Currently Being Moderated

Change Request Management scenario: Working examples Final Points and Appendix

This blog is the last part of the working case initiated in SDN blog : Change Request Management scenario: Working examples.

Here you will find also the possible actions and statuses of normal and urgent corrections, change documents and test messages.

Final points to remember

Never leave the SDMN document in edit mode you can get action errors in the associated corrections like "No link to maintenance cycle". Put the SDMN document in display mode and recheck the correction to fix the error.

You can move the MC phase to previous phases and move up again.

In TEST phase don't work at all with your SDMJ corrections, only with SDHF corrections and with SDTM test messages.

In EMERGENCY CORRECTION phase don't work at all with your SDMJ and SDHF corrections because you only are allow to create a TR and released it by using the task list directly.

Usually customers are most of the time in Development with Release phase.

Every time you move the phase up check the warning to see the corrections that are not in the correct status for this phase and contact the responsible to see how to work with these corrections.

When you schedule task "Import Transport Request (Background)" check that if you are running this job from an urgent correction the command is: tp IMPORT SMMK900688 SMM clires200 U0, and this TR remains in the import buffer until you don´t execute the job "Import Transport Request (Background)" from the M* task list. This job will run a tp IMPORT ALL SMM clires200 proj=0001,SMM_P00044

image

 

Last point, manual deletion of CRM documents in Charm may lead to serious problems such as database inconsistencies, please see note 902973 "Unrestricted deletion of change transactions"

Note that I am always working with same user and not with the correct users, change manager, developer, tester, IT user, etc. In the appendix you will see the person in charge of each action in each MC phase.

 

Appendix A. Interesting transactions to know

- solar_project_admin: to manage the project

- crmd_order or crm_dno_monitor: to find your documents

- /tmwflow/maintinst: to see your SDHF document and see to which project are assigned and to see the project task list directly

- /tmwflow/proj: to see the CTS status Switches and in Project Structure tab the TRs assigned to each correction, see below.

image

 

- /tmwflow/cmsconf: System Change Options

- /tmwflow/trmo: Tracking

Appendix B. Change request SDCR possible actions per status

 

Step

Who- Where

User Status

Action

Final User Status

Details

1

Change Manager - Solman

To be Approved

Authorize Change Request

Authorized

 

1

Change Manager - Solman

To be Approved

Reject ECR

 

 

 

Appendix C. Normal correction possible actions per status

 

Step

Who- Where

Initial User Status

Action

Final User Status

1

Change Manager- Solman

Created

 

 

2

Developer- Solman

Created

Set to "In Development"

In Development

Cancel Procedure

Withdrawn

3

Developer - Solman

In Development

Logon to System

In Development

Complete Development

To be Tested

Cancel Procedure

Withdrawn

Create Transport Request

In Development

Create Task

In Development

Critical Transport Objects

In Development

Test Transports

In Development

Transport into Sandbox System

In Development

Go to the Task Plan

In Development

4

Tester- Solman

To be Tested

Logon to System

To be Tested

Confirm Successful Test

Consolidated

Reset Status to "in Development"

In Development

Go to the Task Plan

To be Tested

5

Change Manager- Solman

Consolidated

Logon to System

Consolidated

Set Production Status

Production

Start Retrofit

Consolidated

Go to the Task Plan

Consolidated

 

 

image

image

Appendix D. Urgent correction possible actions per status

 

Step

Who- Where

Initial User Status

Action

Final User Status

1

Change Manager- Solman

Created

 

 

2

Developer- Solman

Created

Set to "In Development"

In Development

Withdraw Correction

Withdrawn

3

Developer - Solman

In Development

Logon to System

In Development

Release Transport Request

 

Pass Correction to Test

To be Tested

Withdraw Correction

Withdrawn

Create New Transport Request

In Development

Create Task

In Development

Critical Transport Objects

 

Transport into Sandbox System

 

Go to the Task Plan

In Development

4

Tester- Solman

To be Tested

Logon to System

To be Tested

Confirm Successful Test

Successfully Tested

Reset Status to "In Development"

In Development

Go to Task Plan

To be Tested

5

Change Manager- Solman

Successfully tested

Logon to System

Successfully tested

Released for Production

Authorized for Import

Reset Status to "In Development"

In Development

Go to Task Plan

Successfully tested

6

IT- Solman

Authorized for Import

Logon to System

Authorized for Import

Import Correction to Production System

Production

Reset Status to "In Development"

In Development

Start Retrofit

 

Go to Task Plan

Authorized for Import

7

Change Manager - Solman

Production

Logon to System

Production

Confirm Correction

Confirmed

Reset Status to "In Development"

In Development

Go to Task Plan

Production

8

Change Manager - Solman

Confirmed

Logon to System

Confirmed

Complete Correction

Completed

Reset Status to "In Development"

In Development

Go to Task Plan

Confirmed

 

 

image

 

Appendix E. Test Messages possible actions per status

 

Step

Who- Where

Initial User Status

Action

Final User Status

1

Tester- Solman

Created

Take "in Process"

In Process

2

Developer- Solman

Created

Take "in Process"

In Process

3

Developer- Solman

In Process

Logon to System

In Process

Pass to "Retest"

To be Retested

Create Transport Request

In Process

Release Transport Request

In Process

Create Task

In Process

Go to Task Plan

In Process

4

Tester- Solman

To be Retested

Logon to System

To be Retested

Confirm Correction

Confirmed

Reset "in process"

In Process

Go to Task Plan

To be Retested

 

 

image

Appendix F. Administration Messages possible actions per status 

image 

 

See also these SDN Blogs:

- First steps to work with Change Request Management scenario

- Change Request Management scenario: Usual questions and known errors

Comments

Actions

Filter Blog

By date:
By tag: