4 Replies Latest reply: Jun 18, 2009 5:01 PM by Gavin Harnan RSS

B1 Admin Username and Password in Synch Manager

Gavin Harnan
Currently Being Moderated

Hello,

 

Had a question put to me on the above today. If the B1 company has a password policy that requires a change of password every so often what impact does this have on the Synch manager configuration?

 

It would appear that in these situations the password entered needs to be updated in synch manager and the settings saved otherwise synch won't take place. Is this correct?

 

I presure there is no workaround or relaxtion for the purposes of the synch, the username and password combination is obviously critical ( DI API maybe?)

  • Re: B1 Admin Username and Password in Synch Manager
    Currently Being Moderated

    Yes this is correct. You need to change the password in the synch manager if you change it for that user in B1

    • Re: B1 Admin Username and Password in Synch Manager
      Gavin Harnan
      Currently Being Moderated

      Unfortunately this is not that straightforward...Yes I do need to change the password in synch manager but I can't access the Server Config screen to do so.

       

      Having changed the manager password in B1 for a company that is synched in a profile other than the default profile I find that synch manager now crashes when I try to open that profile

       

      SBO error #107 Invalid Username or Password.

       

      ...which I think is a standard DI API error message

       

      I suspect that the outcome would have been the same whichever profile was involved - although if it was the default profile synch manager might not open at all.

       

      Unfortunately I suspect this is a bug and don't see any workaround other than resetting the manager password back to what it was originally.

       

      Any further ideas on this ? - otherwise I'll have to work on the assumption that the manager password should not be changed in B1 or the manager user ticked as 'Password does not expire' if  the password admin policy is set with an expiry for all other users.

      • Re: B1 Admin Username and Password in Synch Manager
        Currently Being Moderated

        Confirmed. If you change the password for a b1 superuser and that b1 superuser is used in a profile other than the default, the synch manager cannot switch to this profile.

        It basically throws the error in the wrong screen. Should show the error in the status bar and load the server config screen.

         

        Good catch

        • Re: B1 Admin Username and Password in Synch Manager
          Gavin Harnan
          Currently Being Moderated

          Bryce,

           

          Can I finish off by asking what are the requirements for this User / Password combination in Synch Manager?

           

          I presume the user needs to be a B1 superuser but what licensing needs to be attached to that user?

           

          I have a customer asking if they need to assign a professional user license to the 'synch manager user' and I'm not sure of the answer.

           

          Geoff

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