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The Top10 most frequently asked questions and answers (FAQ) November 2008

Darius
Product and Topic Expert
Product and Topic Expert
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Dear SAP Business One Community members,

We will provide you on a regular base the top10 most frequently asked questions together with the releated answers.

The Top10 from November:

1. Where do I find the Supported Platforms for SAP Business One?

Follow the path:
SAP Channel Partner Portal
=> SAP Business One Resources
=> Product Availability
=> Supported Platforms
[Quicklink|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000707728&_SCENARIO=01100035870000000183&_ADDINC=&_OBJECT=011000358700001241092005]

2. What is the Scope of Support for 3rd party addons for SAP Business One?

Any issue related to an third party addon, does not come under the purview of SAP support scope. Please refer to the [SAP Note 844036|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=844036] for SAP SDK support scope.

3. Which dot-matrix printers are supported in SAP Business One?

The three types of Dot Matrix printers which are supported are:
〇 Citizen PROdot 300
〇 Epson FX-880
〇 OKI MICROLINE 320 Elite

You can find this information also on the [Best-Practice System Setup and Sizing landing page|http://service.sap.com/form/sapnet?_SHORTKEY=01100035870000706968&_SCENARIO=01100035870000000183&_ADDINC=011000358700001192682007E&_OBJECT=011000358700001077772007] or directly in the [SAP Business One System Requirements Guide|http://service.sap.com/sapidb/011000358700000310652008E.pdf]

4. How is check printing done in SAP Business One 2005 and 2007?

Please see therefore the following notes:
〇 [SAP Note 903135 Printing Procedures|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=903135]
〇 [SAP Note 1248534 - Cheque/Check Printing - skipping of cheque/check numbers|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=1248534]

Please go also through this [EES session|http://service.sap.com/~sapidb/011000358700000326662008E]

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Answers (2)

Answers (2)

Darius
Product and Topic Expert
Product and Topic Expert
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tbd

Former Member
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Darius: This is a great recap. Thank you, J Gibbons

Darius
Product and Topic Expert
Product and Topic Expert
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5. What kind of picture files are supported in SAP Business One 2007 A?

As of SAP Business One 2007 A March patch, the supported formats in both the application and SDK for graphics are JPG, BMP, PNG and PCX. In a future release the Online Help is to be updated with this information.
Please see therefore the following note:
[SAP Note 1137796 - Approved picture formats JPG, BMP, PNG, PCX update help|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=1137796]

6. How to know which field name related to which DB field name?

See therefore the [SAP Business One Help file|http://service.sap.com/~sapidb/011000358700000187612007] - Search: "System Information" (1 st entry )
The left-hand corner of the status bar displays field and error messages.
To display field position the cursor over a specific field and see that the field name and length appear. In addition, you can display for each field on a window. First, choose View --> System Information. Then, position the cursor over a field and see relevant to that field appears.
Different types of messages appear in the status bar.

7. How can I do a development request for SAP Business One?

If the request is about a non-legal issue please post your request in the [SAP Business One Product Development Collaboration forum|/community [original link is broken];. If the requested function covers a legal issue use the template from the note below.
Please see therefore the following note:
[SAP Note 1028874 - Missing Functionality / Product Development Collaboration|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=1028874]

8. What is the scope of support for SDK (e.g. partner asked support to provide an example of code for an issue)?

SAP Business One Product Support will support issues where an issue is present due to an application error. However, in particular when it concerns any kind of customization, we would like to ask before logging any issue to support to locate the area where the issue occurs, i.e. in case of queries or SDK code to only send us the part of the code/query where the error appears or respectively a simplified sample of the code/query. The same applies for other customizations like PLD, XLReporter, etc.
See also [SAP Note 1012023|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=1012023]

9. How do I do to block user access to TOOLS menu => User table?

define an additional authorization for the tables you would like to put restrictions on. So, please go to the
Administration -> System Initialization -> Authorizations -> Additional Authorization Creator
and then create an additional authorization by giving its Permission ID and Name, and specify the Form ID in the lower left part of the window (to find the Form ID you should set the Debug Information active under the View menu, and then hover your cursor over the form window, then you will see the Form ID at the bottom line of the SAP Business One window).

10. What is the scope of support for the demo DB?

Please note that for Demo DBs only reproducible bugs are being supported. There is no support for database corruptions, as Demo DBs are not meant for productive use and a clean Demo DB can be installed for testing purposes.
See also [SAP Note 1099700|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=1099700]