22 Replies Latest reply: Sep 16, 2010 9:42 AM by R.A. Estadilla RSS

Web Intelligence Processing Server Stops

Rodney Nijoka
Currently Being Moderated

We are having an issue with BOBJ XI 3.1 where the Web Intelligence Processing Servers just stop on their own and are stuck in the "starting" state.  We can't seem to find a pattern to when or why this is happening.  The only way to get the server back running is to Force Termination and then restart.

 

Anyone else having these problems?  Anyone have any ideas on a possible fix?

 

Thanks in advance.

  • Re: Web Intelligence Processing Server Stops
    Anisa Bansal
    Currently Being Moderated

    Check for any errors in Event Viewer as well when the Processing server goes down.

     

    Regards,

    Anisa

    • Re: Web Intelligence Processing Server Stops
      Rodney Nijoka
      Currently Being Moderated

      Thanks Anisa,

       

      We have checked and there are no errors in Event Viewer.  We have tried several things to resolve this issue.  For example, we saw a forum post referring to multiple NICs on the server.  So we changed the servers to use a specific NIC but that did not work.  We have also tried to turn on "trace" for the server process and this does not give us enough information to figure out the issue.

       

      I also spoke with another BOBJ customer using XI 3.1 and they were having the same issue.  They believe that this issue was related to specific users that were logged in to Webi.  They had an OSS message open with SAP to try to solve the issue.

       

      I was reaching out in this forum to see if anyone else had the issue and had figured out any more info on the issue.

       

      Thanks.

  • Re: Web Intelligence Processing Server Stops
    Prashant S
    Currently Being Moderated

    Hi Rodney,

                     I guess you need to increase the memory of the system which is running Business Objects as there are many users getting connected to the system through WebI at one perticular time this happens i guess.

     

    Could you please check by increasing the load to the BO server.It will turn off the services.

     

     

    Regards

    Prashant

  • Re: Web Intelligence Processing Server Stops
    Kelvin Ngai
    Currently Being Moderated

    I got the same problem.

     

    It was running BOMM 3.0 which refresh the metadata of webi reports. There are 3 webi processing server and one of them hangs at starting status.

     

    The BOMM job is also hangs at running status, i think it is waiting for the Webi processing server.

     

    I have not found any solution yet.

    • Re: Web Intelligence Processing Server Stops
      McClean Alan
      Currently Being Moderated

      Hi all,

       

      I have also experienced the same problem. Searches of sites pointed to the memory analysis, so I tried it with this setting off. I also noticed that the behaviour was much better when I had 2 web processing servers on the same node. Finally, though I had never deployed it myself, there is a script floating around to start and stop the webi servers at planned times which goes a long way to ensuring it is available when you want.

       

      http://centerofspotlight.com/2008/08/11/business-objects-xi-r3-server-stuck-in-starting-stage/

       

      Regards

       

      Alan

      • Re: Web Intelligence Processing Server Stops
        Denis Konovalov
        Currently Being Moderated

        There is only one way to really know what's going on and it is to log a support Incident.

         

        You can also start tracing on the webi report servers and see what that will tell you.

        • Re: Web Intelligence Processing Server Stops
          Kevin Smolkowicz
          Currently Being Moderated

          We have also seen the exact behavior that Rodney describes, specifically w/ our SAP customers.  The angle I am pursuing right now is WebI Processing servers can't hanle SAP queries (BEx) effciently.  I will likely be logging a case with SAP Support to see if our traces indicate anything of value.

          • Re: Web Intelligence Processing Server Stops
            Rodney Nijoka
            Currently Being Moderated

            All,

             

            After changing the default AutoSave time to 120 minutes, we have not seen this problem in over a week.  We don't think that this is the correct solution but it seems to be getting us by for now. 

            We tried this change based on OSS note 1297132.

             

            We are also not sure why this works....Although, we had thought that the problem occurred when the Java client timed out.  Maybe it is related to the Java client timing out and the AutoSave then trying to execute which was causing the issue??

             

            Rodney

            • Re: Web Intelligence Processing Server Stops
              Kevin Smolkowicz
              Currently Being Moderated

              Rodney...interested to know if you have had any WebI Processing Server stopages since your last post.  I am actually looking at Virtual Memory settings.  One of of our customers is seeing the stopages even with Auto-Save settings increased.  In the WebI process trace files I am noticing numeorus errors such as

              **ERROR:SRM:An internal error occured while dgSerializeManagerImpl is calling ibo_idgSrmStore->PublishToCorporate [kdgSerializeManager.cpp;2365]

               

              Reseraching issues associated with dgSerializeManagerImpl, seems to suggest that the server is running out of Virtual Memory space.  Going to run some tests, but I wanted to add this to the thread for any feedback.

              • Re: Web Intelligence Processing Server Stops
                Denis Konovalov
                Currently Being Moderated

                Kevin,

                 

                Remember in the good old 6.5 days we had recomendation to increase Desktop Heap size to 1024 in the registry.

                I wonder if this is related to that. Try increasing Desktop heap and let us know if webi works any better !

                 

                Tnx,

                Denis

                • Re: Web Intelligence Processing Server Stops
                  Kevin Smolkowicz
                  Currently Being Moderated

                  Denis,

                   

                  OK...so...

                   

                  Should it better standard practice for all BOXI installs to modify the reg key

                  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems\Windows

                   

                  From:

                  %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows

                  SharedSection=1024,3072,512 Windows=On SubSystemType=Windows

                  ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3

                  ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off

                  MaxRequestThreads=16

                   

                  To:

                  %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows

                  SharedSection=1024,3072,1024 Windows=On SubSystemType=Windows

                  ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3

                  ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off

                  MaxRequestThreads=16

                   

                  Also, is there any Desktop Heap advantage to running the SIA under a dedicated admin account vs. Local System?

                   

                  Thanks.

                   

                  KMS

                  • Re: Web Intelligence Processing Server Stops
                    Denis Konovalov
                    Currently Being Moderated

                    Kevin,

                     

                    I think it should. I'm not sure why we stopped publishing Recomended Settings guides, but if we were - I'm sure Desktop heap would be there

                     

                    Domain account vs Local System just gives you more reach on the network. Sometimes report servers can't access data from DB's if they run under local accounts, but work fine with Domain accounts.

                     

                    It's really based on the security you have on your netowork and access restrictions.

  • Re: Web Intelligence Processing Server Stops
    John Goodwin
    Currently Being Moderated

    I've also encountered this issue with XI 3.0 and 3.1.  The solution I found was to disable memory analysis and to increase the "Maximum documents before recycling" setting from 50 (default) to 250.

    Depending on your usage level, the document threshold may need some experimentation.

     

    We recently had to rebuild our PROD box after which the services started hanging again.  I reimplemented the settings above and all was well.  We run for a good week or so before having any need to restart services.

     

    At the risk of stating the obvious, I think there are issues with the recycling "features" that attempt to restart services automatically based on some threshold.  Memory, docs processed, etc.

     

    I hope this helps.

     

    John

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