cancel
Showing results for 
Search instead for 
Did you mean: 

B1 crash when printing AR invoice with specific item

heep
Explorer
0 Kudos

Hello @all,

i have a problem when printing an AR invoice. B1 crashes when using the document preview or print function with the error message "Application has a problem...diagnostic file ....dmp was created..."

Very interesting is, that this only happens with three specific items. When i create an invoice without one of the specific items, everything works fine.

The used version is 2007A PL46

Best Regards

Svenny

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

It is the first row under Item Master - Inventory: Set G/L Accounts By .... Inventory Level

heep
Explorer
0 Kudos

Set G/L Accounts by "Warehouse"

Is this, what you meant?

Svenny

Former Member
0 Kudos

On the item level, this setting can be overridden. That is why I ask you to check. If there is no problem here for this item. Check item change log in next step to troubleshoot.

Answers (4)

Answers (4)

Former Member
0 Kudos

If only one item cause the crash, check the Item GL control under Inventory tab. What is the control level of this item?

heep
Explorer
0 Kudos

Hi Gordon,

where can i find this setting?

Svenny

Former Member
0 Kudos

Formatted Search.

heep
Explorer
0 Kudos

O.K. Gordon,

there is no formatted search defined.

I have built a testsystem with the customers database and the error is reproducable. There is one item, which causes the crash, when preview or printing the AR invoice. I have tried to duplicate this item and use this one in a new AR invoice -> crash.

Any ideas?

Svenny

Former Member
0 Kudos

Hi Ulrich,

does the system only crash, when u use this crappy item for an invoice ?

Did you log the system behavior by using the alert server tool ?

Regards

heep
Explorer
0 Kudos

does the system only crash, when u use this crappy item for an invoice ?

Did you log the system behavior by using the alert server tool ?

Regards

Hi,

the crash happens exactly with this one item, used in an AR-invoice.

Best Regards

Svenny (i am writing with Ulrichs account)

Former Member
0 Kudos

Do you have FMS on you AR Invoice row level? If it is only related to specific items, that is the first place to check.

Thanks,

Gordon

heep
Explorer
0 Kudos

Hi Gordon,

what do you mean with FMS?

Svenny

Former Member
0 Kudos

If B1 System Crashed with Dump file, log a message to SAP Support along with the Dump file as attachment.