0 Replies Latest reply: Feb 4, 2011 5:07 PM by Toby Johnston RSS

Trace logs for troubleshooting Remote Support Component

Toby Johnston
Currently Being Moderated

Below is a list of traces generated by remote support component and for which scenario you may need them.  If you need to open a message for support, it will be helpful for you to include the trace logs appropriate for your specific issue.

 

Wily Introscope Enterprise installation

<install drive>:\usr\sap\CCMS\wilyintroscope\install\Introscope_8.*_InstallLog.log

 

Wily Introscope service issues

<install_drive>:\usr\sap\CCMS\wilyintroscope\logs\IntroscopeEnterpriseManager.log <install_drive>:\usr\sap\CCMS\wilyintroscope\logs\IntroscopeEnterpriseManagerSupport.log

 

Introscope Agents (No BOE/Application Server data in Wily Dashboards)

<install_drive>:\usr\sap\CCMS\wily\logs\Autoprobe.<service>.log

<install_drive>:\usr\sap\CCMS\wily\logs\IntroscopeAgent.<service>.log

 

SMD Agent issues (Failed landscape check)

<install_drive>:\usr\sap\<SID>\<INSTANCEID>\SMDAgent\log\SMDAgentApplication.*.log

<install_drive>:\usr\sap\<SID>\<INSTANCEID>\SMDAgent\log\smdagent_trace.*.trc

 

SMD System / UI problems (IE SAP MMC snap-in)

<install_drive>:\usr\sap\<SID>\<INSTANCEID>\SMDAgent\log\SMDSystem.*.log

 

Remote Support Component issues (UI and controller)

<install_drive>:\usr\sap\<SID>\<INSTANCEID>\SMDAgent\log\RSC.*.trc

 

SMD Agent installation issues (sapinst)

<temp_dir>:\sapinst_exe.xxxxxx.xxxx\dev_selfex.out

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