Displaying Application Help Content

[Former Member]

Hi

I'm investigating options for displaying application help in the portal. Beside each iView, I would like to make help content available.

When the user clicks on Help link, I would like help content to be provided just like it is for <u>help.sap.com</u>. Specifically, I would like a new browser window to pop-up showing a "help portal" of all custom application help content. On the detailed navigation frame would be an index of all content, and in this index the specific help link requested would be displayed. On the right the help content detail would be displayed. From there the user could see the full content of help provided and navigate around using detailed navigation.

To make this work, I'm thinking that I would create a new userid ("powerhelp") in the portal. This userid would be the only userid that has access to the role containing all the help content. When a user clicks on a help link, user-mapping would login automatically powerhelp and position the user on the needed content.

Anyone else done something similar? Any problems you can see with this? Any better ideas (Should KM be used for help content)?

Thanks,

Kevin

[Former Member]

Hi Kevin,

Here's what I would possibly do:

-Create a folder in KM to store all the 'help' content.

-Create a KM navigation iView to this folder.

-Link this iView to your main iView using dynamic navigation.

The 'help' iView would be visible in the detailed navigaiton on the left.

iViews could be made to individual documents and then each iView could be linked using dynamic navigation to their respective main iViews.

Hope it gives you a starting point.

Cheers