Authorized Status problem in change Request

[Former Member]

Hi All,

when a correction is completed/withdrawn, generally the change request status changes to Implemented/new and we used to confirm the realization.

The Problem is due to some missing configuration(in status attribuites), this was not done before and tickets were created and authorized.

now after the necassary configuration being done, For the open corrections it is changing to implemented. but for already completed corrections the status is still Authorized only.

It is always getting displayed in the report as not completed ones.

Kindly guide on how can we close this change requestswith status authorized and whose corrections are completed already.

Regards,

Subhashini.

[raguraman_c · Accepted solution]

Hi,

You can try this report

CRM_SOCM_SERVICE_REPORT

Execute, feed in your selection criteria.Under Status update for change Transactions, you will have "Set Next Status Value".

Execute the report. There will be list of CRs with current status.

You can come back uncheck "List Output Only (No Update)". This wil set the status of your Old CRs to Implemented.

Hope this solves your problem.

Feel free to revert back.

-=-Ragu

[Former Member]

Hi Ragu,

Thanks for the reply.

It has solved my problem. The report helped me to change the status.

Thanks for the guidance.

Regards,

Subhashini.

[Former Member]

Hi Subhashini.

I am running in to the same problem....

The Problem is due to some missing configuration(in status attribuites), this was not done before and tickets were created and authorized.

Could you please tell me what changes you did to resolve the issue ?

Please see the active thread:

[|]

Regards.

Rajesh Narkhede