Normally the Portal's Business Packages are oriented towards business solutions. Almost all of them can be downloaded from our famous "Portal Content Portfolio" here in SDN, but just think how good it will be to have business packages for system administrators...
A siesta dream (cause is short) come true, SAP Service Marketplace team is piloting a new Business Packages that will provide you iViews and roles that will allow your IT staff to:
Search for SAP Notes
Create Customer Messages
Display and change System Data
Display Service Messages
Access to SAP Support Portal Inbox
Open remote connections to SAP Support
This great project will make your interaction with SAP Global Support organization faster, easy, and of course friendly. Because your NetWeaver Portal will be not only for end users but for all the users!
Nevertheless, we need to demonstrate that there is interest in this package, otherwise, the pilot will not be fully released. So if you are interested in be part of the pilot and promoting this package, have a look in this presentation and participate.