Can´t Logon to SAP Portal --- USER_AUTH_FAILED

[jorge_velasquez]

Hi guys,

I got an issue, when i try to logon to portal with administrator user or any other user, the browser just acts like a refresh (f5) and do nothing, but i can access to visual administrator, config tool and http://server:50000/sap/monitoring/SystemInfo

Any clue?

This is part of the trace

#1.5 #001125C5C83E0016000000520000154C00045FC1442B82AD#1231183583871#com.sap.engine.services.security.authentication.loginmodule.ticket.CreateTicketLoginModule#sap.com/com.sap.security.core.admin#com.sap.engine.services.security.authentication.loginmodule.ticket.CreateTicketLoginModule#Guest#0####bd330870db5e11dd8d68001125c5c83e#SAPEngine_Application_Thread[impl:3]_106##0#0#Error##Java###Authentication

stack: []. [EXCEPTION] #2#ticket#java.security.NoSuchAlgorithmException: ID21109: Remote call errored at com.sap.engine.services.keystore.spi.EBSDKSKeyStoreSpiImpl.engineGetKey(EBSDKSKeyStoreSpiImpl.java:162) at java.security.KeyStore.getKey(KeyStore.java:320) at com.sap.security.core.server.jaas.CreateTicketLoginModule.commit(CreateTicketLoginModule.java:386) at com.sap.engine.services.security.login.LoginModuleLoggingWrapperImpl.commit(LoginModuleLoggingWrapperImpl.java:211) at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:96) at java.security.AccessController.doPrivileged(AccessController.java:246) at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:178) at com.sap.engine.system.SystemLoginModule.login(SystemLoginModule.java:90) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60) at java.lang.reflect.Method.invoke(Method.java:391) at javax.security.auth.login.LoginContext.invoke(LoginContext.java:699) at javax.security.auth.login.LoginContext.access$000(LoginContext.java:151) at javax.security.auth.login.LoginContext$4.run(LoginContext.java:634) at java.security.AccessController.doPrivileged(AccessController.java:246) at javax.security.auth.login.LoginContext.invokeModule(LoginContext.java:631) at javax.security.auth.login.LoginContext.login(LoginContext.java:557) at com.sap.security.core.logon.imp.SAPJ2EEAuthenticator.logon(SAPJ2EEAuthenticator.java:864) at com.sap.security.core.logonadmin.ServletAccessToLogic.logon(ServletAccessToLogic.java:208) at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.doLogon(SAPMLogonLogic.java:914) at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.uidPasswordLogon(SAPMLogonLogic.java:568) at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.executeRequest(SAPMLogonLogic.java:148) at com.sap.security.core.sapmimp.logon.SAPMLogonServlet.doPost(SAPMLogonServlet.java:60) at javax.servlet.http.HttpServlet.service(HttpServlet.java:760) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365) at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944) at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266) at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95) at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175) at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33) at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41) at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37) at java.security.AccessController.doPrivileged(AccessController.java:219) at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100) at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170) # #1.5 #001125C5C83E0024000000010000154C00045FC144972956#1231183590926#com.sap.engine.services.security.authentication.logonapplication#sap.com/com.sap.security.core.admin#com.sap.engine.services.security.authentication.logonapplication.doLogon#Guest#0####c168c2e0db5e11dda8fb001125c5c83e#SAPEngine_Application_Thread[impl:3]_107##0#0#Error##Java###doLogon failed [EXCEPTION] #1#com.sap.security.core.logon.imp.UMELoginException: USER_AUTH_FAILED

at com.sap.security.core.logon.imp.SAPJ2EEAuthenticator.logon(SAPJ2EEAuthenticator.java:948)

at com.sap.security.core.logonadmin.ServletAccessToLogic.logon(ServletAccessToLogic.java:208)

at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.doLogon(SAPMLogonLogic.java:914)

at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.uidPasswordLogon(SAPMLogonLogic.java:568)

at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.executeRequest(SAPMLogonLogic.java:148)

at com.sap.security.core.sapmimp.logon.SAPMLogonServlet.doPost(SAPMLogonServlet.java:60)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:219)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

[charmaine_greene]

Hi

Just a wild guess but.....

Is your backend set up to accept logon tickets. I assume the logon ticket is being created from the portal end so you will have to configure R/3 to accept logon tickets from the portal.

Check the parameter settings for single sign on in R/3

login/accept_sso2_ticket = 1

Regards

Charmaine

[jorge_velasquez]

Hi, the parameter es set as login/accept_sso2_ticket = 1 that is not the problem

Regards

[jorge_velasquez]

I found the solution to my problem,

Note 791649 - User unable to logon by ticket

Regards

[former_member302557]

jorge velasquez,

I was hitting my head for more than 4-5 hours and finally found your reply and the note solved!!!

Special thanks for updating the solution, which most of them forget to do.

<mail_id_removed_by_moderator>

Edited by: Charles Rajakumar on Oct 22, 2010 3:05 PM

Edited by: Julius Bussche on Oct 22, 2010 4:20 PM

[Former Member]

Hi Jorge,

I am facing a similar issue where I am not able to log into any portal of SRM 7.0 system. I can only log into Visual Admin, config tool and read system Information.

I tried to delete TicketKeystore view as per the note 791649 mentioned by you, but it gets regenerated after the system restart.

Could you please suggest a solution.

Thanks,

Renu

[alexander_brocke]

This really saved my day, even though it's an old post 🙂

[jorge_velasquez]

Hi,

Good it help you.

Regards