can't open webi documents

[Former Member]

Hi,

We can't open webi documents on BO XI 3.0. We have the following error message :

com.businessobjects.wp.om.OMReportElementContainer

(Error: INF)

But we can open deski documents through infoview.

Any ideas ?

[Former Member]

Hi All,

Below changes need to be done on the server machine where Tomcat is installed:

Go to ......../tomcat/conf/

open context.xml

Uncomment : <Manager pathname="" />

Restart both tomcat and XI3.1 SIA(Server Intelligence Agent) for the change to take effect.

Regards,

Amit Tiwari

[Former Member]

Hi Amit,

Could you please share with us the reasoning behind your suggested solution. So far I have found Felicia's Suggestion most useful apart from the modifying the registry option. I would like to avoid playing with that.

[former_member793810]

Frederick,

Did you try suggested SAP Note - 1326991 - Error: "com.businessobjects.wp.om.OMReportElementContainer (Error: INF)"?

[https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F64653D3030312669765F7361706E6F7465735F6E756D6265723D3133323639393126]

Regards,

Bashir Awan

[former_member207737]

There's another promising KB article in regards to this issue: 1381450

Cause

Tomcat could not find OMReportElementContainer located in the following jar file:

\Tomcat55\webapps\AnalyticalReporting\WEB-INF\lib\rebean.wi.jar

Resolution

Specify the jar file load path.

Open \Tomcat55\bin\catalina.bat file in a text editor.

Before "rem Add on extra jar files to CLASSPATH", add the line "set CLASSPATH=<full path to rebean.wi.jar>\rebean.wi.jar".

For example:

set CLASSPATH=C:\Program Files\Business Objects\Tomcat55\webapps\AnalyticalReporting\WEB-INF\lib\rebean.wi.jar

Restart Tomcat.

Restart Web Intelligence Processing Server.

Hope this helps.

[Former Member]

Thanks for the extra suggestion Felicia.

We've rebooted the server and also checked the registry and removed an old reference to a previous server and are monitoring the situation - no recurrence of the problem so far.

Keith

[Former Member]

I added the registry key as stated in the note 1326991 and this worked. There's no need to restart any of the BO Processes or anything else...

The key is added under HKLU, but never under HKLM. One does wonder why this is the case as in all previous versions this key was there by default...

Edited by: Kevin Allen on Aug 13, 2010 5:57 AM

[Former Member]

We are seeing this error now and it has happened again after restarting the SIA and Tomcat. We will try rebooting whole server tonight.

SAP KB 1326991 suggests:

Cause

The CMSClusterMembers entry in the registry is not updated.

Resolution

• WARNING ***********

The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system.

Use the Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry files before you edit the registry. For information on how to edit the registry key, view the 'Changing Keys And Values' online Help topic in the Registry Editor (Regedit.exe).

Make sure that the CMSClusterMembers entry is updated in the registry. Or you can edit it manually.

The CMSClusterMembers entry can be modified from HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Enterprise\CMSClusterMembers.

Restart Server Intelligence Agent (SIA).

Has anyone tried this - what is meant by 'updating' the registry entry? Updating to what?

thanks

Keith

XI 3.1 SP2

[Former Member]

Hi Frederic,

that's funny. Our WebI on BO XI 3.0 was running fine until yesterday we were suddenly facing the exact same problem as described in your post. We were able to solve the problem by restarting our Windows server on which BO XI R3 is installed.

Hopefully, this also works for you.

Best wishes, Marc.

[Former Member]

Same problem and a server bounce fixed it as well. Very strange

[Former Member]

I just want to let you know the fix is the same for 3.1 - full server restart fixed it.

[SadiqManji]

We just ran into this issue on XI 3.1 FP 1.3 and what fixed it was restarting Tomcat.

We have a distributed system, 3 servers: 1 Tomcat, 1 Management server (CMS, FRS, etc...), and 1 Webi server (job and processing).

We tried restarting all the Webi services via the CMC, restarted the SIA on the Webi box, and then even restarted the entire Windows server hosting Webi services but we were still seeing the issue. Then we stopped the Webi services on the Webi box and created a new Webi service on the management server; same issue!

Once we restarted Tomcat (via the CCM) the issue subsided. The Tomcat logs revealed a java.lang.NoClassDefFoundError: com.businessobjects.wp.om.OMReportElementContainer

Not sure what instigated this issue but hopefully it doesn't continue to occur...

[Former Member]

We also ran into this issue last friday. Our installation is XI 3.1, no FP's on Windows 2003 server.

It was the first time we had the issue. As confirmed in previous messages, restarting Tomcat solved the issue.

What caused it? Only change we can think of we did closely before the first issue was raised: cloning of our WebIntelligenceProcessingServer. We restarted the SIA for this, not Tomcat.

No idea if this could be the cause(?)

[Former Member]

Yes. Restarting Apache Tomcat solves the problem. The problem occurred after we installed polestar to Edge Series 3.1. The Server Intelligence Agent restarted automatically but didn't realize that we have to restart tomcat as well.