the links (to other threads, SAP help and many more sources) is relevant or not - if the link helped the guy who was reading the thread before me.

     

    The interaction should be around the content and not with the tools.

    Another example for the same: Understand that most of the "knowledge" here, can be created by only linking/ sequencing some threads together. Would be cool to be able to navigate from thread to thread using bidirectional links (this page is referenced from these threads: t1, t2, t3 etc). This way the search will be much easier and "relevant". This way it will be easy to understand which threads is being referenced again and again (then it is very important) and which people get points for only repeating the content provided by others.

    Regards Otto

  • 151. Re: Suggestions for forum improvements
    Marilyn Pratt
    Currently Being Moderated

    Of course you could upload the wiki content.  You can now as a user (or at least put it in a staging area).  And you would be able to inside of a wiki space here.   I was thinking of making our own wikispace here  open and unrestricted to any logged on user, much like the forum spaces are at the moment or your ability to post a blog yourself once you are autonomous.

    But if I understand Kuhan he is saying we would need to sign additional terms of use when the ideas are migrated to Idea Place and that would be per idea creator, I suppose, inside of the Idea Place environment.  Here on SCN no additional TOU.

  • 152. Re: Suggestions for forum improvements
    Jelena Perfiljeva
    Currently Being Moderated

    Greetings from the Coffee Corner forum! Per Chris Paine's suggestion, I'm quoting my reply to a thread there regarding the SCN degradation:

     

    While I'm all warmed up on this - just have to say that personally I think that from the functionality / visual appeal / ease of use, etc. the SDN forum is in the Top 10 worst, right behind MSDN (which has a different kind of problem being totally bloated and overrun by bells and whistles).

     

    I frequently visit 3 other forums that are run by small groups of individuals and seem to be using the same or similar PHP engine. And I do like their simple look and intuitive interface much better.

     

    It's understandeable that, just due to the information volume, the technical solution for SDN might not be as easy. But, considering the amount of maintenance issues in the past couple of years and slow and lukewarm response to the users' suggestions, I think "Jive Software" should be fired.

     

    Excellent thread, I'm trying to gather my thoughts and will post later.

     

    Meanwhile, dear Moderators, would it be possible to move the terrific ToC by Mylène Dorias to the top of this thread? Asking everyone to read through 7 pages (and growing) to find if their idea has already been mentioned is unproductive and simply cruel.

     

  • 153. Re: Suggestions for forum improvements
    Kuhan Milroy
    Currently Being Moderated

     

    Didn't we all have to sign some sort of disclaimer that everything we put into the forums we gave up rights to when we signed up for an SCN account?

     

    So perhaps I couldn't upload the Wiki content - but Marilyn as part of SAP could?

     

    bah -it's all too much legalese for me - and it's past 5pm - I'm offski..

     

     

    Section 8 of the SCN TOU refers to the right to redistribute submitted "content". Ideas that may contain intellectual property for the purpose of putting in an SAP software product that SAP sells for money, requires an extra clause.

     

    The additional term is pretty common in the industry. the intention would be to remove this additional TOU and get these terms rolled into the SCN TOU post Idea Place pilot.

     

    Kuhan

  • 154. Re: Suggestions for forum improvements
    Marilyn Pratt
    Currently Being Moderated

    Hi Jelena,

    I've taken the liberty to replicate Mylene's table of contents to the beginning of the thread as you requested.

    MZ and PK excuse my bumping your contents down but it does make sense to start with the TOC.

    Suggestions for forum improvements

  • 155. Re: Suggestions for forum improvements
    Harald Boeing
    Currently Being Moderated

    @Marylin, thanks a lot for moving Mylène's summary to the top, but can you please use her latest summary found here: Re: Suggestions for forum improvements.

