Nonsensical top level PDF bookmark in Crystal report exported from InfoView

[Former Member]

Thank you for any help or suggestions!

I am using Crystal Reports 2008, the CMC repository, and InfoView. I am producing PDF reports, many with bookmarks based on the group tree.

I have found that when I run my report off my workstation, all is fine, but when I run the same report out of InfoView, the top level bookmark is a string of nonsensical numbers and characters.

Is there a way for me to ensure that this top level bookmark is something readable, perhaps the name of the report?

Thank you for your help!

[Former Member · Accepted solution]

Hi,

I ran into this problem just recently myself. The report would export just fine out of the designer but when I would try to export it from CMC it would give me a root bookmark named along the lines of "~crw{33FB2DCD-838A-(more gibberish)....}.rpt"

I eventually figured out how to solve it. I am using Crystal XI R2, not 2008, but I suspect you may be able to resolve the issue using the same steps. I believe that the gibberish name that you are seeing is the actual technical name of the report as it is stored on the Enterprise server. In order to get it to display a nice formatted name of your choosing, open up your report in the report designer. Now go to the File menu and select Summary Info. In the Title section, provide the name of the report that you would like to see at the root of the bookmark. You are esentially setting up an alias for it. Now when you export, you should see the new name that you typed in as the main part of the bookmark.

Hope this works for you!

Edited by: Wjrudo on Nov 30, 2009 8:55 PM

[former_member11696]

Please re-post if this is still an issue to the Business Objects Forum or purchase a case and have a dedicated support engineer work with you directly