Did you see a CRM poll being taken now on LinkedIn ?

Oracle posted a LinkedIn Poll to rate the top 5 CRM Companies -

Rick Vargas, an Oracle sales representative, posted this poll on LinkedIn asking:

“Which one of these CRM providers will be the leader in 5 years?”

There are 8 days left to cast your vote!

Please join the Achieve Operational and Financial Excellence with Rebate and Incentive Administration Solutions from SAP webcast on January 25, 2011 at 1:00 p.m. ET/ 10:00 a.m. to hear how distributors can leverage functionality that enables them to become easier to do business with and drive revenue by making the entire ordering process easier-and improving customer loyalty at the same time. You'll find out how SAP capabilities can help distributors buy better by letting them take advantage of every possible supplier discount and assisting them in tightly managing collection rebates and chargebacks from suppliers.

Also, hear how Incentive programs help companies keep critical front-line employees focused on the right activities-and on delivering results that can dramatically boost the bottom line. Finally, you'll learn how SAP can enable distributors to operate more efficiently by replacing low-value activities with ones that provide greater business benefit.

Speakers:

Tony Muscarella, Sr. Business Technology Analyst, Graybar

Tony has 30 years accounting, management, operations and solutions development experience in the wholesale distribution market working within Graybar. Tony provides internal consulting regarding profitability and issue resolution to maximize the bottom line and productivity. This enables Graybar to deliver a range of high level services to customers and vendors with a controlled cost.

He brings detailed knowledge of the IP solutions regarding charge backs, customer rebates, and sales incentives modules. These solutions are implemented at Graybar, with a result in reduced overhead, increased consistency and accuracy.


Mike Wise, Industry Principal Wholesale Distribution, SAP

This webcast is hosted by SAPinsider and sponsored by SAP

You must Register

Enhance Your Contact Center with Integrated Communications

Listen in to this Customer Excellence Serivice webinar on December 15, 2010 at 1:00 pm ET where Marcus Coulter will present:

How Companies today are facing challenges with their people, processes, and knowledge required to provide sales, marketing, and support services that are scattered across geographies, functions, and organizations. Another challenge is that customer-facing communications are rigid and hardware-based. Executing an effective communications strategy becomes even more difficult as customers seek real-time contact through text messaging, e-mail, and the Web.

Replay

Join us for this webinar on Wednesday, June 23, 2010 @ 1 p.m. ET to learn more about how SourceGas lowered costs and increased agent effectiveness by using SAP Business Communications Management.

Presenters:

Michael Catterall, Director of Enterprise Solutions, SourceGas

Dan Arengo, Director of Field Enablement, BCM SAP

Please register .

Mobile technology has become an integral part of everyday life, and it's hard to imagine one's daily routine without it. People of all ages and socio-economic levels are purchasing  their own devices and using them to access all types of data and applications that keep them connected, informed, productive, and entertained -while on the go! 

Today, the Mobile solutions' space is rapidly evolving, opening up a whole new realm of cost-effective mobile solutions that enable sales and service processes and transform end-to-end processes across the enterprise. For example, the mobile sales applications makes a subset of CRM processes available to field sales people through smartphones -so sales people can spend more time selling. 

SAP invites you to learn more about mobility in the SAP Newsletter article titled, "Enterprise Mobility Is Ready - Are You?" written by Nicholas Kontopoulos of SAP, as well as, an SAP whitepaper: Advancing Enterprise Mobility to Improve Sales and Service that gives even more insight into the latest trends and developments in this area.

Also, in the newsletter are two must read Gartner reports:  

• Four Megatrends Converge in the Post-Recession New Normal by Kathy Harris and Stephen Prentice
• Social Trends are Influencing the Adoption of Mobile and Web Technology by Monica Basso which compliments the newsletter in highlighting other areas that are being influenced and changed due to new developments in Mobility.

Click here to access the SAP newsletter featuring the latest SAP Mobility article, whitepaper and the two Gartner reports.  

SAP SI Partner Webinar Series -  How to Upgrade from SAP CRM 4.0 to 7.0

If you are thinking about upgrading to SAP CRM 7.0 register and listen in to the SAP Partner webinars taking place next week:

ecenta  webinar on May 9th  from 10:00 - 11:00 am PST

No Replay Available at this time!

• With over 10 years of SAP CRM experience, 7+ upgrades from CRM 4.0/5.0 to CRM 2007/7.0, experience in several industries and scenarios, ecenta is a premier partner of SAP in the area of SAP CRM. Attend our webinar to take a look at our methodology for upgrades and some customer case studies

Deloitte Consulting LLP webinar on May 13th

• Learn how you can generate more value out of your SAP CRM system by upgrading to CRM 7.0

SAP CRM 2010 Insider is being held on February 23-26, 2010 in Orlando, Florida

Register to attend the CRM 2010 conference in Orlando to hear how other companies are using SAP CRM solutions to achieve a competitive advantage.

Highlights:

Keynote Address:  

Outsmart your competition with a customer-centric approach 

by Jujhar Singh, Senior Vice President CRM Product Management

Tracks on the following subjects through panel discussion, presentation...etc.:

• Your CRM investments: Optimizing customer, end-user, and business outcomes
• Sales force, quotation, and order management
• Marketing and trade promotion management
• Interaction and call centers
• E-commerce and online self-service
• Your customer data: Management, analysis, visualization, and reporting
• SAP CRM implementations, upgrades, integration, and infrastructure

You will also have the opportunity to join in on:

• Discussion forums
• Evening receptions
• Ask-the-Experts
• Networking roundtables

As a result, SAP is excited to announce the launch of a new web site called "The Social Customer" hosted by Social Media Today.

The primary objective of this site is to facilitate thought leadership discussion around how social media is affecting customer service and interaction today and in the future. Our focus is to bring together thought leaders and practitioners to discuss, share, and debate on this exciting topic.   

Brent Leary is the current lead "blogger-in-residence" for the site.  He is supported by several thought leaders on the topic of customer service and social media including Paul Greenberg, Estaban Kolsky, A Prem Kumar, Vanessa DiMauro, among others.  As of today, we have over 70 thought-provoking posts by these and others. 

So, login, learn, share, and most important of all, join the conversation.