Installing a Solution Manager Diagnostics (the easy way)

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As you know for NetWeaver components that run over Java stack, a *

Solution Manager Diagnostics * is required so, i think a lot of people will

be installing one of them very soon (standalone or within Solution Manager 4.0)

I want to share with you in this weblog my field experience installing it, which

can be taken as a quite small and brief "cookbook" that will help you not to spent

a lot of time only for the preparation. I've divided the installation process in 5

phases:

   1st  Pre-flight check

   2nd  Installing the SMD (Monitoring System)

   3rd  Installing the SMD Agents & CA on monitored Systems

   4th  Installing the WTI & other features

   5th  Links and documentation about "How to use it"






So it looks easier, let's start:

1st:  Pre-flight check

During this phase you have to:

- Definition & Concepts

- Download Packages & Guides

- Collect Important data

Definition & Concepts:

The Solution Manager Diagnostics normally runs over a Java Stack for a Web

Application Server 6.40 or higher. SAP strongly recommends to run it separately

from the solution that will be monitored, so the first thing that you have to do is

to identify where the SMD will be running on. This WebAS will be know as of this

moment as "Monitoring System" (*)

If you have a "Monitoring System" you will have also

"Monitored Systems", those Monitored systems can be either the NW

Portal or the XI or MI or CRM....... that you want to include on your Solution

Manager Diagnostics

(*) In case of you're running an SAP Solution Manager 4.0 this one becomes the

Monitoring System, in this case the Diagnostics will run on same Java Stack of

system.

Downloading Packages & Guides:


You have to download the following guides from SAP Service Marketplace:

- Supp. Setup Guide - Solution Manager Diagnostics NW04 SPS (latest)

- Supp. Setup Guide - Component Analyzer NW04 SPS (latest)

- Supp. Setup Guide - Solution Manager Diagnostics NW04 adv.

- Installation Guide Wily Introscope 6.0.1

These guides are available on NW Operation http://service.sap.com/nw04operation

* -> Supportability*


You have to download the software, as usual from SAP Software Distribution Center

(swdc) page. Please download the following packages:

*- Solution Manager Diagnostics Archive: LMSERVICE(latest

version)_0.sca *

+ go to http://service.sap.com/swdc 

-> Download -> Support Packages and Patches -> Entry by Application Group -> SAP

NetWeaver -> SAP NetWeaver -> SAP NetWeaver 04 -> Entry by Component -> Application

Server Java -> SOLMANDIAG04 -> OS independent+

*- The SAPinst package for Component Analyzer and SMD Agent:

CDSMDTOOLS(latest version).sar *

+ go to http://service.sap.com/swdc 

-> Download -> Support Packages and Patches -> Entry by Application Group -> SAP

NetWeaver -> SAP NetWeaver -> SAP NetWeaver 04 -> Entry by Component -> Central

Admin -> COMPONENT ANALYZER 6.40 -> *- The Wily Introscope Manager & Agents *  (refer to SAP Note 797147 for details) </p> </ul>

Collecting Data:

You need to gather some information about your system before starting the

installation, this will help a lot!. The data required is from your Monitoring

System which is the WebAS where the SMD will be running on:

- Hostname where the SDM will be installed (full qualified hostname)

- ITS Client number. This is normally the productive client

- ITS port

- IGS hostname (full qualified hostname)

- IGS port

- Login Ticket Client (for SSO)

- SSO certificate export location (path to find the SSO Certificate, normally a

shared directory)

- SLD Bridge information (in case you use System Landscape Directory)

- SAP NetWeaver Administrator user & password

Sometimes is hard to find this information, if you don't know how to get it, just

have a look on "Supportability Setup Guide - Solution Manager Diagnostics NW04

advanced"



Now we're ready to start the Solution Manager Diagnostics installation

2nd  Installing the SMD (Monitoring System)

As a pre-requisite you have to patch the WebAS 6.40 Java (where the Diagnostics

will be running on) to the latest SPS available, once the WebAS is patched just

move the LMSERVICE(latest version)_0.sca to this server and deploy it by using the

SDM.