     

    @WhomeverThisIsOfInterest: And just because some seem to be missing the feature for linking to messages instead of whole threads: I used the tag Re: Suggestions for forum improvements to produce the link above (which is also shown in the Further Markup Possibilities help when posting a message). It would really be nice though, if the application would assist us in creating those references... (right now I'm copying whole links and then delete everything but the message ID)

     

  • 156. Re: Suggestions for forum improvements
    Otto Gold
    Currently Being Moderated

    It would really be nice though, if the application would assist us in creating those references... (right now I'm copying whole links and then delete everything but the message ID)

    Such tiny usability feature would take me like ten minutes to implement on any of my websites: Please place a button, next to the abuse one, which will provide the complete link to the single message, dear SDN team. Thank you, Otto

  • 157. Re: Suggestions for forum improvements
    Marilyn Pratt
    Currently Being Moderated

    @Harold

    Copied the latest version

  • 158. Re: Suggestions for forum improvements
    Jelena Perfiljeva
    Currently Being Moderated

    As promised, here is my wish/complaint/suggestion list:

     

    1) Search seems to be one of the major u201Cpain pointsu201D so far. Quite frankly, I stopped using SDN search a while ago and here is why. For example, try entering u201Cidea placeu201D in the Search box on the front page. The relevance seem to be way off, comparing with the search for u201Cidea place site:sdn.sap.comu201D on Google, for example. Next, try narrowing the search down to Blogs. Why does every entry start with u201CSAP Network Blogu201D now? But thatu2019s not all u2013 now try going back to your previous results. If you click browseru2019s u2018Backu2019 button, it will take you to the front page. Who designed this?

     

    2) I absolutely agree with idea of using Reputation. It works well on many forums (e.g. slickdeals.net) and anyone can add either positive or negative u201Crepu201D. This would help to better recognize the value of contribution, I believe. For example, sometimes I see an excellent reply by someone on an older post and Iu2019d like to give u201Cthumbs upu201D to the user. But I canu2019t assign p-o-i-n-t-s on someone elseu2019s post and even if I reply with u201Cthank youu201D, the post is most likely not being watched anymore. Moreover, itu2019s possible that miserly OP hasnu2019t even assigned any p-o-i-n-t-s for that (I do get that sometime u2013 u201Cthanksu201D but no p-o-i-n-t-s, not that Iu2019m complaining but still). There are some drawbacks but this system has worked successfully on many forums for years (there is even a word u201Creppedu201D = added to reputation).

     

    3) Newbie posts could be dealt with similar to the spam emails. When reported to moderator, the message would be moved to a u201Cspamu201D forum and permanently deleted from there after N days. If anyone wants to search the u201Cspamu201D forum u2013 here you go. Naturally, the users would get warned and u201Cguestifiedu201D after too many u201Cspamu201D posts (thatu2019s what they are, actually).

     

    4) Reasons for u201Creport abuseu201D button MUST be changed. I think the reasons should be along these lines:

    - Wrong forum

    - Did not use search/did not read documentation

    - Generic/Interview/Do-my-job question (i.e. useless for SDN community)

    - Something to do with copyright

    - Offensive post

    - Other

     

    5) Markup language could be at least partially replaced by the buttons in editor. There is a lot of space on the toolbar, why not use it? I personally donu2019t care about learning almost another programming language, yet its description occupies a large chunk of the screen. (See also this [post|Re: You think the new markups are a good idea?])

     

    6) The whole last page of the thread being replied to should be displayed below the message editor. Currently only one post is displayed and, on top of that, I have to scroll to it because of the above mentioned markup u201Cdocumentationu201D.

     

    7) This might be a bit bigger project, but I think the forums could use a reorganization. Ideally, the users should be able to u201Croll upu201D or hide the areas they donu2019t care about. For example, I mostly visit SD and ABAP forums. SD is buried in the middle of other modules and ABAP is also not easy to find anymore. Also the u201Cgeneral discussionsu201D should be either at the very top or very bottom IMHO.

     

    8) ...and we should be able to use any words, except profanity, in General Discussion forum. Why do I need to spell "p-o-i-n-t-s" like I'm selling Viagra or something?

     

    Edited by: Jelena Perfiljeva on Jun 21, 2010 5:01 PM

  • 159. Re: Suggestions for forum improvements
    Otto Gold
    Currently Being Moderated

    8 wishes = 8 years

  • 160. Re: Suggestions for forum improvements
    Chris Paine
    Currently Being Moderated

    Has the issue with extra long posts rendering as just a big mass of unformatted text been resolved? I've recently seen some posts that last week had long sections of code compressed into a mess, suddenly appearing as reasonably formatted? Eg Passing Data to Webdynpro from normal module pool screen

     

    Surely if one of our wishes had been realised, someone would tell us? Or were they saving it for the SAP Inside Track on Friday...

