Work Center | Description | Role |
Technical Administration | This work center provide tools to support the IT teams, for example the IT Calendar, Work Mode Management, Notification Management, Task Inbox and Central Tool Access for ABAP, Java and MDM Systems | SAP_SMWORK_SYS_ADMIN SAP_SMWORK_BASIC_TECHADMIN |
Technical Monitoring | You can monitor performance and the health of your systems by the customizing of templates pre-delivered by SAP. This section contains the setup for System Monitoring, End-user Experience, PI Monitoring, BI Monitoring, Connection Monitoring and Solman Self-Monitoring | SAP_SMWORK_TECH_MON SAP_SMWORK_BASIC_TECHMON |
Solution Manager Administration | This is the central access to all the systems in your landscape, you can create or edit technical systems, create RFC connections, manage extractors and diagnostics agents and create or edit solutions and projects | SAP_SMWORK_SM_ADMIN SAP_SMWORK_BASIC_CONFIG |
SAP Engagement and Service Delivery | You can use this Work Center when you need to get your service plan from SAP, perform a self-service or update your solution master data at SAP. Also you can track the issues that were identified during the service delivery. SAP Technical Quality Managers or COEs will request you access to this work center. | SAP_SMWORK_SERVICE_DEV SAP_SMWORK_BASIC_SERVICES |
Solution Documentation Assistant | This work center allows you to evaluate business processes and helps you to prepare upgrade projects, evaluates new functionality and analyzes customer developments. | SAP_SMWORK_SDA SAP_SMWORK_BASIC_SDA SAP_SDA_ALL or SAP_SDA_DIS |
Incident Management | Provides a central message management and processing and also you can connect and external Help Desk to your Solution Manager. | SAP_SMWORK_INCIDENT_MAN SAP_SMWORK_BASIC_INCIDENT SAP_SMWORK_INCIDENT_MAN_SPC1 |
Root Cause Analysis | This Work Center is the central access to functions and methods for monitoring your solutions. You can perform and End-to-End Analysis, System Analysis, Host Analysis and Database Analysis. | SAP_SMWORK_DIAG SAP_SMWORK_BASIC_DIAG |
SAP Solution Manager Configuration | It’s the central point for the setup of all the functions that you need to run in Solution Manager. | SAP_SMWORK_CONFIG SAP_SMWORK_BASIC_CONFIG |
Change Management | Enables you to manage and control changes within a system landscape, the process supported include urgent changes, direct changes in the productive environment and activities for maintenance, implementation, upgrade or template projects. | SAP_SMWORK_CHANGE_MAN SAP_SMWORK_BASIC_CHANGE_MAN SAP_SMWORK_CHANGE_MAN_SPC2 |
Business Process Operations | You can setup and monitor your critical business processes and interfaces with this Work Center | SAP_SMWORK_BPM SAP_SMWORK_BASIC_BPO |
Data Volume Management, | With this Work Center you can determine the potential savings as a result of an archiving, deletion or summarization data as result of an analysis based on your table usage, data distribution and age structure in your system landscape. It’s is also possible document the information and create reports | SAP_SMWORK_DVM SAP_SMWORK_BASIC_DVM SAP_DVM_ALL
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Implementation/Upgrade, | You can create templates for your implementation projects, which contains documentation, business functions and business requirements. Also you can perform your Upgrade Analyses before starting it and obtain the effect of a target product version and the connections to other SAP products. | SAP_SMWORK_IMPL SAP_SMWORK_BASIC_IMP |
Test Management | This Work Center contain all the functions that you need for testing purpose, you can create any number of test plans and link to your Solution Manager project. | SAP_SMWORK_ITEST SAP_SMWORK_BASIC_TEST_MAN |
Job Scheduling Management | You can create a job request, schedule and generate reports for your Jobs within your Landscape | SAP_SMWORK_JOB_MAN SAP_SMWORK_BASIC_JSCHED |