6 Posts


Introducing Tammy Bell




We have asked Tammy a few questions and she has graciously provided her answers.  Please take a minute to get to know her.


How long have you been in technical support?


I have been in technical support for 6 years.


What was your last job before you became a technical support engineer?


Before I became a technical support engineer I worked in Human Resources as a Recruiter for a local hospital.


What products do you support?


I support Postalsoft Desktop Mailer, Business Edition, Professional Presort and ACE products.


What do you like most about your job or the industry?


What I enjoy most about my job is the constant changes and the advance in technology.


What are your hobbies outside of work?


I enjoy bowling, cooking, and spending time with my family and friends.  I have two boys who keep me busy.


If you had the chance to meet someone famous past or present, who would it be?  Why? 


Aaron Rodgers, because he is an awesome quarterback and he plays for the best team.  The Green Bay Packers!


If you won the lottery what would you do tomorrow?


I would stay home and raise my children and enjoy a nice long vacation. 

SAP Labs, LLC was pleased to host Congressman Ron Kind on Tuesday, February 16, 2010 for a tour of the La Crosse, Wisconsin office to discuss the challenges faced by the USPS from declining revenues and mail volumes.  SAP's Postalsoft products depend on a financially healthy and viable U.S Postal Service so discussions centered on a bill in the House of Representatives aimed at payments to the Postal Service Retiree Health Benefits Fund as well as other options Congress may wish to consider that would provide the USPS with means to respond to a shifting market while preserving it as an independent establishment of the executive branch.

Joe Carty, Postal Industry Solutions Manager for SAP BusinessObjects lead the meeting with Representative Kind also attended by his Chief of Staff, Loren Kannenberg and various managers from the SAP Business Objects Postalsoft La Crosse team including John Peterson, Laura Bambenek, and Kris Sorenson.  We were able to express our concerns around the differing opinions from the USPS Office of Inspector General, Office of Personnel Management and Postal Rate Commission on the size of the USPS's future retireee health benefit obligations.  We discussed 5 day vs. 6 day delivery, options to increase USPS revenues, and the specific amendments to S.1507.  We are encouraged by Congressman Kind's depth of understanding on the key issues that face the USPS and his commitment to working on a resolution to this difficult problem.

If you are interested in learning more about our meeting with Congressman Kind you can contact Joe Carty directly at

We are happy to announce that on Wednesday February 10, 2010, Joe Carty was elected to the Association for Postal Commerce Board of Directors.  Joe has been a regular attendee and contributor to the PostCom Postal Operations Committee (Post Ops) meetings and will now be participating in the Board of Directors meetings as well.

From the outset he will be on the Policy and Legistlative Committee as well as the Postal Operations Committee.  His election to this very visible industry organization is a testament to SAP's continued commitment to the Postal industy and serves as another illustration of the integral role SAP plays within the Commerial Mail supply chain.

Congratulations Joe! 

Customer Supplier Agreements (CSA)

The most talked about new program from the USPS is Intelligent Mail Full Service.  By some estimates fully 1/4 of all mail being processed today is full service qualified; and one of the pillars of the Full Service qualifications is the Customer Supplier Agreement (CSA) association to Start-the-Clock. 

A CSA is a negotiation agreement between the USPS and a mailer, and is designed to ensure there is clarity around the requirements for origin-entry mail preparation and acceptance times. 

Time-sensitive mail entry instructions

The USPS is required to measure service performance for market dominant products stemming from the 2006 Postal Accountability and Enhancement Act (PAEA).  Subsequently, the USPS must define the date in which it takes possession of the mail. 

CSA's have typically been used by large volume commercial mailers who deal with time sensitive mailings or have other special requirements.  With the introduction of Intelligent Mail, the use of CSA's will be greatly increasing to help the USPS detail timeframes for which mail is considered to be entered into the postal stream thereby serving as reference for Start-the-Clock designations (Day 0).  The "window" established for mail acceptance is called the Critical Entry Time (CET). 

Customized mail preparation

CSA's are also used to describe separation, containerization, and labeling standards requested of the mailer that are not covreeed in the optional containerization requirements described in the Domestic Mail Manual (DMM).  This would occur when such mail prepration variations mutually benefit the USPS and the mailer, as an example the prevention of back hauling.

Considerations before signing a CSA

Do you have room (floor space) to accommodate separation and containerization?

  • This may require separating a pallet or "breaking" a pallet to pull trays from it.

How will this affect your Full Service Intelligent Mailing?

  • Electronic Documentation will be affected, Pallet Placards must maintain uniqueness.

Are separations required prior to presort?

  • This would result in multiple presorts, mutiple postage statements, and may result in separations failing to meet presort minimums.

Is your staff equipped to manage this process?

  • What is the training cost associated with the production team learning proper separation?
Participating in CSAs

Mailers meet with a variety of postal personnel, including (but not limited to), the Manager, Business Mail Entry, District Manager, Plant Manager and Postmaster, to discuss the mailer's operational capabilities, and volumes, as well as mail preparation, verification, and processing requriements.  A CSA is then negotiated, and signed by both the Postal Service and mailer. 

If you are interested in learning how to participate you should contact your local Business Mail Entry office.  If you have already signed a CSA you can access your CSA information electonically through the Business Customer Gateway, but must first add the CSA to your profile.


It took seven months to hit the 1 billion mark, but only four more weeks to hit 3 billion. That’s the number of Intelligent Mail Full Service mailpieces processed by the Postal Service since the program’s implementation last May.

The milestone mailing entered the postal distribution network the week of Jan. 4.

The number of Intelligent Mail Full Service mailers also increased to 171, a 60 percent increase from mid-December.

“The month of December has been one of exceptional participation and performance,” said Tom Day, senior vice president, Intelligent Mail and Address Quality. “The PostalOne! system handled more than twice the volume of the previous peak of eDoc postage statements and did it with 98 percent being processed in 30 minutes or less. Mailers are realizing the benefits of Full Service Intelligent Mail and are doing so in a stable operating environment.”




   Register Now    
We invite you to join us for a 30-minute Web seminar on Move Updating where we will define the processes of Address Change Service, NCOALink, FASTforward, and Ancilliary Endorsements. We will dig deeper into the levels of NCOALink and provide links for you to start the certification process. Finally, we will review the new penalties for noncompliance.
After attending this session, you will understand:
Move Update requirements
Options to fulfill these requirements
How noncompliance will affect users as of January, 2010


Time Where You Are »  
   Register Now    
December 16th, 9:00 a.m. PT
Data Services US Postal:
Data Quality Services for CASS Certified Mailers
Pre-recorded sessions available for viewing on-demand:
Overview of SAP BusinessObjects PostalSoft Software
Introduction to Intelligent Mail Services


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