Creating the Climate and Culture of Change
Earlier today, Paul Taylor, an active BPX member and SAP mentor
accused me err....teased me about speaking in the language of a Six Sigma Black Belt (a dire warning to those who become too enamored of jingoisms and slogans like: "The Voice of the Customer"). Although Paul might have been having a little fun with me, VOC is really a core component of the dialogue between customer requirements and process improvement and knowing your customer requirements is one of the most critical elements in any business improvement cycle.
Therefore, when speaking of business transformation, VOC is a critical element. (oh those feisty customers, the human side of the equation).
Process improvement is often about implementing changes. (duh, that's what improvement usually entails: transformation or change). For many the software and technology part of change is often regarded as the easy part. The "hard" part is the people side of change. A good analysis of some of the tools and techniquesin continuous process improvement can be found in the Army Business Transformation knowledge Center.
Kerry Brown SAP Global Director of Organizational Change Management will share her insights in a special co-created webinar sponsored by ASUG and available to SCN members, including a segment called: What Customers Say is Important for Success and What Customers Say About Change Management.
The Webinar will be held, today, Tuesday July 28th at 11:00am EST.
Kerry will also speak about how "everyone concerned with the PEOPLE side of projects (OCM) can collaborate with a virtual community of colleagues on BPX".
Non-ASUG members can register here.
Those of you participating in Community Day in Las Vegas can continue the conversation with her at the BPX Community Day Session.