In a market with constant and dynamic changes, communication services providers (CSPs) must continually reassess their commerce models to streamline operations and build greater agility. The right model will enable them to stay at the forefront of innovation and keep them top of mind with customers who want the next big thing now – not in years or even weeks, but right now.
To be able to monetize new opportunities and expand product lines quickly, a reduced time to market is imperative – and it must be efficient and cost effective.
This is where an adaptive commerce platform comes in. A single, unified commerce platform will enable CSPs to precisely target untapped profitable niches, initiate new brand strategies, and capitalize on new opportunities in the moment.
This kind of platform will streamline product information and content management, and integrate easily with back-end systems to support fully automated, comprehensive processes. And it will scale easily to allow CSPs to provide additional services, such as multiple sites, channels, languages, and brands.
Commerce beyond boundaries
The ability to scale to provide additional multiregional and multichannel services is an important one because many CSPs are expanding their services and crossing geographical boundaries to build new revenue opportunities. Therefore they need an adaptive commerce platform that also can:
• Meet local consumer expectations for not only content, product options, and choice of multichannel services, but also relevant currencies, languages, delivery, and payment options
• Adapt to local-, regional-, and country-specific regulations related to pricing, taxation, and shipping
• Create product catalogs that are targeted to local markets, with product images and video content tailored to the consumers in the region
• Build, refine, and apply merchandising programs that work locally and reflect the buying habits of the consumers in the targeted area
In addition, an adaptive commerce platform can help CSPs master the complexity of multisite, multichannel communication strategies with up-to-date, accurate, and consistent data – regardless of how many countries are involved in the mix of services.
To learn more about how an adaptive commerce platforms can span multiple brands, regions and countries, channels, and audience types, join SAP on September 25 for an informative live Webinar on the topic. Simply click here to register for the event.
