on 02-09-2009 8:14 AM
Dear friends,
Do you know how to analysis the totally processing time for emssages and average processing time for a message ?
Is it available in service desk area?
Best regards,
Lament
Edited by: Gates Lament on Feb 9, 2009 9:14 AM
Hi,
There is no standard report for this. You need to develop the same with CRM_DNO_MONITOR as the backbone.
Hope this answers your question.
Feel free to revert back.
-=-Ragu
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