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WIS 30270 API Internal Error

Former Member
0 Kudos

Hi all,

i have an error when i'm saving my webi document on BO XI R2 server. The error message is occurred while calling the saveDocumentToCorporateMDP AP and the pop up error message is as below

Error message:

"An internal error occurred while calling the 'saveDocumentToCorporateMDP' API. (Error: WIS 30270)

Any idea what is happenning?

Thanks for advise!

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Steve,

This is a very Generic Error and may come in many cases.

Scenario 1:

In BusinessObjects Enterprise XI Release 2, when saving a Web Intelligence report after it has been idle for five minutes, the following error message appears:

"An internal error occurred while calling the "saveDocumentToCorporateMDP" API. (Error: WIS 30270)".

The error message occurs because the Web Intelligence Report Server time-out value is set to a low value, usually the default value of 300 seconds. The temporary file that holds the report is discarded after that time.

Solution :

The following resolution involves editing the registry. make a backup copy of the registry files before you edit the registry

To resolve the error message

1.Click Start > Run. The Open dialogue box appears.

2.Type "regedit" in the Open field of the Run dialogue box. The Registry Editor appears.

3. Navigate to registry entry HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5default\WebIntelligence\Server\Admin\SwapTimeOut.

4. Edit this value to 1500 seconds.

Alternately, set this to a value higher than the Web Intelligence Report Server connection time out value found in the Central Management Console. This value is written in minutes. The default value is 20.

5. Close the Registry Editor.

6. Restart the Web Intelligence Report Server for the changes to take effect.

Scenario 2:

Error when saving a document with the mouse cursor inside the Header height property value box

Error:"An internal error occurred while calling 'saveDocumentToCorporateMDP' API. (Error: ERR_WIS_30270)"

Reproducing the Issue :

1. Log on to InfoView.

2. Open a Web Intelligence document in Java Report Panel.

3. Display the Properties panel on the left.

4. Manually change the Header height value under Page layout property.

5. Leave the mouse cursor inside the value box without confirming the input.

6. Click Save button from tool bar.

Reason for Error:

The input was not confirmed before saving the document.

The issue has been identified and tracked under ID ADAPT01136743.

Solution:

Confirm the input by performing either of the following actions before saving the document:

Press the Enter key.

Move the mouse cursor out of the value box.

I Hope this Helpsu2026

Thanksu2026

Pratik

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Pratik,

Thanks for the reply and it's work, thanks again

Regards,

Steve