     

    I really hope that it is either: I am confused (more than normal) and some kind mod has fixed the layout of those posts - or it has been fixed and we are still trialing the fix (given the recent issues I can believe this). Please, please do not try to make a publicity stunt out of it. Just be upfront and as transparent as possible and let us know!

     

    And if it is fixed!

     

    THANK YOU

     

    Chris

  • 161. Re: Suggestions for forum improvements
    Harald Boeing
    Currently Being Moderated

    Chris wrote:

    Just be upfront and as transparent as possible and let us know!

    Excellent point and in my experience an important ingredient for keeping users happy. Beats me why we have ad pictures in the forums but are not informed about updates or possible problems. But maybe they just forgot about an existing feature described in the [SCN Forums Guide|http://wiki.sdn.sap.com/wiki/display/SCNGUIDE/Forums] :

    Announcements: If case of a planned downtime, service outage or other important message, a corresponding announcement will appear in a special box under the "search" box.

     

    Cheers, harald

     

    p.s.: I think I've worked too long in projects asking for silly documentation and that's why the following thought came to my mind: Apart from our long wish list, I think a good starting point for changes would be a rewrite of the <a href="http://wiki.sdn.sap.com/wiki/display/HOME/Rules%20of%20Engagement" target="_blank">forum rules of engagement</a>. Some changes I'd like to see:

    <ul style="list-style:circle!important">

    <li>Short summary at the top</li>

    <li>Provide an explanation what the intended use/goal of the forums is (ideally also banning any trivial questions)</li>

    <li>Clearly indicate that forums rules are rules and point out consequences for violations (message deletion, user deletion, taking away points awarded for "non-compliant" questions, etc.)</li>

    <li>Remove polite wording where it adds to confusion (e.g. do not cross post is much better than saying please do not cross post, which merely discourages such practice).</li>

    <li>Ensure that all common forum rules are listed (to avoid duplication in sticky postings in each individual forum)</li>

    </ul>

    Ideally report abuse categories would reflect those rules...

  • 162. Re: Suggestions for forum improvements
    Harald Boeing
    Currently Being Moderated

    It probably has been said and discussed already, but I couldn't find it...

     

    If people report abuse it seems that in some cases the message is deleted (I guess by a moderator), but any existing replies to the original message seem to remain. I find this rather confusing and would prefer a complete delete to keep the forums clean (especially if a message is worthwhile deleting it seems that probably nobody should have answered it).

     

    And just as a side note I must admit that the report abuse process is still not clear to me: I'm assuming that if I'd report abuse and the recipient of my complaint disagrees I'd get some feedback (so I stop doing this). Also, I prefer using the report abuse feature for really silly questions, instead of posting some general [RTFM|http://en.wikipedia.org/wiki/Rtfm] answer. I'd appreciate a short comment if I'm off here (or some pointer where the usage is described in more detail)...

  • 163. Re: Suggestions for forum improvements
    Chris Paine
    Currently Being Moderated

    >If people report abuse it seems that in some cases the message is deleted (I guess by a moderator), but any existing replies to the original message seem to remain. I find this rather confusing and would prefer a complete delete to keep the forums clean (especially if a message is worthwhile deleting it seems that probably nobody should have answered it).

     

    Sometime the abusive message is the reply,for example on thread I started myself where someone has replied with a completely off-topic link - I've responded that I couldn't see the point of the link, and reported the response as abuse - the stupid post is removed but my comment about it remains. Internationalisation of Web Dynpro ABAP.

     

    Now I guess that the mod is trying not to offend me by removing my reply - but it does look a tad silly there in the message.

     

    The alternate I've seen is where the message gets locked, this is nice because it clearly shows other what not to do, but it does rather stuff the search functionality up (well, stuffs it up more)... Perhaps if there was some way that locked messages could be excluded from any search?

     

    I do wonder if the mod's ever do reply to those who report abuse, but I've never had any negative feedback, so I keep doing it...

  • 164. Re: Suggestions for forum improvements
    kishan P
    Currently Being Moderated

    It probably has been said and discussed already, but I couldn't find it...

    As you expected, there has been a discussion on that one too

    Re: Best Practises = Beheading Of Threads ?

     

    pk

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