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The Top10 most frequently asked questions and answers (FAQ) January 2009

Darius
Product and Topic Expert
Product and Topic Expert
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Dear SAP Business One Community members,

We will provide you on a regular base the top10 most frequently asked questions together with the related answers.

The Top10 from January:

1. How to install SAP Clients?

According to the symptom, this issue can be caused by the missing "SQL Native client" component.
In this situation, please refer to [SAP Note 1015229|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=703028],to resolve the issue.

2. How to put sales order number on A/R invoice?
1. Create a UDF in A/R Invoice at Row Level.
2. Apply Formatted Search on this UDF.
3. Use the Below Query:

Select T0.DocNum From ORDR T0,RDR1 T1,DLN1 T2
Where T0.DocEntry = T1.DocEntry And
T1.DocEntry = T2.BaseEntry
And T2.DocEntry = $\[$38.45.0\]

4.Now you can get this UDF in the print layout(template).

3. How to know variable in Print Layout?

Variable can be retrieved checking System Information in view, however it is not supported
Please refer to the attached [SAP Note 723783|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=703028] - the use of system variables isn't supported as their definitions might change after upgrade.

Variable fields are not supported due to the following reasons:
1. Variable numbers might change after upgrading to a higher version.
2. The user can use variable numbers which are not linked to the document or form related to the document editing.
The list of variables is only supported for 2007 A version.
We do not have such kind of variables list for 2005 B version.
You can find the documentation of variables on Service Market Place in the following:
Go to the [Documentation Ressource Center|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000707558&_SCENARIO=01100035870000000183&_ADDINC=011000358700001192682007E&_OBJECT=011000358700002906862005E] ->2007 A Version->How to guide->How to use PLD variables file in 2007 A Version.

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Darius
Product and Topic Expert
Product and Topic Expert
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4. How to clear the SBOMailer queue?

As a workaround, please use dummy or wrong SMTP server and send all those mails to that address.
After sending those mail to dummy SMTP, you can see the mail status changed to "E" (Error), then after setting up the correct smtp mailer
would not try to send the mails with status "E".

5. How to use dialer in BP?

1.How does this work?
If you have Microsoft#s automatic phone dialer installed, you can press CTRL+TAB to automatically dial the numbers in the telephone fields.
2. Are there settings I can change? In the System Initialization - General Settings - Services, to place calls directly through SAP Business One if a phone system or modem is installed on your computer or in your network, in these fields specify the area code and the number to dial for an outside line.
3. How can I troubleshoot when this doesn't work? Try to check if the number is correct, the best way to check it is to use the MS Phone Dialer and to enter this number exactly as it is written in B1. If the dialer succeed dialing this number so B1 should succeed too, if the dialer failed check what is the problem with the number or with the Microsoft Phone Dialer.

6. Iu2019m unable to set exchange rate in credit note

To set an exchange rate in a Credit Note is only possible to if the credit note is not based on another document. In this case the exchange rate of the base document will be considered. Please see also SAP Notes [686224|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=686224] und [703028|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=703028]

Darius
Product and Topic Expert
Product and Topic Expert
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7. Where can I find the requirements to run SAP Business One?

Please see therefore the [SAP Business One Requirements document|http://service.sap.com/~sapidb/011000358700000310652008E.pdf]

8. Alerts not being sent at the proper time.

Alert frequency works as 24 Hours and not as 12 hours. For 4 pm you have to set time as 16:00. Also please check this issue by setting the frequency as 24 hours or 1440 Minutes.

Please refer to the [SAP Note: 1016630|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=1016630] related to the daily alert issue.

9. How to drop Preliminary Page when printing reports?

Please refer to [SAP Note 966477|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=966477]

10. How the Call ID field is managed in Service Call?

Please refer to SAP Note [1129900|http://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/display2.htm?note_langu=E&note_numm=1129900]

Former Member
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Hi,

Can u plz, elaborate the functionality of SBO Mailer , how to use it to send the emails, Can we also schedule some report to be sent to top managment at the specific time if it tis a user of SBO.

Plz reply.

THANKS

ANUJ SINGH