Then you have to create the users and assign to them the roles as indicated on

the guide "Supportability Setup Guide - Solution Manager Diagnostics NW04". It is

important when using an ABAP system as UME datasource to select the same ABAP

client that has been set as datasource to create the users

Afterwards connect into your new Diagnostics administration functionality, with

admin user (Administrator or J2ee_admin) by the following url +*

http://(hostname):(http port)/smd/admin *+  (this hostname & port

correspond to the java stack where the Diagnostics has been deployed); Now you're

in the Diagnostics administration. You have two important steps, First at all you

have to  fullfill the requrired data (already collected in first phase) on

"Monitoring System Setup" tab and click "save monitoring setting"

button

Secondly, we must run the upgrader by clicking on "upgrade now"

button located on Upgrader Tab and Disable the maintenance mode by clicking on

"disable maintenance mode" button located on Agent Administration

tab, otherwise during the agent installation you will have problems as per the

agent will not be able to connect into Diagnostics.



If you have any doubts about these steps, have a look in the Supportability Setup

Guide - Solution Manager Diagnostics NW04.

3rd  Installing the SMD Agents & CA on monitored Systems

Well friends, this step must be run on each monitored system, and

now you have to use the guide "Supportability Setup Guide - Component Analyzer NW04

SPS (latest available)"

adm,

never as root!

- if it runs on Windows use the Domainosuser during SAPInst definition

Then just run SAPInst and follow the guide, the installation is so easy

After you finish the installation you have to configure the Components with the

CA as indicated on the guide, then go back to the Diagnostics administration and

click over the "Agent Administration" If your system agent appears you have

finished the installation sucessfully, otherwise you have to check the Component

Analyzer again and restart the agent on monitored system until system agent appears

in the Diagnostics

If the agent appears in the Diagnostics means the agent is able to comunicate

with the Diagnostics, Now you have to allow the Diagnostics to communicate with the

agent, for this please type the P4port (5XX04), the J2EE administator user

& password (for monitored system) on Diagnostics "Monitored System Setup" tab and

run the tasks by click over "Setup All" button. These tasks not only allow

Diagnostics to get data from SMD agent, but also to get data from the CCMS agent

data.



that's all !!!!

4th  Installing the WTI & other agents

This activity appears as (Optional) in the guide, but i recommend you to install it

too, why ? beacuse this tool helps to SAP Support to go to the root cause of

problem in a faster way, as a consequence in case of troubles you will get a faster

answer from SAP.....


In there you will find 3 components:

a) Wily Introscope Webviewer(to be installed on Diagnostics server)

b) Wily Introscope Enterprise Manager (+to be installed on Diagnostics

server+)

c) Wily Introscope Agent (+to be installed on WebAS servers for monitored

systems+)

the Wily Introscope guide is very good and you can follow it step by step,

however you have to change the Enterprise Manager and webviewer port to the http

port defined on your Diagnostics server; By default the Enterprise Manager port is

6000 or 6001 so just adjust it to your webAS http port (normally 5XX00)

Now is time to adjust the Monitored Systems in order to provide the required

information into the Diagnostics, from my point of view this is the most important

task on this process, please have a look on "Supportability Setup Guide - Solution

Manager Diagnostics NW04 Advanced". On this guide you have to follow the section

b and setup:+ Java Parameter Settings, HTTP Analysis, Thread

Dump and Garbage Collector Analysis, Single Sign-On on Monitored System, the

Software Change Reporting and Enable Session Tracing...+



After finishing this setting you're able to use the Solution Manager Diagnostics,

now you have to prepare the remote connection to SAP Support, please set the

connection as SOLMANDIAG 04

5th  Links and Documentation about "How to use it"

Now we have the Diagnostics RFU, but where can we found information about how to do

that ?


Here you have the top 5 places to get the information:

1-. SMD End User Guide, you can download it from here

2-. SAP Tutors - go to

http://service.sap.com/rkt and select +SAP Solution Manager -> SAP Solution

Manager 4.0 -> Customer´s Support Organization +, then open the section

"NetWeaver Supportability - SAP Solution Manager Diagnostics"

3-. SMD page on SAP Service Marketplace http://service.sap.com/Diagnostics

4-. HTTP trace with SMD weblog @ SDN How to perform a complete HTTP trace for SAP Enterprise Portal application? Try SAP Solution Manager...

5-. SMD @ SAP Help Portal [ click here | http://help.sap.com/saphelp_sm40/helpdata/en/43/259ae072634e86e10000000a42203

5/content.htm]

+....I hope this helps!+</center></p>