CRM ACE User Context Update

[Former Member]

Hi all,

How do we update the user context of active ace users automatically. Currently the user context is getting expired after the default time of 16 hours and after that when the users search on orders produces zero results. When I go to ACE_UPDATE and update the user context then again it works fine.

Is there a way to do it automatically.

Thanks.

Neha.

Edited by: Neha Kapoor on May 22, 2009 1:04 AM

[satender]

Hi Neha,

This is due to some missing authorization with users when ACE try to do a user context refresh or calculates actor again. Please put a trace on user when this automatic refresh happens (after 16 hours in your case and when user login).

Ideally, user should have required auth. be able to execute the AFU method of his/her ACE classes.

Hope this helps.

Regards,

Satender

[Former Member]

Hi Neha,

We are also facing the same issue.

Did you get a solution for this issue?

Regards,

Naveen

[satender]

Hi Naveen,

As I already said, this is due to some missing authorization with users when ACE try to do a user context refresh or calculates actor again. Please put a trace on user when this automatic refresh happens.

Ideally, user should have required auth. be able to execute the AFU method of his/her ACE classes.

Hope this helps.

Regards,

Satender