Customer missing in CRM , but in CDB and R/3

[Former Member]

Hello Everyone,

I got a big issue there.

A customer number is missing in CRM (4.0) and I cannot replicate the information (data download) from R/3 to CRM without having an BDOC error telling me that some infos already exist for this customer ( - ie tax and status information) in CRM which is the case.

But the BP is not in BP tables (BUT000 etc)

Btw. data is correct in CDB tables.

how can I do to fix this pls ?

Thank u a lot for your help.

Regards,

[Former Member · Accepted solution]

Hi,

If it;s with one BP then you can use the txn : CRMM_BUPA_MAP and give the BP number and click on

"Send Business Partner Data" and then choose the correct RFC destination. This shoud bring down the data to CRM.

Thanks,

Abishek

[Former Member · Accepted solution]

Hi Abishek (and everybody) ,

Thank you for your reply but I already tried this and it failed .

I get BDOC errors telling me that "Status for this BP already exists. "

message CRM_BUPA_FRG0050 num 012

pls help,

Thank you again

[Former Member · Accepted solution]

Hello Mi,

Refer SAP Note:442274

Hope this helps!

Regards,

Shanthala Kudva.

[Former Member · Accepted solution]

Hello Mi,

The error which is occuring is because of an incorrect entries in the

tables CRMM_BUT_FRG0050, CRMM_BUT_FRG0100 for the specific GUID.

Even though there are no records in the BUT000 table i.e.

these is no BP with this guid in CRM but there are few dangling entries.

If this error is occuring only with this BP then you can delete the

records from tables CRMM_BUT_FRG0050, CRMM_BUT_FRG0100 for this GUID

and then do a request download.

Regards,

Shanthala Kudva.

Edited by: Shanthala Kudva on Jun 4, 2009 12:26 PM

[Former Member · Accepted solution]

Thank you very much !

I had to delete data directly from tables (which exactly what I ddn't want to do at first ) and it worked !